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Customer Experience Associate Jobs in Forney, TX

Colorwave Inc

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

Customer Experience Associate (CEA I) The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication ...

hackajob

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

Customer Experience Associate (CEA I) Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to ...

Hackajob

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

Customer Experience Associate (CEA I) Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to ...

Stord

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord

Customer Experience Associate

Dallas, TX

$16.25 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

STORD

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord, Inc.

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

ThreePDS Inc.

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

Join Our Team in Dallas Join our dynamic team in Dallas, where you will play a crucial role in supporting our mission to enhance customer experience and satisfaction. As a key member of our ...

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Customer Experience Associate information

See Forney, TX salary details

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How much do customer experience associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer experience associate in Forney, TX is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.04 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Forney, TX?

The most popular types of Customer Experience jobs in Forney, TX are:

What are popular job titles related to Customer Experience Associate jobs in Forney, TX?

For Customer Experience Associate jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Customer Experience Associate jobs in Forney, TX look for?

The top searched job categories for Customer Experience Associate jobs in Forney, TX are:

What cities near Forney, TX are hiring for Customer Experience Associate jobs?

Cities near Forney, TX with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,720 per year, or $16.7 per hour.

Customer Experience Associate

Colorwave Inc

Dallas, TX • On-site

$16.50 - $21.75/hr

Other

Posted 9 days ago

Job description

Customer Experience Associate (CEA I)

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving. CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

What You'll Do:

Client Support & Responsiveness

  • Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs
  • Acknowledge and triage incoming requests quickly to ensure timely engagement
  • Communicate clearly and professionally in all client interactions
  • Provide consistent updates to clients through resolution

Case Management & Execution

  • Manage assigned cases from intake through resolution using established processes
  • Accurately document, categorize, and update cases in Salesforce
  • Follow SOPs to resolve standard and well-defined client issues
  • Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

  • Follow established workflows, SOPs, and guidelines consistently
  • Maintain accurate and complete case documentation
  • Ensure attention to detail in all client communications and system updates
  • Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

  • Partner with internal teams as needed to support case resolution
  • Ask questions and seek guidance when navigating unfamiliar scenarios
  • Contribute to a positive, professional, and accountable team environment

Learning & Development

  • Build foundational knowledge of systems, workflows, and client needs
  • Actively incorporate feedback to improve performance
  • Develop problem-solving skills and confidence in handling cases independently
  • Progress toward managing more complex cases with less oversight

Basic Requirements:

  • 2 years in customer support, client experience, or a related field
  • Experience in a fast-paced, client-facing, or supply chain environment preferred
  • Strong written and verbal communication skills
  • High attention to detail and ability to follow processes
  • Willingness to learn and take feedback
  • Basic problem-solving ability and critical thinking
  • Strong time management and organizational skills
  • Familiarity with CRM or ticketing systems (Salesforce preferred)
  • Comfort working across multiple tools and systems

What Success Looks Like in This Role:

  • Consistently meets SLA expectations (response time, resolution time, CSAT)
  • Accurately follows processes and maintains strong case documentation
  • Demonstrates reliability, accountability, and professionalism
  • Builds confidence in handling cases with increasing independence
  • Shows measurable growth in problem-solving and system knowledge

Apply