Customer Development Coordinator Jobs (NOW HIRING)

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works - partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters- helping children and families live successfully.

For more information, please visitwww.youthvillages.org

Position Overview:

We are seeking a proactive, highly organized and externally focused Development Coordinator to support fundraising and volunteer initiatives across Youth Villages New England. This is a primarily in-person, hands-on role tasked with supporting the execution of events, coordinating external relationships, managing project components and assisting with donor engagement, including support for a growing major gifts strategy.

This role is ideal for someone who thrives in a fast-paced environment, enjoys both logistics and relationship-building, and is eager to deepen their experience in nonprofit fundraising while making a meaningful impact on the lives of youth and families across the Northeast.

Essential Duties and Responsibilities:
The Development Coordinator:

Project Management and Initiative Support

• Serves as a strong project manager supporting all fundraising projects and key communications deliverables, ensuring timelines and deliverables stay on track

• Supports Development Manager in maintaining timelines, priorities, and cross-functional coordination

• Identifies and communicates logistical needs or challenges to ensure smooth execution

• Supports key initiatives such as Backpack Heroes and Holiday Heroes

Donor, Volunteer and External Relationship Support

• Serves as a professional, externally facing representative of the organization

• Supports relationship-building with donors, corporate partners, and community participants

• Assists with donor engagement through events, communications, and stewardship touchpoints

• Helps identify and surface potential new donors through engagement activities

• Provides strong customer service and responsiveness in all interactions

Major Gifts Strategy Support

• Supports coordination for a new and growing major gifts strategy

• Tracks donor engagement activity in CRM in alignment with team strategy

• Assists with cultivation and stewardship touchpoints for major donors

Hands-On Event Support

• Attends and supports fundraising events with a high-level of professionalism while fostering meaningful donor engagement

• Provides on-site support including setup, registration, donor interaction, volunteer coordination, and breakdown

• Helps ensure a high-quality, engaging experience for donors, partners, and volunteers

Administrative and CRM Coordination

• Assists with administrative tasks including meeting preparation, note-taking, and follow-up tracking

• Supports CRM data entry and maintenance in alignment with established standards

• Ensures accuracy in donor, volunteer, and engagement records

• Coordinates with CRM/operations staff to support data integrity and reporting needs

• Provides administrative and coordination support for ongoing strategic projects, including tracking deliverables, preparing materials, and supporting cross-functional collaboration

Additional Information:

The ideal candidate is:

• A strong executor of assigned projects and priorities

• Comfortable and confident in external-facing situations

• Highly organized and detail-oriented

• Energized by both logistics and relationship-building

• Interested in growing into major gifts and fundraising strategies over time

• Able to manage multiple priorities in a fast-paced environment

• Proactive, solution-oriented and able to take initiative

• Physically able to support event setup (lifting boxes, moving supplies, etc.)

• Available to attend evening and weekend events

• Comfortable with an in-person work setting with limited hybrid flexibility

The ideal candidate has:

• Strong project management and organizational skills

• Excellent written and verbal communication skills

• Professional, polished demeanor with strong interpersonal skills

Salary:

$65,000 - $75,000 per year based on education and experience

Qualifications:

• Bachelor's degree or relevant experience (required)

• 1-3 years of fundraising experience (preferred)

• Experience using Salesforce (required)

• Proficiency in Microsoft Office (required)

• Experience using OneCause (preferred)

• Experience supporting events, volunteers, or customer-facing work (preferred)

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision

• 401(k)

• Time off:

• • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)

  • 12 paid sick days per year

  • 11 paid holidays

• Paid Parental Leave

• Mileage & Cell Phone Reimbursement (when applicable)

• Tuition reimbursement and licensure supervision

• Growth & development through continuous training

• Clinical and administrative advancement opportunities

*Benefits are excluded for variable status employees.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.