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Customer Service Coordinator Jobs in Decatur, AL

Industrial Casing Corporation - Northern Alabama

Be Seen First

Customer Service Coordinator

Decatur, AL · On-site

$50K - $55K/yr

We are looking for a Sales Operations Coordinator who will become the central point of coordination between our customers, sales team, production, warehouse, quality department, and accounting team.

Food City

Customer Service Coordinator-1

Athens, AL · On-site

$12.75 - $16/hr

Provide efficient and courteous service to customers at all times. * Provide training for new cashiers and courtesy clerks in all job related areas. * Give produce test to authorized cash register ...

Trane Technologies plc

Service Coordinator

Huntsville, AL

$19.50 - $24.75/hr

Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. What you will do: * Coordinates service resources ...

Clayton Homes

Customer Care Parts Coordinator

Addison, AL · On-site

$15.75 - $20.50/hr

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company ...

Clayton Homes

Customer Care Parts Coordinator

Addison, AL · On-site

$15.75 - $20.50/hr

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company ...

Circle K

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Athens, AL

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

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Customer Service Coordinator information

See Decatur, AL salary details

$11

$19

$26

How much do customer service coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service coordinator in Decatur, AL is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.20 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Decatur, AL?

The most popular types of Customer Service jobs in Decatur, AL are:

What are popular job titles related to Customer Service Coordinator jobs in Decatur, AL?

For Customer Service Coordinator jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Decatur, AL look for?

The top searched job categories for Customer Service Coordinator jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Service Coordinator jobs?

Cities near Decatur, AL with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,531 per year, or $19 per hour.

Customer Service Coordinator

Industrial Casing Corporation - Northern Alabama

Decatur, AL • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Key responsibilities

  • Coordinate customer orders from receipt through shipment and invoicing

  • Serve as the primary day-to-day contact for customer operational needs

  • Proactively communicate issues, changes, and updates to customers and internal teams

Job description

Are you the person everyone relies on when something absolutely cannot fall through the cracks?

Do you naturally spot problems before they become emergencies?


When something is delayed, missed, or doesn't seem right, are you the person who starts asking:

• Are we ready to execute?

• Does everyone know what needs to happen next?

• Has the customer been informed?

• What needs to be done to get this back on track?


If that sounds like the way your mind works, keep reading.


We are a growing packaging company that manufactures powdered products. We are looking for a Sales Operations Coordinator who will become the central point of coordination between our customers, sales team, production, warehouse, quality department, and accounting team.


This is not a role for someone who simply processes paperwork.


This is a role for someone who takes ownership.


Once a customer places a purchase order, you become one of the key people responsible for ensuring that everything needed to fulfill that order happens on time, accurately, and with clear communication. You will serve as the voice of the customer internally and the voice of our company back to the customer on day-to-day operational matters.


When things are running smoothly, you'll help keep them that way.


When things aren't running smoothly, you'll identify issues early, coordinate the right people, communicate clearly, and help drive resolution before customers are negatively impacted.


What You'll Be Responsible For

• Coordinating customer orders from receipt through shipment and invoicing

• Ensuring materials, inventory, production schedules, and shipping plans remain aligned

• Serving as the primary day-to-day contact for customer operational needs

• Proactively communicating issues, changes, and updates to customers and internal teams

• Coordinating production, inventory, shipping, QA, and invoicing reporting

• Managing billing accuracy, pricing updates, credits, rebates, and related documentation

• Coordinating customer audits, onsite visits, and follow-up action items

• Driving follow-up and accountability when issues threaten customer commitments


You Will Thrive in This Role If You:

• Take ownership of outcomes instead of waiting for direction

• Are highly organized and detail-oriented

• Can manage multiple priorities without losing accuracy

• Communicate confidently and professionally with both customers and internal teams

• Follow through relentlessly until issues are resolved

• Enjoy bringing order and clarity to complex situations


This Role Is Probably Not For You If You:

• Prefer to work only within your assigned tasks

• Avoid difficult conversations or uncomfortable situations

• Need constant direction or reminders

• Become overwhelmed by competing priorities

• Struggle balancing urgency with accuracy


Compensation & Benefits

• Salary DOE

• Health Insurance

• 401(k)

• Paid Time Off


If you enjoy being the person who keeps customers informed, teams aligned, and commitments on track—and you take pride in making sure details don't get missed—we'd love to hear from you.