... the way we serve our customers. When you join Triple-S, you will be key to our efforts on ... Bachelor's Degree in Business Administration or Health Services Administration EXPERIENCE Bachelor ...
... the way we serve our customers. When you join Triple-S, you will be key to our efforts on ... Bachelor's Degree in Business Administration or Health Services Administration EXPERIENCE Bachelor ...
Human Resources Coordinator
Barceloneta, PR · On-site
$18.25 - $24/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Barceloneta, PR · On-site
$18.25 - $24/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Manati, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Manati, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Arecibo, PR · On-site
$18 - $23.75/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Arecibo, PR · On-site
$18 - $23.75/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Ciales, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Ciales, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Dorado, PR · On-site
$17.50 - $22.75/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Dorado, PR · On-site
$17.50 - $22.75/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Vega Baja, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Vega Baja, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Manati, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Manati, PR · On-site
$17.75 - $23.25/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Florida, PR · On-site
$17.75 - $23.50/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Human Resources Coordinator
Florida, PR · On-site
$17.75 - $23.50/hr
... deliver exceptional customer service. Your role also involves preparing for surveys and ... A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you ...
Maintenance Coordinator
San Juan, PR · On-site
Certifies the records in CRM of the "Time and Effort" reports related to the proposals worked on by ... Experience in fieldwork and/or management plans for Protected Natural Areas. * Experience in ...
Quick apply
Maintenance Coordinator
San Juan, PR · On-site
Certifies the records in CRM of the "Time and Effort" reports related to the proposals worked on by ... Experience in fieldwork and/or management plans for Protected Natural Areas. * Experience in ...
... the way we serve our customers. When you join Triple-S, you will be key to our efforts on ... Bachelor's Degree in Health Education or Public Administration EXPERIENCE * Bachelor's Degree (BD ...
... the way we serve our customers. When you join Triple-S, you will be key to our efforts on ... Bachelor's Degree in Health Education or Public Administration EXPERIENCE * Bachelor's Degree (BD ...
Complaints Coordinator
Guaynabo, PR · On-site
... coordinator and the call center lead. Work with these team members to identify and escalate trends ... Prior experience handling and solving customer complaints, although not required. * Knowledge of ...
Complaints Coordinator
Guaynabo, PR · On-site
... coordinator and the call center lead. Work with these team members to identify and escalate trends ... Prior experience handling and solving customer complaints, although not required. * Knowledge of ...
Sales Service Coordinator
Ponce, PR · On-site
Customer service * Event coordination * Experience preparing proposals, contracts, reports, and correspondence. * Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams). * Strong Excel ...
Sales Service Coordinator
Ponce, PR · On-site
Customer service * Event coordination * Experience preparing proposals, contracts, reports, and correspondence. * Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams). * Strong Excel ...
Project Coordinator
Guayama, PR · On-site
$65 - $95/hr
Experience in: * Construction Projects * Regulated industry The Personality Part: * Our Next Piece ... One of these is the excellent, unmatched, never-before-seen customer service of our team (trust us ...
Project Coordinator
Guayama, PR · On-site
$65 - $95/hr
Experience in: * Construction Projects * Regulated industry The Personality Part: * Our Next Piece ... One of these is the excellent, unmatched, never-before-seen customer service of our team (trust us ...
Customer Success Coach
San Juan, PR · On-site
Also providing support and top-notch customer service experience for all our customers ... Lead point of contact and coordination for all assignment components - including internal and ...
Customer Success Coach
San Juan, PR · On-site
Also providing support and top-notch customer service experience for all our customers ... Lead point of contact and coordination for all assignment components - including internal and ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... passion and customer focus to the business. The Talent Acquisition Coordinator position is a ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... passion and customer focus to the business. The Talent Acquisition Coordinator position is a ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... passion and customer focus to the business . The Talent Acquisition Coordinator position is a ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... passion and customer focus to the business . The Talent Acquisition Coordinator position is a ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... customer focus to the business. The Talent Acquisition Coordinator position is a Full time, ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... customer focus to the business. The Talent Acquisition Coordinator position is a Full time, ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... customer focus to the business . The Talent Acquisition Coordinator position is a Full time, ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Talent Acquisition Coordinator
Guaynabo, PR · On-site
$20.50 - $27.50/hr
... customer focus to the business . The Talent Acquisition Coordinator position is a Full time, ... Experienced in leveraging professional and social recruiting platforms such as LinkedIn, Indeed ...
Safety & Project Coordinator
Juncos, PR · On-site
Experience in: * Health, Safety & Environmental (HSE/EHS) programs. * Daily Work Permit generation ... In other words, being a customer service pro is one your (many) talents. Being the Piece means you ...
Safety & Project Coordinator
Juncos, PR · On-site
Experience in: * Health, Safety & Environmental (HSE/EHS) programs. * Daily Work Permit generation ... In other words, being a customer service pro is one your (many) talents. Being the Piece means you ...
Customer Experience Coordinator information
What does a customer experience coordinator do?
A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.
How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?
Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.
What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?
To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.
What is the difference between Customer Experience Coordinator vs Customer Service Representative?
| Aspect | Customer Experience Coordinator | Customer Service Representative |
|---|---|---|
| Primary Focus | Enhancing overall customer experience and satisfaction | Handling individual customer inquiries and issues |
| Skills & Certifications | Communication, problem-solving, customer experience strategies | Communication, problem-solving, product knowledge |
| Work Environment | Cross-department collaboration, strategic planning | Direct customer interaction, call centers, retail |
| Industry Usage | Retail, hospitality, tech companies | Retail, telecom, service industries |
While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.
What are the most commonly searched types of Customer Experience jobs in Puerto Rico?
The most popular types of Customer Experience jobs in Puerto Rico are:
What are popular job titles related to Customer Experience Coordinator jobs in Puerto Rico?
For Customer Experience Coordinator jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Customer Experience Coordinator jobs in Puerto Rico look for?
The top searched job categories for Customer Experience Coordinator jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Customer Experience Coordinator jobs?
Cities in Puerto Rico with the most Customer Experience Coordinator job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Network Operations Coordinator
Company: Triple-S Salud
Job Location (Short): Guaynabo, PR
Posting Start Date: 6/17/26
At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.
When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.
Let's build healthier communities together, join now!
JOB SUMMARY
The Network Operations Coordinator plays a critical role in ensuring the efficient execution and continuous improvement of operational processes. This position is responsible for managing the intake and triage of operational requests, conducting initial general assessments, and coordinating the appropriate assignment or escalation to relevant teams or stakeholders. The role requires strong organizational, documentation, and communication skills to maintain visibility across workflows, drive timely resolution of tasks, and support operational excellence. Additionally, the Operations Coordinator oversees tracking mechanisms, maintains dashboards and documentation, monitors key performance metrics, and contributes to audit readiness and reporting deliverables. This role serves as a central point of coordination, ensuring alignment, accountability, and consistency across operational activities.
ESSENTIAL FUNCTIONS
EDUCATION
EXPERIENCE
Bachelor's degree, preferably in Business Administration, Health Service Administration or in related areas, with one (1) to three (3) years of experience in project coordination, business analysis, network administration, healthcare compliance, or related fields.
LICENSES AND CERTIFICATIONS
COMPETENCIES
It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.
Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.
We encourage Veterans and Disabled to Apply.
Company: Triple-S Salud
Job Location (Short): Guaynabo, PR
Posting Start Date: 6/17/26
At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.
When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.
Let's build healthier communities together, join now!
JOB SUMMARY
The Network Operations Coordinator plays a critical role in ensuring the efficient execution and continuous improvement of operational processes. This position is responsible for managing the intake and triage of operational requests, conducting initial general assessments, and coordinating the appropriate assignment or escalation to relevant teams or stakeholders. The role requires strong organizational, documentation, and communication skills to maintain visibility across workflows, drive timely resolution of tasks, and support operational excellence. Additionally, the Operations Coordinator oversees tracking mechanisms, maintains dashboards and documentation, monitors key performance metrics, and contributes to audit readiness and reporting deliverables. This role serves as a central point of coordination, ensuring alignment, accountability, and consistency across operational activities.
ESSENTIAL FUNCTIONS
- Manage the end-to-end intake process for operational requests, ensuring accurate documentation, prioritization, and timely acknowledgment.
- Perform initial evaluation and triage of incoming requests to determine scope, urgency, and required actions.
- Assign tasks to appropriate teams or stakeholders based on predefined criteria, or escalate issues as needed to ensure prompt resolution.
- Maintain and continuously update dashboards, trackers, and documentation to provide real-time visibility into request status, progress, and outcomes.
- Ensure proper follow-up and closure of all assigned items, validating that deliverables meet established standards and requirements.
- Assist in audit preparation activities, including evidence gathering, documentation review, and coordination of audit-related deliverables.
- Identifies and conducts assessments of requirements based on local and external regulations, contract changes and business needs.
- Ensures URAC-NCQA accreditation standards are incorporated and maintained.
- Support the development and maintenance of standard operating procedures (SOPs), process documentation, and division policies.
- Collaborates and provides guidance in the design of efficient and compliant metrics. Performs operational monitoring of processes and key performance metrics.
Conducts compliance surveillance for the division to ensure that regulatory requirements are followed. - Monitors compliance metrics and recommends appropriate actions.
- Collaborate cross-functionally to ensure alignment, resolve dependencies, and improve process efficiency.
- Assists in the process improvement analysis and redesign for procedures and working practices.
- Coordinates activities-projects of low to medium level of complexity. Develops, monitors and reports work plans and activities in the critical path for projects-tasks assigned.
- Coordinate meetings, track action items, and ensure follow-through on operational commitments.
Conducts training and development activities for the division especially but not limited to regulations. - Provide general administrative and operational support as needed to ensure smooth day-to-day operations.
EDUCATION
- Bachelor's Degree in Business Administration or Health Services Administration
EXPERIENCE
Bachelor's degree, preferably in Business Administration, Health Service Administration or in related areas, with one (1) to three (3) years of experience in project coordination, business analysis, network administration, healthcare compliance, or related fields.
LICENSES AND CERTIFICATIONS
- None required
COMPETENCIES
- Action Oriented
- Collaborates
- Customer Delight
- Instills Trust
- Manages Ambiguity
It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.
Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.
We encourage Veterans and Disabled to Apply.