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Customer Data Manager Jobs in Massachusetts (NOW HIRING)

CareDx, Inc.

Customer Master Data Manager

Waltham, MA · On-site

Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...

CareDx, Inc.

Customer Master Data Manager

Waltham, MA · Remote

Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...

Cni

Data Manager

Natick, MA · On-site

Develops, implements, and maintains data management strategies, policies, standards, procedures, and best practices to support organizational and customer objectives. Oversees the collection ...

Polygon US

Systems & Data Manager

Andover, MA · On-site

$80 - $110K/hr

Own and manage enterprise data integration initiatives between ERP, CRM, project management, inventory management, and customer management systems to ensure data consistency and operational ...

Polygon US

Systems & Data Manager

North Andover, MA · On-site

$80 - $110K/hr

Own and manage enterprise data integration initiatives between ERP, CRM, project management, inventory management, and customer management systems to ensure data consistency and operational ...

Citizens

Martech Platform Data Lead

Westwood, MA · Hybrid

$140K - $183K/yr

Support platform data modernization across marketing automation, customer decisioning, CRM, and customer communications tools. * Partner with Risk, Legal, Compliance, and data governance teams to ...

Citizens Bank

Martech Platform Data Lead

Westwood, MA · On-site

$140K - $183K/yr

Support platform data modernization across marketing automation, customer decisioning, CRM, and customer communications tools. * Partner with Risk, Legal, Compliance, and data governance teams to ...

Citizens

Martech Platform Data Lead

Westwood, MA · Hybrid

$140K - $183K/yr

Support platform data modernization across marketing automation, customer decisioning, CRM, and customer communications tools. * Partner with Risk, Legal, Compliance, and data governance teams to ...

Citizens

Martech Platform Data Lead

Westwood, MA · On-site +1

$140K - $183K/yr

Support platform data modernization across marketing automation, customer decisioning, CRM, and customer communications tools. * Partner with Risk, Legal, Compliance, and data governance teams to ...

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All JobsCustomer Data JobsCustomer Data Manager JobsCustomer Data Manager Jobs in Massachusetts

Customer Data Manager information

See Massachusetts salary details

$33.9K

$106.1K

$187.8K

How much do customer data manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer data manager in Massachusetts is $106,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $137,100.00 per year, depending on experience, location, and employer.

What does a customer data manager do?

A Customer Data Manager is responsible for collecting, organizing, and maintaining customer data to ensure its accuracy, security, and relevance. They analyze customer information to support business decisions and enhance customer relationships. Their duties often include overseeing data entry processes, implementing data management systems, ensuring compliance with data protection regulations, and collaborating with other departments to maximize the value of customer data.

How does a customer data manager typically collaborate with marketing and IT teams to optimize data-driven strategies?

Customer Data Managers often serve as a bridge between marketing and IT departments, ensuring that customer data is both accessible and actionable. They collaborate with marketing to identify key data points that drive campaign success and work with IT to maintain secure, efficient data systems. Regular communication and joint meetings are common, as these teams rely on the Customer Data Manager's expertise to translate business needs into technical requirements and ensure data integrity across platforms. This collaborative environment helps drive more effective, data-informed decision-making throughout the organization.

What are the key skills and qualifications needed to thrive as a customer data manager, and why are they important?

To thrive as a Customer Data Manager, you need expertise in data management, analytics, and database systems, often supported by a degree in information systems, statistics, or a related field. Familiarity with CRM platforms (such as Salesforce), data visualization tools, and data privacy regulations is typically required. Strong attention to detail, problem-solving skills, and effective communication help you collaborate with teams and ensure data accuracy. These skills are crucial for maintaining high-quality customer data, enabling actionable insights, and supporting business growth while ensuring compliance.

What is customer data management?

Customer data management involves collecting, organizing, and maintaining customer information to support marketing, sales, and service efforts. A Customer Data Manager oversees data accuracy, privacy compliance, and the use of tools like CRM systems to ensure data is reliable and accessible for business decision-making.
Customer Data Manager jobs near you
Infographic showing various Customer Data Manager job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $106,094 per year, or $51 per hour.

Customer Master Data Manager

Waltham, MA • On-site

CareDx, Inc.
Biotechnology Research and Development • 501 - 1,000 employees
Learn more about CareDx, Inc.external

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions. NavDx®, our blood-based DNA test, helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management throughout the care journey. Our team is committed to expanding access to actionable insights that support more informed cancer care.
This is a full-time position, Monday through Friday, with occasional overtime as needed. Candidates within commuting distance of a CareDx office may be asked to come to the office on a regular basis; remote candidates will work and collaborate from home.
Responsibilities
  • Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle, market access, digital health, and operational stakeholders. Implement and manage required MDM tools, such as clearMDM, and the data sources needed to support an accurate, trusted customer master.
  • Single Source of Truth - Develop and maintain trusted "golden records" for customer entities such as patients, providers, healthcare organizations, payer entities, and related commercial accounts.
  • Salesforce.com Stewardship - Serve as a key business owner and data steward for customer data within Salesforce.com, supporting account hierarchy design, customer onboarding, deduplication, data change requests, and downstream commercial processes.
  • Identity Resolution - Use matching logic, data stewardship workflows, and business rules to identify, resolve, and prevent duplicate, incomplete, or conflicting customer records across CRM, billing, laboratory, and data warehouse environments.
  • Initial Data Clean-up - Lead the initial clean-up and normalization of customer master data, including duplicate resolution, source reconciliation, standardization, enrichment, and remediation of high-impact data quality issues before ongoing governance processes are operationalized.
  • HIPAA Compliance & Privacy - Ensure master data handling, access, encryption, auditability, and data-sharing processes align with HIPAA and internal privacy and information security policies for PHI/PII.
  • Data Governance - Define and operationalize data ownership models, data standards, decision rights, approval workflows, data quality metrics, data cataloging practices, and routines for governance forums that sustain data hygiene across the enterprise.
  • System Integration - Partner with Commercial Operations, IT, Analytics, Revenue Cycle, Market Access, and vendor teams to manage integrations and data flows between Salesforce.com, MDM platforms, data warehouses, reporting tools, and downstream operational systems.
  • Data Quality Management - Lead initial customer data clean-up, address standardization, identity verification, completeness checks, routine audits, remediation efforts, and continuous improvement initiatives to improve customer data accuracy, usability, and ongoing data hygiene.
  • Process Documentation & Training - Document standard operating procedures, stewardship playbooks, escalation paths, and training materials to support consistent, compliant customer data management across teams.
  • Cross-Functional Partnership - Translate business requirements into data management solutions and communicate clearly with business stakeholders, data stewards, technology partners, compliance teams, and leadership.

Qualifications
  • Education - Bachelor's degree in Business, Information Systems, Data Management, Healthcare Administration, Life Sciences, or a related field; equivalent experience may be considered.
  • Experience - 5+ years of experience in customer master data management, data governance, data stewardship, commercial operations, CRM data management, or related data operations roles, with direct healthcare or life sciences experience.
  • Salesforce.com - Hands-on experience managing customer, account, provider, or patient-related data in Salesforce.com is required.
  • Healthcare Data & PHI - Experience working with sensitive patient data, provider data, payer data, PHI, and/or PII in a regulated healthcare environment is required.
  • Regulatory Knowledge - Strong working knowledge of HIPAA, HITECH, privacy principles, access controls, audit expectations, and compliant handling of sensitive healthcare data.
  • MDM & Governance - Experience with MDM platforms or customer mastering capabilities such as Informatica, Profisee, Verato, Reltio, or similar tools; experience establishing data governance frameworks, data stewardship processes, and data quality metrics.
  • Systems & Data Skills - Familiarity with SQL, data warehouses or cloud data platforms such as Snowflake, data cataloging tools such as Collibra, and reporting or analytics tools.
  • Commercial Operations - Understanding of provider, account, territory, patient, payer, and healthcare organization data and how it supports commercial execution, reporting, market access, billing, and customer engagement.
  • Analytical Ability - Strong analytical, root-cause problem solving, and process improvement skills with high attention to detail.
  • Communication- Excellent written and verbal communication skills, with the ability to align technical and business stakeholders and create clarity in ambiguous situations.

Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
  • Competitive base salary and incentive compensation
  • Health and welfare benefits, including a gym reimbursement program
  • 401(k) savings plan match
  • Employee Stock Purchase Plan
  • Pre-tax commuter benefits
  • And more!
  • Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
The U.S. EEO posters are available here.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
This is the anticipated base salary range for candidates who will work in Waltham, MA. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
United States
$132,000-$165,000 USD

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