ZipRecruiter

Log In

1

Customer Experience Operations Manager Jobs in Kentucky

Entegrata

$110 - $170/hr

The Role The Customer Experience Operations Manager builds the operational backbone of our CX function. You own the tools, playbooks, metrics, and processes that enable CXMs, Implementation, and ...

New

CloudFit Software

$90 - $125/hr

CloudFit is looking for a hands-on Employee Experience Operations Manager to join us onsite in ... Solve problems with a customer-firstmindset, andknow when to loopinthe right person. * Build ...

Grand Circle Corporation

$85 - $95/hr

Work closely with Technology Project Managers to ensure initiatives are clearly defined and ... digital operations, customer experience, marketing, product support, or a related field

Elementiamateriales

$90 - $100/hr

Manage daily Customer Experience operations, including customer inquiries, order support, escalations, service requests, and shared inbox workflows. * Establish clear ownership, accountability ...

Hertz

Customer Operations Manager

Louisville, KY

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

Hertz

Customer Operations Manager

Hebron, KY · On-site

$129K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

next page

Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Kentucky

Customer Experience Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer experience operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Kentucky?

For Customer Experience Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Kentucky look for?

The top searched job categories for Customer Experience Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Experience Operations Manager jobs?

Cities in Kentucky with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 7% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

Customer Experience Operations Manager

Entegrata

On-site

$110 - $170/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

The Role

The Customer Experience Operations Manager builds the operational backbone of our CX function. You own the tools, playbooks, metrics, and processes that enable CXMs, Implementation, and Support scale without losing quality. This is a systems-and-process role: you design how the CX org runs, instrument it with data, and continuously improve it as we grow.

Key Responsibilities
  • Own the CX tooling stack (CRM, ticketing, and reporting) including configuration, integrations, and administration.
  • Design and maintain playbooks, templates, and standard operating procedures across onboarding, adoption, support, and renewal.
  • Build health scoring, dashboards, and reporting that give leadership a clear view of portfolio health and team performance.
  • Refine and track CX metrics (adoption, time-to-value, retention, CSAT, response and resolution times) and drive improvement.
  • Own renewal and expansion operations: forecasting hygiene, data accuracy, and process orchestration.
  • Partner with other teams including Finance on customer data integrity and reporting.
  • Identify process bottlenecks and lead continuous improvement initiatives across the CX function.
What Success Looks Like: 30-60-90 DaysFirst 30 Days
  • Audit the current CX tools, data, and processes; document the baseline and gaps.
  • Establish the initial set of CX metrics and a single source of truth for portfolio health.
By 60 Days
  • Ship your first standardized playbooks and reporting/dashboards used by the CX team.
  • Stand up health scoring and a repeatable renewal and expansion operating cadence.
By 90 Days
  • Deliver measurable improvement in at least one core metric (time-to-value or response time).
  • Operate a documented, instrumented CX process that scales with headcount and customer growth.
Required Qualifications
  • 4+ years in customer success operations, revenue operations, or a related operations role at a SaaS company.
  • Hands-on administration of a CRM platform and reporting tools. HubSpot experience preferred.
  • Strong analytical skills: comfortable defining metrics and building dashboards.
  • Track record designing scalable processes and playbooks in a high-growth environment.
  • Excellent cross-functional coordination and communication.
Preferred Qualifications
  • Experience supporting enterprise or professional services customers.
  • Familiarity with data platforms, integrations, or Microsoft Azure.
  • SQL or BI tool proficiency.
  • Early‑stage or startup operations experience.
Compensation and Benefits

Competitive salary, medical, dental, and vision insurance, 401(k) with employer match, unlimited PTO and company holidays, professional development support, and flexible remote work.

Entegrata is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic.

If you're energized by fast-moving companies, love being the technical face of a growing platform, and want to build a function rather than join an existing one, we'd love to talk.

#J-18808-Ljbffr

Apply