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Customer Experience Director Jobs in Springfield, IL

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Weekly pay with direct deposit. * Flexible scheduling. * 10% employee discount. * $0.10 off per ... Help create a positive customer experience every shift. What We're Looking For: * Friendly ...

Qik n EZ

Customer Service Representative

Springfield, IL · On-site

$16 - $16.50/hr

Weekly pay with direct deposit. * Flexible scheduling. * 10% employee discount. * $0.10 off per ... Help create a positive customer experience every shift. What We're Looking For: * Friendly ...

EDB

Principal Customer Success Manager

Springfield, IL · On-site

Direct experience working with globally distributed and remote customer and internal teams * Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption ...

Cedarhurst

Executive Director

Springfield, IL · On-site

... high customer satisfaction, meeting financial expectations, maintaining a clean and well-kept ... Experience with accounting functions such as accounts payable and receivable, posting ledgers ...

Hy-Vee Food Stores

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ... Over six months up to one year of similar or related work experience preferred Physical ...

Hy-Vee, Inc.

Customer Service

Springfield, IL · On-site

$15 - $18.75/hr

Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ... Over six months up to one year of similar or related work experience preferred Physical ...

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Customer Experience Director information

See Springfield, IL salary details

$38.7K

$122.2K

$194.8K

How much do customer experience director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer experience director in Springfield, IL is $122,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $146,200.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Springfield, IL?

The most popular types of Customer Experience jobs in Springfield, IL are:

What job categories do people searching Customer Experience Director jobs in Springfield, IL look for?

The top searched job categories for Customer Experience Director jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Experience Director jobs?

Cities near Springfield, IL with the most Customer Experience Director job openings:

Customer Experience Director jobs near you

Customer Service Representative

Qik n EZ

Springfield, IL • On-site

$16 - $16.50/hr

Part-time

Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join the Q Crew at Qik n’ EZ — a fast-paced, team-oriented workplace where dependable employees are valued and growth opportunities are real.
We’re hiring for part-time positions with flexible scheduling and interviewing immediately.

Why Join Us?
  • Start at $16.00/hour.
  • Raise to $16.50/hour after 30 days.
  • Weekly pay with direct deposit.
  • Flexible scheduling.
  • 10% employee discount.
  • $0.10 off per gallon of gas.
  • Vision & dental insurance options.
  • Accrued PTO.
  • Opportunities to grow into leadership.

What You’ll Do:
  • Provide friendly, fast customer service.
  • Operate the register and process transactions accurately.
  • Stock and maintain store appearance.
  • Assist with merchandising and inventory.
  • Help create a positive customer experience every shift.

What We’re Looking For:
  • Friendly, dependable, and customer-focused.
  • Positive attitude and strong team mindset.
  • Weekend and holiday availability.
  • Ability to stand, lift, and stay active throughout your shift.
  • Retail experience is a plus, but not required.
  • Must be at least 21 years old.

Click here to apply: Customer Service Representative (2711)

Join a company where hard work is recognized and advancement is possible.

Apply today — interviews are being scheduled now.
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About Qik N Ez

Sourced by ZipRecruiter

Industry

Petroleum and petroleum products wholesalers

Company size

201 - 500 Employees

Headquarters location

Springfield, IL, US

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