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Customer Executive Jobs in Appleton, WI (NOW HIRING)

SPECTRUM

Enterprise Account Executive

Appleton, WI

$62K/yr

As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver ... Deliver customer-centric solutions by presenting product features and benefits and facilitating ...

Primary Companies

Sales Executive

Brillion, WI · On-site

$65K/yr

Primary Freight is looking for a driven Sales Executive to grow our customer base through outbound sales, prospecting, and relationship management, with a clear path to grow into a Director role as ...

Trend Micro

Account Executive

Oshkosh, WI · On-site

$200K - $300K/yr

Trend Micro Account Executive TrendAI, the global AI security leader and enterprise business unit ... Build and maintain a strong pipeline of net-new opportunities using CRM tools and outbound ...

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Central Transport

SR Account Executive

Green Bay, WI

$95K - $120K/yr

Account Executives are responsible for making sales calls within their designated local territory on small to mid-size customers to present our value driven services and obtain new business leads. By ...

iboss

MSP Sales Executive

Green Bay, WI · On-site

The Sales Executive will collaborate cross-functionally with product, marketing, and customer success teams to ensure that MSSPs are equipped to sell, implement, and support iboss solutions.

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Customer Executive information

See Appleton, WI salary details

$25.9K

$91.3K

$179.5K

How much do customer executive jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer executive in Appleton, WI is $91,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $117,600.00 per year, depending on experience, location, and employer.

What does a customer executive do?

A Customer Executive is responsible for managing relationships with clients, addressing their needs, and ensuring customer satisfaction. They often act as the main point of contact between the company and its customers, handling inquiries, resolving complaints, and providing product or service information. Additionally, Customer Executives may assist in sales, follow up on customer feedback, and work with internal teams to improve the overall customer experience. Their goal is to retain customers and foster long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer executive?

To thrive as a Customer Executive, you need strong communication skills, a customer service mindset, and a relevant degree or experience in client relations or sales. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional problem-solving abilities, patience, and the capacity to build rapport distinguish top performers in this role. These skills are vital to ensure customer satisfaction, foster loyalty, and effectively resolve issues, directly impacting business reputation and retention.

How does a customer executive typically collaborate with other departments to resolve client issues?

Customer Executives often serve as the vital link between clients and internal teams such as sales, technical support, and product management. When a client issue arises, Customer Executives coordinate with these departments to gather accurate information, expedite solutions, and keep clients informed throughout the process. This cross-functional collaboration ensures that client needs are addressed efficiently and helps build long-term relationships. Strong communication and organizational skills are essential to manage these interactions effectively.

What is the difference between Customer Executive vs Customer Service Representative?

AspectCustomer ExecutiveCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing environmentsCall centers, retail stores, or office settings
Employer & Industry UsageUsed across industries like retail, banking, telecom, and hospitalityCommon in retail, telecom, banking, and service industries

The main difference between a Customer Executive and a Customer Service Representative lies in their roles and responsibilities. Customer Executives often handle more complex customer issues, sales, and relationship management, while Customer Service Representatives focus on addressing basic inquiries and providing support. Both roles are vital in customer-facing industries, but Customer Executives typically require more experience and may have additional responsibilities related to client retention and upselling.

What is the role of a customer executive?

A customer executive is responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction. They often use communication skills, customer relationship management (CRM) tools, and product knowledge to support clients and maintain positive relationships.

What types of jobs fall under customer executive?

Customer executive roles typically include positions such as customer service representative, client support executive, account manager, and customer care executive. These jobs involve handling customer inquiries, resolving issues, and maintaining client relationships, often requiring communication skills and familiarity with CRM tools.

What are the most commonly searched types of Customer jobs in Appleton, WI?

The most popular types of Customer jobs in Appleton, WI are:

Customer Executive jobs near you
Infographic showing various Customer Executive job openings in Appleton, WI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $91,281 per year, or $43.9 per hour.

Chief Executive Officer, Neuroscience Group

Korn Ferry Executive Search

Neenah, WI

Full-time

Re-posted 12 days ago

Job description

ORGANIZATION BACKGROUND

Neuroscience Group (NSG), established in 1991 by neurosurgeon Thomas A. Lyons MD, FACS, is an independent multi-specialty practice focused on the comprehensive diagnosis and treatment of the nervous system: brain, spine, spinal cord, and peripheral nerves.

Neuroscience Group has brought a sustained neurological presence to the Fox Cities, WI area, providing critical care for trauma patients, hospitalist care, and advanced therapy for brain tumor and spine surgery patients. Neuroscience Group physicians were integral to developing and certifying the ThedaCare Stroke Center and currently work with both local hospitals/health systems to treat stroke and other neurological issues.

The group has been located at different facilities throughout the Fox Valley, and eventually built and established their main campus in Neenah, WI. They have since expanded further, developing a second large practice-owned campus in Appleton. Providers also see patients from the region at satellite clinics throughout the northeast Wisconsin region. NSG currently has 11 total facilities.

Neuroscience Group has grown significantly since its founding. In particular, NSG has more than doubled in size over the last 10 years. Within the next few months, NSG will have 20 physicians, 22 advanced practitioners, 16 physical therapists, and over 200 total staff. Net revenues are approximately $85M.

Thirty-five years later, NSG's goal is still the same: to deliver the most advanced treatment options and the most compassionate care to its patients and their families.

Neuroscience Group offers a fully integrated care model covering the continuum of neurological and spine care, including:

Core specialties:
Neurology
Neurosurgery
Orthopedic Spine Surgery
Interventional & Non-interventional Pain Management
Physical Medicine & Rehabilitation (Physiatry)
Endovascular (Neuroimaging, Neurointerventional Radiology, Vascular & Interventional Radiology)

Ancillary & support services:
Physical, occupational, and speech therapy
Imaging and neuro-diagnostics
Concussion and memory care programs
Clinical research and specialized treatment programs

Clinical approach:
Emphasis on minimally invasive and non-surgical interventions where appropriate
Use of advanced technologies (e.g., robotic-assisted spine surgery, image-guided therapies)
Multidisciplinary care teams coordinating treatment plans across specialties

Market Position:
NSG is the only independent neuroscience-focused physician groups in Northeast Wisconsin offering a full continuum of brain, spine, and pain care under one organizational structure. NSG acts as a key specialty partner to regional health systems, particularly for neurosurgical and stroke-related services.

NSG differentiates through:
Integrated, multi-specialty model
Regional scale with community-based access points
Strong physician-led governance and clinical alignment

NSG's Values
Personal Care and Compassion: We treat everyone with compassion, dignity, fairness and honesty. Each patient and their family will receive the best healthcare available based on their individual needs.

Teamwork: We commit to a work environment where trust, honesty, integrity, mutual respect and open communication are reflected in all we do. Our ability to create synergy will speed us toward achieving our vision, mission, and goals.

Continuous Learning and Improvement: Motivated and inspired, we constantly expand our knowledge base as a means towards continued growth, improved quality and service innovation. We view change as an opportunity to enhance the services we provide.

Fiscal Responsibility: Our resources will be managed effectively and efficiently in order to maintain a financially strong organization and deliver superior services for our customers.

Initiative and Leadership: Team members are accountable for advancing the organization and achieving our vision, mission, values, and goals.

Community Involvement: We contribute to Neuroscience Group's efforts to make a positive difference in the quality of life and wellness in our community.

THE OPPORTUNITY AND POSITION PURPOSE
The Chief Executive Officer (CEO) serves as the senior executive leader of Neuroscience Group and is responsible for the overall strategic, operational, financial, and cultural leadership of the organization. Reporting directly to the Board of Directors, the CEO partners closely with physician shareholders and administrative leadership to advance the organization's mission, strengthen operational performance, drive growth, and ensure long-term sustainability and success in a complex and evolving healthcare environment.

This role exists to provide visionary leadership while balancing day-to-day operational excellence with long-term strategic growth. The CEO will champion a physician-led, professionally managed philosophy by aligning physicians, leaders, and staff around shared goals, strengthening organizational culture, and positioning Neuroscience Group for continued success as an independent physician-owned practice.

REPORTING RELATIONSHIPS
The CEO reports to The Board of Directors. The Board currently consists of 7 members who are all physician shareholders of NSG.  Direct reports to the CEO amongst the administrative senior leadership team include: Director of Clinical Operations, Director of Finance & Revenue Cycle, Director of HR, Director of IT, and Director of Marketing.

KEY RESPONSIBILITIES
Strategic Leadership & Organizational Direction
  • Develop and execute strategic initiatives in partnership with the Board of Directors and physician shareholders.
  • Identify opportunities for organizational growth, service line expansion, and operational advancement.
  • Lead long-term planning efforts to ensure organizational sustainability, competitiveness, and financial health.
  • Support innovation, infrastructure development, and strategic partnerships aligned with organizational goals.
  • Guide organizational change initiatives in a collaborative, thoughtful, and effective manner.
Operational Leadership
  • Oversee day-to-day business operations across all departments to ensure efficiency, accountability, and operational excellence.
  • Drive improvements in patient access, workflow optimization, operational integration, and service delivery.
  • Monitor organizational performance metrics and implement strategies to improve productivity, quality, and efficiency.
  • Ensure operational systems and leadership infrastructure support organizational growth and consistency.
Financial Stewardship
  • Provide executive oversight of budgeting, forecasting, financial reporting, and resource allocation.
  • Monitor key financial performance indicators and develop strategies to improve profitability and sustainability.
  • Oversee revenue cycle performance, reimbursement optimization, and financial risk management.
  • Support investment decisions related to facilities, technology, service lines, and organizational infrastructure.
Governance & Board Relations
  • Serve as the primary executive liaison to the Board of Directors.
  • Provide regular reporting on organizational performance, financial outcomes, strategic initiatives, and operational priorities.
  • Support effective physician governance while ensuring strong executive leadership and management execution.
  • Translate Board priorities into actionable organizational initiatives.
Leadership Development & Organizational Culture
  • Build, mentor, and develop a high-performing leadership team.
  • Foster a culture of accountability, professionalism, collaboration, transparency, and patient-centered care.
  • Strengthen leadership infrastructure, succession planning, and organizational development initiatives.
  • Promote visible, approachable, and engaged leadership throughout all levels of the organization.
  • Lead organizational communication efforts through leadership forums, meetings, town halls, and written communications.
Physician Engagement & Workforce Planning
  • Build and maintain strong working relationships with physicians, advanced practice providers, and organizational leaders.
  • Support physician recruitment, provider workforce planning, and long-term succession strategies.
  • Promote physician engagement, alignment, and collaboration across specialties and divisions.
  • Partner with leaders to support balanced provider growth and strategic staffing initiatives.
Compliance, Legal & Regulatory Oversight
  • Ensure organizational compliance with all applicable federal, state, and local laws, regulations, accreditation standards, and payer requirements affecting physician practice operations.
  • Provide executive oversight of compliance programs related to, including but not limited to: HIPAA Privacy and Security Rules; Medicare and Medicaid participation requirements; CMS reimbursement and billing compliance; OSHA workplace safety standards; federal fraud and abuse laws, including Anti-Kickback Statute and Stark Law; False Claims Act compliance; EEOC, ADA, FMLA, FLSA, and other federal employment laws; Wisconsin employment and healthcare regulatory requirements; and Wisconsin DHS and medical practice operational regulations, as applicable.
  • Ensure organizational policies, leadership practices, and operational controls support compliance, risk mitigation, ethical business conduct, and regulatory readiness.
  • Partner with legal counsel, compliance advisors, and physician leadership on matters involving regulatory risk, litigation prevention, and healthcare governance.
Employment & Legal Requirements
  • Must be able to perform the essential functions of the position with or without reasonable accommodation, consistent with the Americans with Disabilities Act (ADA) and applicable Wisconsin law.
  • Must comply with all organizational policies related to confidentiality, privacy, security, and professional conduct.
  • Must successfully complete all required pre-employment screenings as permitted by law, which may include: employment verification; education verification; background check consistent with federal and Wisconsin law; and exclusion screening, as applicable for healthcare organizations.
  • Must maintain eligibility to work in the United States in accordance with federal law.
  • Must participate in required organizational training related to compliance, privacy, workplace safety, harassment prevention, and healthcare regulatory requirements.

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

Required:

  • Bachelor's degree in healthcare administration, business administration, finance, or related field.
  • Minimum of 7-10 years of progressive executive leadership experience within healthcare organizations.
  • Demonstrated experience leading complex operational, financial, and strategic initiatives.
  • Strong business and financial acumen, including budgeting, forecasting, operational metrics, and performance management.
  • Proven ability to lead organizational change, build teams, and drive performance improvement.
  • Excellent communication, leadership, and relationship management skills.
  • Demonstrated understanding of healthcare regulatory and compliance frameworks applicable to physician practice operations, including reimbursement, privacy, fraud and abuse, and employment law.
  • Experience working within highly regulated healthcare environments with responsibility for compliance oversight, risk management, and governance.
  • Knowledge of executive accountability related to federal and state healthcare laws affecting physician-owned medical practices.

Preferred:

  • Master's degree in Business Administration (MBA), Healthcare Administration (MHA), or related advanced degree.
  • Prior experience as a CEO, COO, Executive Director, or senior healthcare executive.
  • Experience in physician-owned medical practices strongly preferred.
  • Multispecialty medical group leadership experience preferred.
  • Strong knowledge of physician practice operations, healthcare finance, reimbursement models, and revenue cycle management.
  • Experience with provider recruitment, leadership development, and strategic growth initiatives.
Leadership Competencies
The successful candidate will demonstrate:
  • Strategic vision with strong operational execution
  • Emotional intelligence and relationship-building skills
  • Financial and business acumen
  • High integrity and professional accountability
  • Conflict resolution and consensus-building ability
  • Strong communication and executive presence
  • Collaborative, team-oriented leadership style
  • Ability to effectively navigate physician-owned governance structures
  • Visible, approachable, and trust-building leadership presence
  • Ability to balance transactional execution with transformational leadership initiatives


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Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. Artificial Intelligence tools may be used in connection with the recruitment process for this position.

Employment Type: OTHER

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