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Customer Experience Associate Jobs in Washington

AAFES

Customer Experience Associate

Fort George G Meade, MD · On-site

$18.25 - $24.50/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

Alts

Client Experience Associate (CXA)

Washington, DC · On-site

$18.75 - $25/hr

Client Experience Associate (CXA) Reports To: Client Experience Manager About the Role The Client ... Focus 1. Customer Experience (CX) & Hospitality * CX Performance: Act as the primary support of CX ...

US AI

Customer Experience Specialist

North Bethesda, MD

$55K - $125K/yr

Associate's degree in computer science, business or related field * Minimum of two (2) years' experience working in a customer support role, preferably in a product company * In depth knowledge of ...

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Customer Experience Associate information

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How much do customer experience associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer experience associate in Washington is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $23.94 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Washington? The most popular types of Customer Experience jobs in Washington are:
What are popular job titles related to Customer Experience Associate jobs in Washington? For Customer Experience Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Washington look for? The top searched job categories for Customer Experience Associate jobs in Washington are:
What cities in Washington are hiring for Customer Experience Associate jobs? Cities in Washington with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,652 per year, or $21 per hour.

Customer Experience Associate

AAFES

Fort George G Meade, MD • On-site

$18.25 - $24.50/hr

Other

Re-posted 8 days ago

Job description


Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.

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