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Customer Experience Operations Manager Jobs in Nevada

Neara

Customer Experience Associate

Las Vegas, NV · On-site

$68.88/hr

Manager of Operations Employment Type: Full-Time Compensation Type: Hourly Expected Hours: Business Hours Success in this role looks like customers receiving fast and accurate support, seamless ...

New

AtWork Personnel Services

Be Seen First

Engineering & Operations Manager

Reno, NV · On-site

$120K/yr

We are seeking an experienced Engineering & Operations Manager to oversee daily operations for a ... Review and approve purchase orders, customer quotations, contracts, and key operational documents

BrightView Landscapes

Operations Manager

Reno, NV · On-site

$60K - $70K/yr

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

EoS Fitness

Operations Manager

Las Vegas, NV · On-site

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

CVS Health

Operations Manager

Reno, NV · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

EōS Fitness

Operations Manager

North Las Vegas, NV · On-site

$65K/yr

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

EōS Fitness

Operations Manager

North Las Vegas, NV · On-site

$65K/yr

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

DH Pace

Operations Manager

Las Vegas, NV · On-site

Product knowledge NOT required, however, experience managing a service or installation team ... You'll bring a strong customer service mindset, keep team morale high while holding customer ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Nevada

Customer Experience Operations Manager information

See Nevada salary details

$45.3K

$125.9K

$138K

How much do customer experience operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience operations manager in Nevada is $125,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,500.00 and $136,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Nevada?

For Customer Experience Operations Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Nevada look for?

The top searched job categories for Customer Experience Operations Manager jobs in Nevada are:

What cities in Nevada are hiring for Customer Experience Operations Manager jobs?

Cities in Nevada with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $125,942 per year, or $60.5 per hour.

Customer Experience Associate

Neara

Las Vegas, NV • On-site

$68.88/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Serve as first-line support for all customer interactions in person, on the phone, and via email.

  • Complete driver onboarding, including pricing communication, contract execution, upselling add-on services, and vehicle matching.

  • Manage driver and vehicle accounts and ensure records remain accurate and up to date.

Job description

Customer Experience Associate

Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.

Role Overview

The Customer Experience Associate is responsible for delivering best-in-class customer service to Sally’s prospective and existing drivers by providing fast, accurate, and professional support across in-person, phone, and email interactions.

This role supports customer onboarding, account management, and daily service needs while ensuring drivers have a seamless experience renting, returning, and maintaining their vehicles. The Customer Support Associate plays a critical role in keeping customers informed, supported, and satisfied—driving long-term retention and strong operational performance.

Reports to: Manager of Operations

Employment Type: Full-Time

Compensation Type: Hourly

Expected Hours: Business Hours

Success in this role looks like customers receiving fast and accurate support, seamless onboarding and vehicle handoffs, high customer satisfaction across all service interactions, and disciplined adherence to company policies with rapid adoption of new processes and operational standards.

Key performance metrics include:

  • CSAT (Customer Satisfaction Score)
  • On-time task completion (timely completion of launches and returns, completion of post-accident information intake, etc.)
  • Response time / time-to-resolution
  • Onboarding completion accuracy
  • Customer retention support outcomes
  • Operational error rate (documents, accounts, vehicle processes)
  • Upsells of add-on services
What you’ll do
  • Serve as first-line support for all customer interactions in person, on the phone, and via email.
  • Complete driver onboarding, including pricing communication, contract execution, upselling add-on services, and vehicle matching.
  • Provide best-in-class customer service using strong knowledge of the rideshare industry and Sally policies.
  • Manage driver and vehicle accounts and ensure records remain accurate and up to date.
  • Operate a cash register and manage daily cash flow (if applicable)
  • Support a seamless vehicle rental process by preparing documentation, processing returns, and coordinating physical recoveries.
  • Schedule vehicles for service and repairs and coordinate with internal teams as needed.
  • Ensure necessary information is captured in a timely and complete manner following accidents to enable driver charge and claims processes to happen efficiently and effectively
  • Identify recurring customer issues and escalated trends to leadership to improve customer experience and operational processes.
  • Complete additional tasks assigned by your manager to support daily branch operations.
What we look for
  • Customer service experience with strong communication skills.
  • Strong customer-first mindset and comfort working directly with people all day.
  • High attention to detail and ability to complete documentation accurately.
  • Ability to manage multiple tasks and prioritize effectively.
  • Patience and professionalism when handling escalations or difficult customer situations.
  • Availability to work Monday–Friday as well as rotating weekends and holidays.
  • Spanish proficiency is a plus.
Benefits
  • PTO days
  • 401k
  • Medical, dental, and vision contribution plans
  • Team lunches onsite

Compensation range: $50,000-$55,000 ($24 - $27 Hourly)

*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!

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