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Customer Education Manager Jobs in Reston, VA (NOW HIRING)

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Customer Education Manager information

See Reston, VA salary details

$34.3K

$68.8K

$111.3K

How much do customer education manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer education manager in Reston, VA is $68,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $81,100.00 per year, depending on experience, location, and employer.

What does a customer education manager do?

A Customer Education Manager is responsible for developing and delivering educational programs that help customers effectively use a company's products or services. They create training materials, webinars, and documentation to enhance customer knowledge and satisfaction. Their goal is to improve product adoption, reduce support inquiries, and drive customer success.

What are the key skills and qualifications needed to thrive as a customer education manager?

To thrive as a Customer Education Manager, you need expertise in instructional design, adult learning principles, and program management, often supported by a background in education, training, or customer success. Familiarity with learning management systems (LMS), e-learning authoring tools, and certifications such as CPLP or association with ATD are commonly required. Strong communication, relationship-building, and analytical skills help in tailoring educational materials and effectively engaging diverse audiences. These competencies are vital to ensure customers successfully adopt products or services, leading to higher satisfaction and retention.

What are some typical challenges faced by customer education managers, and how are they addressed?

Customer Education Managers often face the challenge of designing training that caters to a wide range of customer knowledge levels and learning preferences. They address this by developing diverse resources, such as live webinars, self-paced courses, and comprehensive documentation, often updating materials based on user feedback and product changes. Collaboration with product, support, and marketing teams is key to ensuring training stays relevant and impactful. This dynamic environment requires adaptability and ongoing communication to keep educational offerings aligned with evolving customer needs.

What job categories do people searching Customer Education Manager jobs in Reston, VA look for?

The top searched job categories for Customer Education Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Education Manager jobs?

Cities near Reston, VA with the most Customer Education Manager job openings:

Customer Education Manager jobs near you
Infographic showing various Customer Education Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $68,770 per year, or $33.1 per hour.

Territory Manager (General) - DC

Chobani

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Chobani rating

8.9

Company rating: 8.9 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

17th of 445 rated food and drinks producers

Job description

Summary

The Territory Manager (TM) owns a mixed-channel account base for La Colombe in an assigned market. The role covers both hospitality accounts (hotels, casinos, premium chain restaurants, premium fast casual concepts, and premium bakeries) and foodservice accounts (Business & Industry (B&I) corporate dining, healthcare systems, and College & University (C&U) dining programs) - typically in markets where the account mix does not warrant a dedicated channel-specialized seat. The Territory Manager (TM), General is the visible face of La Colombe across both segments in the market, selling the full portfolio of premium coffee, cold brew, Office Coffee Service (OCS) solutions, and on-tap beverage platforms. The role requires fluency with both hospitality and foodservice buyer mindsets - and the ability to switch between them across the same selling day.

Responsibilities

 Territory Ownership - Mixed-Channel

  • Carry a revenue book that spans hospitality and foodservice accounts in the assigned market and hit quota.
  • Hunt consistently for new accounts across both hospitality (hotels, casinos, premium chain restaurants, premium fast casual, premium bakeries) and foodservice (Business & Industry (B&I), healthcare, College & University (C&U)) segments.
  • Defend the existing book through strong retention across the mixed account base.
  • Build and maintain a healthy pipeline across all stages of the sales cycle, spanning both channels.
  • Be the visible La Colombe presence across leading accounts in both hospitality and foodservice across the market.

Mixed-Channel Sales Execution

  • Sell the full La Colombe portfolio - premium drip, espresso programs, cold brew, Office Coffee Service (OCS) solutions, and on-tap beverage platforms - adapting the pitch and the math to each account type.
  • For hospitality accounts: tailor the sales call to hospitality buyer language - guest experience, service standards, brand fit, banquet and in-room programs.
  • For foodservice accounts: tailor the sales call to foodservice buyer language - cost per serving, dining program economics, employee or student satisfaction.
  • Execute account-level pull-through of national contracts and Joint Business Plans (JBPs) negotiated by the National Account Manager (NAM) team across both channels.
  • Carry the math on every account - current spend, total category opportunity, wallet share gap, and margin profile, regardless of channel.
  • Lead product samplings at every meaningful call - adapt the product and the demonstration format to the account type.

Buyer Relationships - Both Channels

  • Build relationships with hospitality property General Managers, Food & Beverage (F&B) Directors, Beverage Managers, and Executive Chefs.
  • Build relationships with foodservice directors, contract dining managers, healthcare Food & Beverage (F&B) leadership, and College & University (C&U) dining services teams.
  • Coordinate with onsite Compass, Sodexo, Aramark, and Canteen district leadership at foodservice accounts where applicable.
  • Coordinate with management company regional Food & Beverage (F&B) leadership at hospitality accounts where applicable.

Cross-Functional Partnership

  • Coordinate with both the Hospitality and Foodservice National Account Manager (NAM) teams on property-level and account-level pull-through.
  • Partner with the Regional Foodservice Manager on distributor Operating Company (OPCO) pull-through at foodservice accounts.
  • Partner with the Territory Education Manager for installation training, post-installation audits, and barista or staff training.
  • Coordinate with service operations on installation, preventive maintenance, and equipment repair.
  • Partner with channel marketing on co-op programs at leading accounts across both channels.
  • Coordinate with client services on order accuracy, ticket resolution, and customer service handoffs.

Reporting and Pipeline Discipline

  • Maintain Customer Relationship Management (CRM) records daily after every meaningful customer interaction.
  • Deliver consistent pipeline updates and forecasts to the Regional Director - broken out by hospitality vs. foodservice segment.
  • Participate in monthly regional calls, quarterly business reviews, and quarterly ride-alongs with the Regional Director.
Requirements
  • 3-7 years of Consumer Packaged Goods (CPG), foodservice, or coffee industry sales experience in a field-based role, with experience across both hospitality and foodservice channels strongly preferred.
  • Comfort selling to both hospitality buyers (General Managers, Food & Beverage (F&B) Directors, Beverage Managers) and foodservice buyers (foodservice directors, contract dining managers, healthcare Food & Beverage (F&B) leadership).
  • Familiarity with foodservice distributor Operating Companies (OPCOs) a plus.
  • Proven hunter mindset - a track record of consistent net new account acquisition across multiple account types.
  • Strong consultative selling skills - discovery, value framing, objection handling, and close.
  • Ability to switch contexts quickly between hospitality and foodservice buyer language and economics.
  • Comfort with a heavy field cadence and a market-based role.
  • Proficiency in Microsoft Excel and PowerPoint; Customer Relationship Management (CRM) proficiency (HubSpot or equivalent) required.

Education

Bachelor's degree in a related field, or years of experience in combination with education

Travel

60%+ within the assigned market.

About Us 

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.

 
Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets.


For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

The salary range for this full-time position is $74,500 - $117,000.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 

Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.

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