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Online Customer Service Jobs in Decatur, AL (NOW HIRING)

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Athens, AL · On-site

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Athens, AL

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... service from people our customers know they can trust. At Security Finance, it is about being good ...

Towerloan

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Tower Loan

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

AAFES

Customer Service Associate

Redstone Arsenal, AL · On-site

$15 - $21.90/hr

As a Customer Service expert, you are the face of what we stand for. You will help our customer ... Provides assistance to customers with completing price changes, special orders, online orders, and ...

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Decatur, AL

Online Customer Service information

See Decatur, AL salary details

$9

$17

$25

How much do online customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for online customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Decatur, AL? The most popular types of Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Customer Service jobs? Cities near Decatur, AL with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,652 per year, or $17.6 per hour.

Customer Service Representative

Skid Steer Attachment Depot

Huntsville, AL • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 23 days ago

Job description

We are expanding our sales team after having strong and continued growth. With multiple positions available we can work to create the job that best suits your strengths. Our Customer Service position will answer customer questions and assist customers in placing orders in person, over the phone, and online. 

Responsibilities:

  • Communicate with customers on site, via phone, email, and web platforms
  • Help customers place orders online and over the phone
  • Answer order status questions and other shipping inquiries
  • Become a product expert and work to provide each customer with knowledgeable answers to questions on product specifications, pricing, and availability
  • Create sales orders, invoices and take payments for customers


Skills:

  • Bachelor’s degree or High School diploma with 2+ years of experience strongly preferred.
  • Ability to learn how to use our web-based software including NetSuite within 30 days of taking the job
  • Excellent communication and interpersonal skills


Pay: Competitive pay scale for the market based on experience

Hours: M-F: 8am to 6pm & Saturday: 8am to Noon


Work Location: Brownsboro AL

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