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Customer Experience Associate Jobs in Florence, AL

Walgreens

Customer Service Associate

Muscle Shoals, AL

$12.75 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Muscle Shoals, AL · On-site

$12.75 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Walgreens

Customer Service Associate

Muscle Shoals, AL · On-site

$12.75 - $17.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...

Follett

Team Lead Customer Service (Part-Time)

Florence, AL · On-site

$12 - $24.33/hr

Position Overview The Team Lead Customer Service works closely with the Store Manager to coordinate ... Pay Range $12.00-$24.33/hour * 1-3 years of relevant experience * Associate's Degree or equivalent ...

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Be Seen First

Customer Service Associate

Florence, AL · On-site

$30K - $65K/yr

As a Customer Service Associate, you will be the first point of contact for customers interacting ... Maintain up-to-date knowledge of company products Preferred Qualifications * Entry-level experience ...

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Be Seen First

Customer Service Associate

Florence, AL · On-site

$30K - $65K/yr

As a Customer Service Associate, you will be the first point of contact for customers interacting ... Maintain up-to-date knowledge of company products Preferred Qualifications * Entry-level experience ...

Variety Stores LLC

Customer Service Associate

Athens, AL

$12.25 - $17/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

Big Lots

Customer Service Associate

Athens, AL · On-site

$12.25 - $17/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store ...

Big Lots

Customer Service Associate

Athens, AL · On-site

$12.25 - $17/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store ...

Electronic Express

Sales Associate

Florence, AL · On-site

$12.50 - $17/hr

Retail Sales Associate (Base plus Commission) Electronic Express is hiring motivated Sales Associates to deliver a first-class customer experience in electronics and appliances. If you enjoy sales ...

TJX Companies

Backroom Associate

Athens, AL · On-site

$12.75 - $13.25/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Merch Associate

Athens, AL

$12.75 - $13.25/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merch Associate

Athens, AL · On-site

$12.75 - $13.25/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

The TJX Companies , Inc.

Backroom Associate

Athens, AL · On-site

$12.75 - $13.25/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Backroom Associate

Athens, AL · On-site

$12.75 - $13.25/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Florence, AL

Customer Experience Associate information

See Florence, AL salary details

$9

$16

$22

How much do customer experience associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer experience associate in Florence, AL is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Florence, AL?

The most popular types of Customer Experience jobs in Florence, AL are:

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For Customer Experience Associate jobs in Florence, AL, the most frequently searched job titles are:

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Cities near Florence, AL with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you

Customer Service Associate

Walgreens

Muscle Shoals, AL

$12.75 - $17.50/hr

Full-time

Re-posted 11 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,233 frontline employees who took The Breakroom Quiz

97th of 113 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

What Walgreens employees say

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