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Customer Experience Coordinator Jobs in Puerto Rico

TJX Companies

PR · On-site

$13.25 - $13.75/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

TJX Companies

Customer Experience Coordinator

San Juan, PR · On-site

$13.25 - $13.75/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

Tjx

Customer Experience Coordinator

San Juan, PR

$13.25 - $13.75/hr

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for ...

Hornblower

Guest Experience Coordinator - Ceiba

Ceiba, PR · On-site

$16 - $21/hr

The Customer Experience Coordinator is responsible for receiving, handling, forwarding, tracking, and seeking timely and effective resolutions to customer complaints. The position ensures complaints ...

Ferrero

Customer & Vendor Logistic Coordinator

Guaynabo, PR · Hybrid

$19.50 - $26/hr

As a Customer & Vendor Logistics Coordinator, you'll play a critical role in ensuring products move ... Experience with Power BI, SAP BW, or other reporting tools * Strong understanding of order ...

Ferrero

Customer & Vendor Logistic Coordinator

Guaynabo, PR · On-site

$19.50 - $26/hr

As a Customer & Vendor Logistics Coordinator, you'll play a critical role in ensuring products move ... Experience with Power BI, SAP BW, or other reporting tools * Strong understanding of order ...

Ferrero

Customer & Vendor Logistic Coordinator

Guaynabo, PR · Hybrid

$19.50 - $26/hr

As a Customer & Vendor Logistics Coordinator, you'll play a critical role in ensuring products move ... Experience with Power BI, SAP BW, or other reporting tools * Strong understanding of order ...

Jones Lang LaSalle IP, Inc.

Service Coordinator

Juncos, PR · On-site

$19.25 - $24.25/hr

Position Summary The MAC & Occupancy Coordinator supports daily workplace operations related to ... customer experience through timely operational support. The position works closely with clients ...

JLL

Service Coordinator

Juncos, PR · On-site

$19.25 - $24.25/hr

Position Summary The MAC & Occupancy Coordinator supports daily workplace operations related to ... customer experience through timely operational support. The position works closely with clients ...

Tradewind

PR · On-site

$10.50 - $14/hr

... is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our ... Ensure smooth and timely flight departures by coordinating and communicating effectively with ...

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

... is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our ... Ensure smooth and timely flight departures by coordinating and communicating effectively with ...

Tradewind Aviation

PR · On-site

$10.50 - $14/hr

... is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our ... Ensure smooth and timely flight departures by coordinating and communicating effectively with ...

FITS LLC

Project Coordinator

Guayama, PR · On-site

Experience in: * Project coordination * Field supervision * Regulatory compliance * Technical ... In other words, being a customer service pro is one your (many) talents. Being the Piece means you ...

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Customer Experience Coordinator information

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

What are the most commonly searched types of Customer Experience jobs in Puerto Rico?

The most popular types of Customer Experience jobs in Puerto Rico are:

What are popular job titles related to Customer Experience Coordinator jobs in Puerto Rico?

For Customer Experience Coordinator jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Experience Coordinator jobs in Puerto Rico look for?

The top searched job categories for Customer Experience Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Experience Coordinator jobs?

Cities in Puerto Rico with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Experience Coordinator

TJX Companies

PR • On-site

$13.25 - $13.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Oversees a team of Associates at the front of the store to ensure prompt, courteous customer service and promote loyalty programs.

  • Addresses customer concerns and issues promptly to ensure a positive customer experience.

  • Trains, coaches, and supports Associates on front end principles, personalizing the customer experience, and promoting loyalty programs.

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

Los Romeros Ave At Montehiedra

Location:

USA Marshalls Store 0636 Montehiedra PRThis position has a starting pay range of $13.25 to $13.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Employment Type: PART_TIME

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