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Customer Experience Associate Jobs in Washington

US AI

Customer Experience Specialist

North Bethesda, MD · On-site

$55K - $125K/yr

Associate's degree in computer science, business or related field * Minimum of two (2) years' experience working in a customer support role, preferably in a product company * In depth knowledge of ...

US AI

Customer Experience Specialist

Rockville, MD · On-site

$55K - $125K/yr

Associate's degree in computer science, business or related field * Minimum of two (2) years' experience working in a customer support role, preferably in a product company * In depth knowledge of ...

PNC Bank

Client Experience Associate

Sterling, VA

$40K - $67K/yr

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

Weis Markets

Customer Experience Manager

Edgewater, MD · On-site

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ...

Weis

Customer Experience Manager

Edgewater, MD · On-site

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ...

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Customer Experience Associate information

See Washington salary details

$11

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$28

How much do customer experience associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience associate in Washington is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $23.94 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Washington? The most popular types of Customer Experience jobs in Washington are:
What are popular job titles related to Customer Experience Associate jobs in Washington? For Customer Experience Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Washington look for? The top searched job categories for Customer Experience Associate jobs in Washington are:
What cities in Washington are hiring for Customer Experience Associate jobs? Cities in Washington with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,652 per year, or $21 per hour.

Customer Experience Specialist

US AI

North Bethesda, MD • On-site

$55K - $125K/yr

Full-time

Life, Retirement, PTO

Re-posted 25 days ago

Job description

WHO WE ARE

US AI stands as a forward-thinking digital transformation enterprise, dedicated to enabling individuals to achieve remarkable feats through cutting-edge technology. As a leader in Artificial Intelligence, Cybersecurity and Self-Healing Infrastructure, we are actively seeking top-tier talent to spearhead the commercialization of groundbreaking products and propel our business to new heights.
If you’re passionate about pushing the boundaries of what’s possible in the digital realm, then this is the place for you. Come work with us, and let’s redefine the future together.

About the job

As a Customer Success Specialist, you will help our customers get the most out of our product offerings by acting as the “voice of the user”. The ideal candidate will easily connect with users as an active listener, have a passion for customer service and experience excellence, and the ability to learn quickly.

What you’ll do
  • Provide application support to company customers based on training and materials provided by United Solutions.
  • Support the Customer Experience team to maintain positive customer experiences and address user concerns with our applications.
  • Provide application training and guidance to end users on United Solutions applications as needed in one-on-one settings.
  • Collect feedback from users during interactions for analysis and use by other teams in United Solutions
  • Escalate major issues or critical feedback to Customer Experience leadership to address at a higher level
  • Participate in testing and other application activities to better understand the user perspective
  • Report on individual performance for SLAs and issue management for responding to user issues
  • Document customer concerns for contributing to knowledge management within the Customer Experience team and other teams
  • Collaborate with other engineers, analysts, data scientists, developers, and stakeholders, taking learning and leadership opportunities that will arise every single day
Education & Experience
  • Associate’s degree in computer science, business or related field
  • Minimum of two (2) years’ experience working in a customer support role, preferably in a product company 
  • In depth knowledge of common computer productivity software including Microsoft Word, Excel, GSuite, and other similar software used in most professional environments 
Required Skills / Certifications
  • Possess strong problem-solving skills to address customer issues and find solutions efficiently
  • Ability to acclimate to technical innovation and IT trends in the workplace
  • Exceptional interpersonal and communication skills
  • Excellent observation and critical thinking skills
Preferred Skills / Certifications
  • Bachelor’s degree in computer science, business, or related field
  • Ability to obtain Public Trust/Secret clearance based on customer requirements
  • ITIL 4 Foundations or CompTIA A+
Security clearance
  • You must be able to obtain a security clearance (Secret or higher) – US Citizenship required
COMPENSATION
  • $55,000-$125,000 per year based on skills, experience
Benefits
  • We offer a comprehensive benefits package, paid time off, life insurance, 401(k) retirement savings plan with employer matching, and opportunities for professional growth and career development.
You have the legal right to work in the United States without current or future employer sponsorship. Qualified candidates must live in the United States, with the ability to commute to the North Bethesda, MD office. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. USAI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, gender identification, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws. We prohibit and do not tolerate any form of discrimination or harassment.