Customer Data Manager Jobs (NOW HIRING)

Overview POSITION TITLE (Oracle title) DATA MANAGER WORKING TITLE Data Manager-Project Enlightenment SCHOOL/DEPARTMENT Project Enlightenment LOCATION 501 S. Boylan Ave., Raleigh, NC PAY GRADE Noncertified Grade 22 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is available for a Hybrid Telework workweek POSITION PURPOSE: Performs a variety of technical, administrative and computer support functions including maintaining all data and records that pertain to the teacher and parent training provided at Project Enlightenment. Also performs a variety of clerical and secretarial duties including customer service functions for Project Enlightenment

MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps; Excellent customer service and organizational skills; Critical thinking and problem-solving skills; Ability to integrate data from multiple sources; Ability to be detail oriented and work with a high degree of accuracy and handle multiple tasks. Ability to work efficiently and independently in collaboration with others; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to establish and maintain effective working relationships with school system staff, staff members of external funding agencies, and the community. EDUCATION, TRAINING, AND EXPERIENCE High school diploma or equivalent; Three years of experience in data entry using Excel or Access.

CERTIFICATION AND LICENSE REQUIREMENTS None PREFERRED QUALIFICATIONS: Associates diploma from an accredited college or university; Familiarity with early childhood programs in Wake County. ESSENTIAL DUTIES AND RESPONSIBILITIES: Enters student information into PowerSchool and Infinite Campus for Project Enlightenment's preschool classrooms and children accessing Project Enlightenment services. Maintains digital and physical student records for Project Enlightenment's preschool classrooms and children accessing Project Enlightenment services.

Processes records to and from schools. Helps to ensure information is accurate and entered in a timely manner. Assists with the preparation and submission of required reports.

Enters data into the Project Enlightenment Access Training Database including workshop information, participant registration, workshop attendance, and participant evaluation. Maintains and enters data from workshops into Wake County Public Schools System (WCPSS) site--Wake Learns for WCPSS staff. Provides customer support to workshop participants around issues related to registration and licensure/CEU credit.

Generates, from the database, forms for the workshop presenters including rosters, evaluation forms, licensure/CEU credit forms and others, as necessary. Creates folders for each workshop and monitors workshop participant attendance, evaluation, and codification of courses offered. Tracks on-line registration on a daily basis utilizing both the Project Enlightenment website and WakeLeams.

Provides customer support to childcare centers, preschools, and community agencies requesting training. Serves as a member of the Training Committee and attends meetings. Troubleshoots problems and generates new forms and reports, as needed.

Collates and reports on data collected from various Project Enlightenment data sources, including coordination of requests and necessary changes with WCPSS Technology staff and director. Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This job operates in a professional office environment and has a noise level of mostly low to moderate.

This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 6 /2025 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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