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Customer Experience Coordinator Jobs in Decatur, AL

Diversicare Healthcare Services

MDS Coordinator RNAC

Madison, AL · On-site

$29.25 - $37.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Diversicare

MDS Coordinator RNAC

Huntsville, AL · On-site

$34 - $43.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Big Spring Care Center

MDS Coordinator RNAC

Huntsville, AL · On-site

$32.75 - $41.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Vali Incorporated

Proposal Coordinator

Huntsville, AL · On-site

$50K - $55K/yr

... customers. This position will work directly with the Senior Proposal Manager to assist with ... Gain experience with federal contracting processes and requirements * Perform other duties as ...

Vali, Inc.

Proposal Coordinator

Huntsville, AL · On-site +1

... customers. This position will work directly with the Senior Proposal Manager to assist with ... Gain experience with federal contracting processes and requirements * Perform other duties as ...

Diversicare Healthcare Services

MDS Coordinator RNAC

Huntsville, AL · On-site

$32.75 - $41.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Vali Incorporated

Proposal Coordinator

Huntsville, AL · Remote

$50K - $55K/yr

... customers. This position will work directly with the Senior Proposal Manager to assist with ... experience with federal contracting processes and requirementsPerform other duties as ...

Diversicare

MDS Coordinator RNAC

Madison, AL · On-site

$30.75 - $39.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Diversicare Madison

MDS Coordinator RNAC

Madison, AL · On-site

$29.25 - $37.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

Diversicare Madison

MDS Coordinator RNAC

Madison, AL · On-site

$30.75 - $39.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion ... Two years of MDS experience preferred, but not required. * Current registered nursing (RN) license ...

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Showing results 41-60

All JobsCustomer Experience JobsCustomer Experience Coordinator JobsCustomer Experience Coordinator Jobs in Decatur, AL

Customer Experience Coordinator information

See Decatur, AL salary details

$11

$19

$26

How much do customer experience coordinator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer experience coordinator in Decatur, AL is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.20 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What are the most commonly searched types of Customer Experience jobs in Decatur, AL?

The most popular types of Customer Experience jobs in Decatur, AL are:

What job categories do people searching Customer Experience Coordinator jobs in Decatur, AL look for?

The top searched job categories for Customer Experience Coordinator jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Experience Coordinator jobs?

Cities near Decatur, AL with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,531 per year, or $19 per hour.

MDS Coordinator RNAC

Diversicare Healthcare Services

Madison, AL • On-site

$29.25 - $37.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Diversicare Healthcare Services rating

5.9

Company rating: 5.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

133rd of 240 rated social care providers

Job description

MDS Coordinator- RNAC

Exciting opportunity near Madison, AL! Join Diversicare as an MDS Coordinator- RNAC!

Diversicare is seeking a dedicated MDS Coordinator (RNAC) to join our exceptional team and make a difference in the lives of our patients and residents. If you're passionate about ensuring accuracy and compliance in MDS assessments, this is the perfect opportunity for you.

Why Choose Diversicare:

  • Leadership Opportunity: As our MDS Coordinator (RNAC), you'll play a pivotal role in ensuring exceptional patient care by overseeing the accuracy and compliance of MDS assessments.
  • Upholding Our Values: At Diversicare, we value trust, respect, customer focus, compassion, diplomacy, appreciation, and strong communication skills. As an MDS Coordinator, you'll embody these values and help shape our workplace culture.
  • Comprehensive Benefits: Enjoy a competitive benefits package, including competitive salary, medical/dental/vision coverage, an excellent 401k plan, tuition reimbursement, and more.

Responsibilities:

  • Coordinate the RAI process, ensuring accuracy and compliance with state and federal regulations.
  • Collaborate with the interdisciplinary team to assess patient/resident needs and coordinate care plans.
  • Conduct care plan conferences with patients, residents, and families.
  • Provide education related to the RAI process and ensure accurate coding of MDS assessments.
  • Monitor quality measures and ensure MDS accuracy to reflect quality standards.
  • Maintain accurate documentation and ensure timely submission to state databases and other entities.
  • Ensure compliance with Medicare and Medicaid regulatory guidelines.

Qualifications:

  • Two years of MDS experience preferred, but not required.
  • Current registered nursing (RN) license in the state of employment.
  • Working knowledge of the MDS 3.0

Diversicare is committed to being an equal opportunity employer. Diversicare does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including gender identity), national origin, age, or disability, sexual orientation, citizenship, marital status, veteran status, genetic information, or any other characteristic protected by law.

(EOE)

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