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Customer Experience Associate Jobs in Rome, GA (NOW HIRING)

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site +1

$20 - $23/hr

Customer Experience Associate Are you ready to join a company that's pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international ...

New

Walgreens

Customer Service Associate

Cedartown, GA · On-site

$13.25 - $18.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Cedartown, GA · On-site

$13.25 - $18.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Cedartown, GA · On-site

$15 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Pharmacy Customer Service Associate

Rome, GA · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

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Customer Experience Associate information

See Rome, GA salary details

$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer experience associate in Rome, GA is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.15 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Rome, GA? The most popular types of Customer Experience jobs in Rome, GA are:
What are popular job titles related to Customer Experience Associate jobs in Rome, GA? For Customer Experience Associate jobs in Rome, GA, the most frequently searched job titles are:
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What cities near Rome, GA are hiring for Customer Experience Associate jobs? Cities near Rome, GA with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you

Customer Experience Associate

HMTX Industries

Calhoun, GA • On-site, Remote

$20 - $23/hr

Full-time

Posted 3 days ago

New

Job description

Customer Experience Associate
Are you ready to join a company that’s pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international reach and best-in-class talent?
HMTX Industries, headquartered in Norwalk Connecticut, services a diverse range of construction and renovation markets with renowned flooring products that set the bar for quality, performance, and design around the world. With products for your home, work and everywhere in between, HMTX is helping make life more beautiful.
As a member of our team, you'll have the opportunity to work in a dynamic, exciting environment and be a part of a company that is affecting change. Whether it's transcending the status quo on design and innovation or giving back in our local communities – HMTX is always in motion. Join us today!

Your Opportunity to Make an Impact
As a Customer Experience Associate, you will deliver professional, accurate, and timely support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI orders; and help ensure compliance with customer requirements. Your ability to multi‑task, communicate clearly, and maintain exceptional attention to detail will directly impact customer satisfaction and operational accuracy.
What You Will Do
  • Provide timely, professional responses to customer inquiries across phone, email, chat, and messaging channels.
  • Process both manual and EDI (Electronic Data Interchange) orders from start to finish.
  • Review customer purchase orders for accuracy and address questions related to stock, order status, and order changes.
  • Maintain shared inboxes and partner with internal teams to resolve customer issues.
  • Follow up on open/aging orders and submit tickets for delayed or missed shipments.
  • Navigate multiple systems to provide accurate information and support customer needs.
Who We're Looking For
Experience amp; Skills
  • Customer service experience, especially with multifaceted or detailed orders.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and accuracy.
  • Ability to multitask, prioritize, and work both independently and as part of a team.
  • Experience with Sage or similar systems is a plus.
  • Strong interpersonal skills and the ability to work across departments and with external customers.
Knowledge
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Strong math, organization, and problem‑solving abilities.
  • Ability to work across multiple systems and manage detailed customer information.
Education
  • High school diploma or GED required.
  • Associate degree in Business Administration or related field preferred, or 1–3 years of customer service experience.
The salary range for this role is $20 to $23/hr. This range is applicable for jobs performed in the Eastern and Central Time Zones. An employee’s pay position within the pay range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, and business organizational needs.
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About HMTX Industries

Sourced by ZipRecruiter

Headquartered in Norwalk, Connecticut, HMTX Industries is a global flooring company serving a diverse cross section of the construction and renovation marketplaces. The HMTX family of companies includes: Halstead, the leading supplier of resilient flooring to the Home Center market; Metroflor, its signature residential brand in North America; HMTX Commercial with the Teknoflor™, and Aspecta™, brands; and HMTX Global, which serves end users worldwide with diverse channel partners focused on Aspecta™ and Allure™, and OEM-private label brands. As a global leader in sustainable practices, HMTX sets industry standards for quality and performance as well as superior product design. Its manufacturing processes, workplaces and product ingredients all reflect a significant dedication to sustainability, transparency, and societal impact. HMTX has received numerous accolades for innovation, supply chain performance, online excellence, and customer partnership.

Industry

Building materials and garden equipment dealers

Company size

201 - 500 Employees

Headquarters location

Norwalk, CT, US

Year founded

2019

Social media

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