Customer Development Manager Jobs in Clemmons, NC

About Us

Since 2013, ERX has been a trusted name in the restoration industry, helping homeowners and businesses recover from unexpected disasters. Our experience spans fire damage, water intrusion, storm recovery, and mold remediation. Family owned and locally operated, our team of Xperts is dedicated to a passion for excellence that drives everything we do. We proudly serve communities across North Carolina and South Carolina, including Charlotte, Greensboro, Hickory, Boone, and Asheville, NC, and Columbia and Greenville, SC. .

Summary

The Business Development Manager is responsible for generating new business opportunities by developing relationships with commercial clients. Primary responsibilities include inside and outside sales activities such as networking, lead generation, social media, and participation in trade associations. Maintain ongoing relationships with trade partners to encourage networking and repeat business.

PRINCIPAL DUTIES & RESPONSIBILITIES

Business Development

• Nurture and expand existing business relationships to increase lead generation and sales revenue.
• Locate, present to, and sell ERX restoration and construction services to new and prospective clients.
• Maintain membership and involvement in targeted associations and achieve significant committee and/or leadership positions
• Support all ERX Sales efforts by following up on leads and pending estimates.
• Prepare and present sales proposals and ERX MSA program.
• Achieve 100 commercial contacts per week with clients and prospects via meetings, events, phone, social media, email, etc.
• Document and track leads and business development activities in the CRM.

Marketing

• Work with leadership to plan association involvement levels and budgets.
• Work with Management to design and implement advertising strategies, including content selection and budgeting.
• Participate in and represent ERX in tradeshows, golf tournaments, and promotional events.
• Plan and organize marketing functions, including golf tournaments, charitable events, and other networking and social activities, many of which are after normal business hours

General Responsibilities

• Become and remain proficient with our services and the associated terminology.
• Adhere to company employment standards.
• Always provide the highest level of internal and external customer service.
• Achieve sales revenue goals.

What We Offer

· Bonus/Commission

· Dental, Disability, Life, Medical and Vision Insurance

· 401K Company Match

· PTO – Paid Time Off

· Company Vehicle or Vehicle Allowance (determined by location)

· Fuel card for work-related travel

QUALIFICATIONS

• Bachelor’s degree in business administration, marketing, or related experience required
• 3+ years outside sales experience required, within the restoration or construction industry preferred.
• Current contacts within the industry and market ideal.
• Must be able to attend networking functions 2-4 evenings a week.
• Intermediate-level Microsoft Office skills.
• Experience inputting and tracking sales-related data into a CRM system.
• Must possess a valid driver's license and have a satisfactory driving record.
• While this position does not have any direct reports, all team members need to be mentoring and coaching their teammates to drive further collaboration and revenue.
• An outgoing, driven, tenacious, team-oriented attitude is a must!

Employment At-Will

Employment is voluntary, and employees may resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, provided that no applicable federal or state law is violated.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.

Physical Demands

• Daily travel is required, must be able to commute daily to customer locations and on-site projects
• Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration
• Exposure to wet and/or humid conditions and toxic or caustic chemicals
• Exposure to heat and humidity
• Noise level in the work environment can be moderate to loud