Customer Experience Manager Jobs in Remote, OR (NOW HIRING)

Position Title: Business Development Program Manager

Base Salary: $54,000 to $86,400 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Business Development Program Manager will be responsible for the business processes, project validation, systems verification and lead management, and reporting for new single and multi-family construction projects by working closely with our Business Development, Engineering, Project Management, Construction, Field Operations, Direct Sales, and Account Management Teams.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Project Management & Execution

· Manage single and multifamily development projects from contract execution through lead assignment and reporting of the Direct Sales and Account Management Teams.

· Utilize numerous software tools to plan and track project timelines, tasks, milestones, and deadlines.

· Monitors task completion status to identify at-risk project tasks and develop mitigation plans.

Cross-Functional Coordination & Stakeholder Communication

· Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and project plans are communicated.

· Ensure cross-functional alignment across Business Development, Engineering, Construction, and Sales teams to support successful project delivery.

Meeting Facilitation & Reporting

· Facilitate project meetings, prepare agendas, meeting notes, and project summaries to align cross-functional teams to methods, goals, and project tasks.

· Prepares agendas, meeting notes, and project summaries.

Sales Operations & Systems Support

· Assist in the deployment and maintenance of Salesforce tooling, forecasting, reporting, sales territory, and dashboards.

Contract & Business Development Support

· Support Business Development Managers progress contracts (ROL, NEMA, etc.) quickly through each stage by offering support as needed.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Minimum of two (2) years of experience in program coordination, project management, or business operations support.

· Experience working in cross-functional environments with Engineering, Sales, or Operations teams.

· Experience using project tracking tools (e.g., Smartsheet, Jira, Asana, or similar).

· Salesforce.com or other CRM proficiency, including experience managing workflows, reporting, and lead tracking.

· Demonstrated track record of successfully meeting project deliverables, timelines, and cross-functional coordination requirements.

· High proficiency in MS Office 365 products (Excel, PowerPoint, Outlook, and Teams).

· Competency in analyzing data and making data driven business recommendations.

· Analytical and problem-solving aptitude.

Preferred Qualifications:

· Bachelor’s degree in Business Administration, Engineering, or related discipline.

· Three (3) years of Telecom, ISP, or related infrastructure industry experience.

· Two (2) years of project management experience supporting cross-functional initiatives.

· Experience supporting construction, new development, or network expansion projects.

Knowledge, Skills, and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
  
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
  
• Strong verbal and written communication, attention to detail, and organizational skills.
  
• Ability to work within critical deadlines.
  
• Ability to adjust to rapidly changing priorities and schedules.
  
• Ability to provide excellent customer service.
  

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.