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Customer Concierge Jobs (NOW HIRING)

The Lash Lounge

Customer Concierge Lead

Sacramento, CA · On-site

$16.50 - $21.25/hr

We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships ...

The Lash Lounge

Customer Concierge Lead

Roseville, CA · On-site

$18/hr

We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships ...

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How much do customer concierge jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer concierge?

A Customer Concierge is a professional who assists clients by providing personalized support, information, and services tailored to their needs. They often act as a liaison between customers and the company, ensuring a seamless and satisfactory experience. Customer Concierges may handle inquiries, resolve issues, coordinate special requests, and offer recommendations, all while maintaining high standards of customer service. Their role is prevalent in industries like hospitality, retail, and luxury services, where exceptional customer care is crucial.

What are the key skills and qualifications needed to thrive as a customer concierge?

To thrive as a Customer Concierge, you need excellent customer service skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and adaptability help you connect with customers and handle diverse situations effectively. These skills are crucial for creating positive customer experiences, fostering loyalty, and efficiently resolving client concerns.

How does a customer concierge typically collaborate with other departments to resolve client issues?

Customer Concierges often serve as a bridge between clients and various internal teams, such as sales, technical support, and billing. When a client raises a complex issue, the Concierge gathers details and works closely with the appropriate department to find a solution, ensuring timely and accurate communication throughout the process. This role requires strong interpersonal skills, as you'll need to clearly relay customer concerns and follow up until the issue is fully resolved, maintaining a high standard of service and client satisfaction.

What is the difference between Customer Concierge vs Customer Service Representative?

AspectCustomer ConciergeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer hospitality or customer service certificationsHigh school diploma; often on-the-job training
Work EnvironmentLuxury hotels, resorts, high-end retail, concierge desksCall centers, retail stores, corporate offices
Employer & Industry UsageHospitality, luxury services, retailVarious industries including retail, telecom, banking
Common Search & Comparison IntentUnderstanding roles in luxury or personalized servicesGeneral customer support roles

The main difference between a Customer Concierge and a Customer Service Representative lies in their work environment and focus. Customer Concierges typically work in luxury settings, providing personalized services, while Customer Service Representatives handle broader customer support across various industries. Both roles require strong communication skills, but the Concierge role emphasizes high-end service and personalized attention.

Do customer concierges make good money?

Customer concierge positions typically offer hourly wages or salaries that vary by industry and location, with median pay around $12 to $20 per hour. Experienced concierges or those working in luxury or high-end settings can earn higher wages, and some roles include tips or bonuses that increase overall compensation.

How do I get hired as a customer concierge?

To get hired as a customer concierge, candidates typically need strong communication and customer service skills, often demonstrated through previous experience or relevant certifications. Employers may also require familiarity with reservation systems, CRM tools, or specific industry knowledge, and some roles may require flexible scheduling or multilingual abilities.

What cities are hiring for Customer Concierge jobs?

Cities with the most Customer Concierge job openings:

What are popular job titles related to Customer Concierge jobs?

For Customer Concierge jobs, the most frequently searched job titles are:

Customer Concierge jobs near you
Infographic showing various Customer Concierge job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Customer Concierge Lead

Sacramento, CA • On-site

The Lash Lounge
Individual, Family and Community Social Assistance • 11 - 50 employees
Learn more about The Lash Loungeexternal

$16.50 - $21.25/hr

Full-time

Re-posted yesterday

Key responsibilities

  • Greet visitors and provide an excellent customer experience

  • Increase membership sales and retail sales

  • Book appointments in person or by phone

Job description

WHO WE ARE:
The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extensions, Perming, Permanent Makeup and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes. Our two salons in the area are owned locally and have already established a name for providing the highest quality of services in the area. We take a lot of pride in our team and the value we provide to our clients.
WHO WE ARE LOOKING FOR:We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!
RESPONSIBILITIES:
  • Increase membership sales and retail sales
  • Greet visitors and provide an excellent customer experience
  • Book appointments in person or by phone
  • Social Media account maintenance and updates
  • Contribute to group operations, such as inventory maintenance
  • Maintain a clean and inviting environment

REQUIRED SKILLS:
  • 1+ years customer service or retail sales experience
  • Strong attention to detail
  • Ability to multitask in a fast-paced environment
  • Ability to work some weekends and some evenings
  • Experience with MindBody Software is a plus!

WHY JOIN OUR TEAM?
  • Industry-leading compensation - Hourly wage + Sales Commission
  • Extensive training and support
  • Excellent growth opportunities
  • Free Eyelash Extensions and generous discounts on retail
  • A team that cares for and supports, one another

OUR MISSION:
We are proud to have created a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. We have P.A.S.S.I.O.N. It's what we offer to every guest we help look and feel beautiful, and it's how we exemplify ourselves as a community built on love, loyalty, and confidence.
COVID Related Precautions:
Considering the pandemic, The Lash Lounge has additionally tighened our sanitation protocol with additional clean-up procedures between guests, end of the day fogging, and require masks, touchless greetings, temperature checks, remote check-in, amongst other key requirements. This is to help keep our Staff and community safe.
The Lash Lounge Sacramento - DOCO | 405 K St. Ste. #265, Sacramento, CA 95814 | Ph: 916-620-9100
The Lash Lounge Roseville - Nugget Plaza | 731 Pleasant Grove Blvd.., Suite #170, Roseville, CA 95678 | Ph: 916-620-9200
www.thelashlounge.com
WHAT WE DO:
The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
WHY JOIN OUR TEAM:
We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you'll get both intensive theory-based and hands-on education to further your professional careers.
Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

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