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Customer Experience Associate information

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$9

$16

$22

How much do customer experience associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer experience associate in Alabama is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Alabama? The most popular types of Customer Experience jobs in Alabama are:
What are popular job titles related to Customer Experience Associate jobs in Alabama? For Customer Experience Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Alabama look for? The top searched job categories for Customer Experience Associate jobs in Alabama are:
What cities in Alabama are hiring for Customer Experience Associate jobs? Cities in Alabama with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,933 per year, or $16.8 per hour.

Customer Experience Lead - Full Time

Burlington Stores

Huntsville, AL • On-site

$14/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !
Overview:
As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.
This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.
What You'll Do

  • Lead by example to deliver excellent customer service across the store
  • Support and coordinate daily front-end operations, including checkout flow and line management
  • Direct associates during your shift, adjusting priorities to meet business needs
  • Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
  • Help resolve customer concerns and escalate issues when needed
  • Ensure workload tasks, recovery, and merchandising standards are completed
  • Perform opening and/or closing duties as assigned
  • Support proper scheduling of breaks and front-end coverage
  • Troubleshoot routine register or transaction issues to minimize service disruptions
  • Partner with store leadership to identify and address service or execution opportunities
  • Assist with merchandise flow and maintain organization in stock and support areas
  • Reinforce company policies, safety standards, and operational procedures
What We're Looking For
  • A strong customer service mindset with a passion for helping others
  • Ability to lead, coach, and motivate associates in a fast-paced environment
  • Strong communication and problem-solving skills
  • Ability to stay organized and adjust priorities quickly
  • Team-oriented with the ability to build positive working relationships
  • Attention to detail and commitment to operational accuracy
  • Flexibility to work a schedule that includes nights, weekends, and holidays
Experience:
  • 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $14.00 per hour - $14.00 per hour
Location 00400 - Huntsville
Posting Number P1-6248309-1
Address 6275 University Drive NW
Zip Code 35806
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $14.00 - $14.00 per hour

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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