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Customer Experience Manager Jobs in Romeoville, IL

Panduit

Customer Experience Advocate

Tinley Park, IL · Hybrid

$22 - $25/hr

Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and ...

Panduit

Customer Experience Advocate

Tinley Park, IL · On-site

$22 - $25/hr

Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and ...

Suitsupply

Customer Experience Coordinator

Chicago, IL

$18 - $22/hr

A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.What you will do: * Ensures client expectation is ...

Panduit

Customer Experience Advocate

Tinley Park, IL · On-site

$22 - $25/hr

Manage the customer experience across the order lifecycle, including order management, product inquiries, returns, issue resolution, and inbound and outbound customer communications via phone and ...

TJX Companies

Customer Experience Coordinator

New Lenox, IL · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Suitsupply

Customer Experience Coordinator

Chicago, IL · On-site

$18 - $22/hr

A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience. What you will do: * Ensures client expectation ...

Tjx

Customer Experience Coordinator

New Lenox, IL

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Suitsupply

Customer Experience Coordinator

Chicago, IL · On-site

$18 - $22/hr

A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience. What you will do: * Ensures client expectation ...

TJX Companies

Customer Experience Coordinator

New Lenox, IL · On-site

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Amerisure

Customer Experience Coordinator

Lisle, IL · On-site

$17.75 - $23.25/hr

... manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Amerisure is currently recruiting for a Customer Experience Coordinator that can do a 3-day hybrid approach ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Romeoville, IL

Customer Experience Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do customer experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Romeoville, IL? The most popular types of Customer Experience jobs in Romeoville, IL are:
What are popular job titles related to Customer Experience Manager jobs in Romeoville, IL? For Customer Experience Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Romeoville, IL look for? The top searched job categories for Customer Experience Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Customer Experience Manager jobs? Cities near Romeoville, IL with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Romeoville, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,136 per year, or $28.4 per hour.

Customer Experience Representative

Jacobs Management Group

Aurora, IL

$15.25 - $20.75/hr

Full-time

Re-posted 15 hours ago

Job description

Step into a role where your ability to solve problems and support customers directly fuels smoother patient care across the healthcare landscape. As the Customer Experience Representative for my client, you’ll be the steady connection customers rely on for accurate orders, quick answers, and thoughtful communication. Your work will keep essential medical products moving where they’re needed most.

Why You Should Apply

  • Join a highly collaborative, fast-paced team that works closely with sales and operations.
  • Play a key part in ensuring healthcare providers receive the products they need on time.
  • Enjoy a role with variety, autonomy, and daily problem-solving.
  • Benefit from working with modern systems like HubSpot and Microsoft Business Central.

What You’ll Be Doing

  • Process inbound orders and verify pricing, minimums, freight terms, approvals, and licenses.
  • Communicate backorders, alternatives, and additional charges.
  • Track, update, and resolve daily tickets in HubSpot.
  • Support customer inquiries on orders, products, troubleshooting, and finance issues.
  • Coordinate closely with Sales and Warehouse teams to ensure accurate fulfillment.
  • Escalate issues when needed and balance customer needs with company policy.

About You

  • Be able to do the job as described.
  • Comfortable using CRM and ERP systems like HubSpot and Microsoft Business Central.
  • Experienced with medical devices or medical product environments.
  • Strong professional communication and polished phone etiquette.
  • Preferably familiar with EDI order processing or international shipments.

Apply