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Customer Experience Coordinator Jobs in Decatur, AL

EquipmentShare

Rental Coordinator

Huntsville, AL · On-site

$17.50 - $23/hr

We're hiring a Rental Coordinator at our rental facility in Huntsville, AL , and we're looking for ... market share and improve our customer experience Why EquipmentShare? Because we do things ...

Summit 7 Systems

Office Coordinator

Huntsville, AL · On-site

$55K - $70K/yr

... experience to employees, candidates, and visitorsSupport daily office readiness, including ... customer-service-oriented communication and a friendly, polished front desk presenceService minded ...

Summit 7 Systems

Office Coordinator

Huntsville, AL · On-site

$55K - $70K/yr

Deliver a positive and professional experience to employees, candidates, and visitors * Support ... Professional, customer-service-oriented communication and a friendly, polished front desk presence

Summit 7 Careers

Office Coordinator

Huntsville, AL · On-site

$55K - $70K/yr

Deliver a positive and professional experience to employees, candidates, and visitors * Support ... Professional, customer-service-oriented communication and a friendly, polished front desk presence

UGI

Routing and Dispatch Coordinator

Huntsville, AL · On-site

... Customer Experience teams, and regional leadership to create efficient routes and schedules that ... The Routing and Dispatch Coordinator will serve as the subject matter expert for routing ...

Tjx

Retail Department Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

TJX Companies

Retail Department Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

TJX Companies

Retail Department Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

Results Physiotherapy

Patient Care Coordinator

Madison, AL · On-site

$15.75 - $20.50/hr

A Patient Care Coordinator is an entry-level office role that is responsible for maintaining ... Monitor and influence arrival rate through creation of a great customer experience * Practice ...

Results Physiotherapy

Patient Care Coordinator

Madison, AL · On-site

$15.75 - $20.50/hr

A Patient Care Coordinator is an entry-level office role that is responsible for maintaining ... Monitor and influence arrival rate through creation of a great customer experience * Practice ...

Upstream Rehabilitation

Patient Care Coordinator

Madison, AL · On-site

$15.75 - $20.50/hr

A Patient Care Coordinator is an entry-level office role that is responsible for maintaining ... Monitor and influence arrival rate through creation of a great customer experience * Practice ...

Upstream Rehabilitation

Patient Care Coordinator

Madison, AL · On-site

$15.75 - $20.50/hr

A Patient Care Coordinator is an entry-level office role that is responsible for maintaining ... Monitor and influence arrival rate through creation of a great customer experience * Practice ...

Wolverine Tube Inc

Commercial Coordinator

Decatur, AL · On-site

Experience with ERP and/or CRM systems. ? Ability to read technical drawings and manage multiple ... Effective coordination of commercial projects. ? High-quality support to the Director of Sales and ...

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All JobsCustomer Experience JobsCustomer Experience Coordinator JobsCustomer Experience Coordinator Jobs in Decatur, AL

Customer Experience Coordinator information

See Decatur, AL salary details

$11

$19

$26

How much do customer experience coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer experience coordinator in Decatur, AL is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.20 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

What are the most commonly searched types of Customer Experience jobs in Decatur, AL?

The most popular types of Customer Experience jobs in Decatur, AL are:

What job categories do people searching Customer Experience Coordinator jobs in Decatur, AL look for?

The top searched job categories for Customer Experience Coordinator jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Experience Coordinator jobs?

Cities near Decatur, AL with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $39,531 per year, or $19 per hour.

Rental Coordinator

EquipmentShare

Huntsville, AL • On-site

$17.50 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

EquipmentShare rating

7.9

Company rating: 7.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

76th of 177 rated vehicle equipment hire

Job description

Build the Future with Us - EquipmentShare is Hiring a Rental Coordinator
At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We're hiring a Rental Coordinator at our rental facility in Huntsville, AL, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM and offers overtime pay after working 40 hours.
Primary Responsibilities
At EquipmentShare, we're not just renting equipment - we're transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time.
  • Respond to inbound leads and guide customers through the EquipmentShare rental process
  • Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
  • Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
  • Promptly respond to and resolve customer inquiries, requests, complaints or other communications
  • Develop new sales strategies and techniques to increase our market share and improve our customer experience
Why EquipmentShare?
Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.
We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
  • Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  • Competitive compensation
  • Full medical, dental, and vision coverage for full-time employees
  • Generous PTO + paid holidays
  • 401(k) + company match
  • Tool and boot reimbursements (role dependent)
  • Gym membership stipend + wellness programs (earn PTO and prizes!)
  • Company events, food truck nights, and monthly team dinners
  • 16 hours of paid volunteer time per year - give back to the community you call home
  • Career advancement, leadership training, and professional development opportunities
  • Access to industry leading diagnostic tools
About You
You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.
We're looking for people who:
  • See challenges as opportunities
  • Embrace change and continuous improvement
  • Bring energy, effort, and optimism every day
Skills & Qualifications
Required Skills/Abilities:
  • You're a great listener and care about solving your customer's problems
  • You're energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
  • You have strong interpersonal and problem-solving skills
  • You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
Education and Experience:
  • High School diploma or equivalent
A Workplace For All
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do.
EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

What EquipmentShare employees say

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About EquipmentShare

Sourced by ZipRecruiter

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor . We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare's product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications. EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators. EquipmentShare's rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it's a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we've built into our rental fleet. And it's just the beginning of our journey to establishing a global presence.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Columbia, MO, US

Year founded

2014

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