Quadient Product Owner
Newark, NJ · On-site
The role involves defining product vision, managing product backlogs, collaborating with stakeholders, and leading Agile teams to deliver customer communication solutions. Responsibilities : • ...
Quadient Product Owner
Newark, NJ · On-site
The role involves defining product vision, managing product backlogs, collaborating with stakeholders, and leading Agile teams to deliver customer communication solutions. Responsibilities : • ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129K - $173K/yr
About the team Worldpay, LLC seeks Principal Platform Engineer- Customer Communication ... Manage and optimize relational and NoSQL databases, including Oracle, PostgreSQL, Cassandra, and ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129K - $173K/yr
About the team Worldpay, LLC seeks Principal Platform Engineer- Customer Communication ... Manage and optimize relational and NoSQL databases, including Oracle, PostgreSQL, Cassandra, and ...
Analyst Customer Recovery Communications
Long Island City, NY · On-site
$87K - $114K/yr
Manage and continuously improve customer recovery communication templates across multiple channels, ensuring messaging remains accurate, customer-friendly, operationally aligned, and brand consistent.
Analyst Customer Recovery Communications
Long Island City, NY · On-site
$87K - $114K/yr
Manage and continuously improve customer recovery communication templates across multiple channels, ensuring messaging remains accurate, customer-friendly, operationally aligned, and brand consistent.
Customer Communications Management Lead
$130K - $150K/yr
Customer Communications Management Lead Location: Atlanta, GA Job type: Full time Salary Range: $130,000-$150,000 a year Must Have Technical/Functional Skill 10-12 years of IT experience with strong ...
Customer Communications Management Lead
$130K - $150K/yr
Customer Communications Management Lead Location: Atlanta, GA Job type: Full time Salary Range: $130,000-$150,000 a year Must Have Technical/Functional Skill 10-12 years of IT experience with strong ...
Account Manager (w/ aerospace/ defense exp.)
Brea, CA · On-site
$75K - $100K/yr
... to-day customer communication management, ensuring that all routine activities, requests, and communications are handled with accuracy, urgency, and professionalism. Gain/establish a working ...
Account Manager (w/ aerospace/ defense exp.)
Brea, CA · On-site
$75K - $100K/yr
... to-day customer communication management, ensuring that all routine activities, requests, and communications are handled with accuracy, urgency, and professionalism. Gain/establish a working ...
Support proactive communication efforts that improve awareness, engagement, and customer ... Experience with website content management systems, email communication platforms, and digital ...
Support proactive communication efforts that improve awareness, engagement, and customer ... Experience with website content management systems, email communication platforms, and digital ...
Variable Data Programmer
Wheeling, IL · On-site
$80K - $100K/yr
In this role, you will design, develop, and implement complex variable data and customer communication management (CCM) applications for high-impact direct marketing campaigns. The ideal candidate is ...
Variable Data Programmer
Wheeling, IL · On-site
$80K - $100K/yr
In this role, you will design, develop, and implement complex variable data and customer communication management (CCM) applications for high-impact direct marketing campaigns. The ideal candidate is ...
Customer Communications Management (CCM)Principal Consultant
$19.75 - $24.50/hr
Preferred At least 11 years of IT experience in Customer Communications Management (CCM) Domain ... Communication skills Project, talent management and thought leadership Experience and desire to ...
Customer Communications Management (CCM)Principal Consultant
$19.75 - $24.50/hr
Preferred At least 11 years of IT experience in Customer Communications Management (CCM) Domain ... Communication skills Project, talent management and thought leadership Experience and desire to ...
Service Communication Specialist
Harrisonburg, VA · On-site
$40K - $60K/yr
... CRM systems daily to document customer communication and appointment activity Help maintain efficient service appointment flow and shop capacity Communicate effectively with Service Advisors and ...
Service Communication Specialist
Harrisonburg, VA · On-site
$40K - $60K/yr
... CRM systems daily to document customer communication and appointment activity Help maintain efficient service appointment flow and shop capacity Communicate effectively with Service Advisors and ...
Customer Service Representative
Disputanta, VA · On-site
$15.75 - $21.50/hr
Manage all customer communication regarding orders, shipments, and inventory * Communicate any delays from confirmed dates * Establish and build customer relationships to maintain high levels of ...
Customer Service Representative
Disputanta, VA · On-site
$15.75 - $21.50/hr
Manage all customer communication regarding orders, shipments, and inventory * Communicate any delays from confirmed dates * Establish and build customer relationships to maintain high levels of ...
Helping the customers and businesses we serve to make better and smarter financial decisions and ... communication management skills - Excellent verbal and written communication skills - Strong ...
Helping the customers and businesses we serve to make better and smarter financial decisions and ... communication management skills - Excellent verbal and written communication skills - Strong ...
... Customer Communication Management) sectors. This role is centered on recognizing opportunities, engaging with potential clients, and assisting us in expanding our reach. Requirements Roles and ...
... Customer Communication Management) sectors. This role is centered on recognizing opportunities, engaging with potential clients, and assisting us in expanding our reach. Requirements Roles and ...
Manager, Product Owner - Communications
Charlotte, NC · On-site +1
At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service ... Project management * Effective written and verbal communication skills * Abilities: * Understanding ...
Manager, Product Owner - Communications
Charlotte, NC · On-site +1
At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service ... Project management * Effective written and verbal communication skills * Abilities: * Understanding ...
... customer care, volunteer management, adoption and rescue coordination and outreach initiatives. Reporting directly to the department's director, the individual is responsible for creating and ...
... customer care, volunteer management, adoption and rescue coordination and outreach initiatives. Reporting directly to the department's director, the individual is responsible for creating and ...
Entry Level Communications Agent
$20.50 - $26.35/hr
... customer inquiries and issues efficiently and courteously. * Maintain detailed and organized records of interactions in the communication management system. * Collaborate with team members to ensure ...
Quick apply
Entry Level Communications Agent
$20.50 - $26.35/hr
... customer inquiries and issues efficiently and courteously. * Maintain detailed and organized records of interactions in the communication management system. * Collaborate with team members to ensure ...
Senior Health Communications Manager
Silver Spring, MD · On-site
$105K - $130K/yr
Develops strong relationships with clients and colleagues by leading with a customer-focused ... Minimum 6-8 years of experience, with 4+ years of progressive communication management experience.
Senior Health Communications Manager
Silver Spring, MD · On-site
$105K - $130K/yr
Develops strong relationships with clients and colleagues by leading with a customer-focused ... Minimum 6-8 years of experience, with 4+ years of progressive communication management experience.
Weekend Operations Lead
Chicago, IL · On-site
$50K - $60K/yr
At Edge Logistics, we deliver transportation management solutions through operational excellence, proactive communication, and customer-focused execution. Our success is built on responsiveness ...
Quick apply
Weekend Operations Lead
Chicago, IL · On-site
$50K - $60K/yr
At Edge Logistics, we deliver transportation management solutions through operational excellence, proactive communication, and customer-focused execution. Our success is built on responsiveness ...
Weekend Operations Lead
$50K - $60K/yr
At Edge Logistics, we deliver transportation management solutions through operational excellence, proactive communication, and customer-focused execution. Our success is built on responsiveness ...
Quick apply
Weekend Operations Lead
$50K - $60K/yr
At Edge Logistics, we deliver transportation management solutions through operational excellence, proactive communication, and customer-focused execution. Our success is built on responsiveness ...
Weekend Operations Lead
$50K - $60K/yr
At Edge Logistics, we deliver transportation management solutions through operational excellence, proactive communication, and customer-focused execution. Our success is built on responsiveness ...
Quick apply
Weekend Operations Lead
$50K - $60K/yr
At Edge Logistics, we deliver transportation management solutions through operational excellence, proactive communication, and customer-focused execution. Our success is built on responsiveness ...
Customer Success Manager
Minneapolis, MN · Hybrid
$70K - $75K/yr
... Aspire -- Customer management and service platform • CallRail -- Call tracking and communication system • Internal communication with the operations team A company computer and necessary ...
Quick apply
Customer Success Manager
Minneapolis, MN · Hybrid
$70K - $75K/yr
... Aspire -- Customer management and service platform • CallRail -- Call tracking and communication system • Internal communication with the operations team A company computer and necessary ...
Customer Communication Management information
See salary details
$33K - $42.8K
22% of jobs
$44.6K is the 25th percentile. Wages below this are outliers.
$42.8K - $52.5K
18% of jobs
$52.5K - $62.3K
6% of jobs
The median wage is $69.2K / yr.
$62.3K - $72.1K
5% of jobs
$72.1K - $81.9K
11% of jobs
$81.9K - $91.6K
3% of jobs
$101.1K is the 75th percentile. Wages above this are outliers.
$91.6K - $101.4K
10% of jobs
$101.4K - $111.2K
19% of jobs
$111.2K - $121K
4% of jobs
$121K - $130.7K
0% of jobs
$130.7K - $140.5K
1% of jobs
$33K
$75.9K
$140.5K
How much do customer communication management jobs pay per year?
As of Jun 9, 2026, the average yearly pay for customer communication management in the United States is $75,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $102,500.00 per year, depending on experience, location, and employer.
What is Customer Communication Management?
Customer Communication Management (CCM) refers to the strategies, processes, and technologies that organizations use to create, deliver, store, and manage communications with their customers. This includes emails, invoices, statements, notifications, and marketing materials sent across various channels like print, email, SMS, and online portals. CCM aims to enhance the customer experience by ensuring communications are personalized, timely, and consistent. It often involves using specialized software to automate and streamline the communication process, improve compliance, and support customer engagement.
What are some common challenges faced in a Customer Communication Management (CCM) role, and how can I prepare for them?
Professionals in Customer Communication Management often encounter the challenge of coordinating messages across multiple channels while ensuring consistency, compliance, and personalization. Balancing the needs of various internal stakeholders, such as marketing, legal, and IT teams, can be complex. Staying up to date with digital communication trends and evolving customer expectations is also crucial. Preparing by developing strong project management, collaboration, and technical skills will help you navigate these challenges effectively and ensure seamless communication with customers.
What are the key skills and qualifications needed to thrive as a Customer Communication Management professional, and why are they important?
To thrive in Customer Communication Management, you need expertise in customer relationship management, content creation, and a solid understanding of communication strategies, often supported by a degree in marketing, communications, or a related field. Familiarity with CCM software platforms (such as OpenText Exstream or Quadient Inspire) and CRM systems, along with certifications in customer experience or digital communication, are typically required. Excellent interpersonal skills, problem-solving ability, and attention to detail help you tailor communications and build lasting customer relationships. These skills are vital for creating effective, consistent messaging that enhances customer satisfaction and drives business success.
What is the difference between Customer Communication Management vs Customer Service Representative?
| Aspect | Customer Communication Management | Customer Service Representative |
|---|---|---|
| Primary Role | Designing, implementing, and managing communication strategies and channels for customer engagement | Handling customer inquiries, resolving issues, and providing support |
| Skills & Certifications | Communication skills, CRM software proficiency, project management | Communication skills, problem-solving, product knowledge |
| Work Environment | Office-based, marketing, or communication departments | Call centers, retail, or service centers |
| Industry Usage | Marketing, finance, healthcare, and other sectors focusing on customer engagement | Retail, telecom, hospitality, and service industries |
Customer Communication Management focuses on creating and executing communication strategies to enhance customer engagement, while Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities.
More about Customer Communication Management jobs
What cities are hiring for Customer Communication Management jobs? Cities with the most Customer Communication Management job openings:
What job categories do people searching Customer Communication Management jobs look for? The top searched job categories for Customer Communication Management jobs are:
Job description
Job Summary:
Alpha Consulting Corp. is seeking an experienced Quadient Product Owner with extensive expertise in the insurance domain, specifically Life Insurance and Annuities. The role involves defining product vision, managing product backlogs, collaborating with stakeholders, and leading Agile teams to deliver customer communication solutions.
Responsibilities:
• Defining product vision
• Managing and prioritizing product backlogs
• Collaborating with business and technical stakeholders
• Leading Agile teams
• Ensuring the successful delivery of customer communication solutions
Qualifications:
Required:
• 15+ years of experience in the insurance domain, specifically Life Insurance and Annuities
• Strong expertise in customer communication management (CCM) platforms such as Quadient Inspire and/or OpenText Exstream
• Hands-on experience in Agile product ownership
• Defining product vision
• Managing and prioritizing product backlogs
• Collaborating with business and technical stakeholders
• Leading Agile teams
• Ensuring the successful delivery of customer communication solutions
• Strong leadership skills
• Stakeholder management skills
• Communication skills
• Quadient Inspire
• Customer Communication Management (CCM)
• OpenText Exstream
• Product Ownership
• Agile/Scrum
• Jira
• Life Insurance & Annuities
• Product Backlog Management
• Requirements Gathering
• Team Leadership
• SDLC
• 15+ years of IT/Product Management experience
• 5+ years of hands-on experience with Quadient Inspire or similar CCM platforms
Preferred:
• Insurance domain experience (Life Insurance & Annuities)
Company:
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994. Founded in 1994, the company is headquartered in East Brunswick, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Alpha Consulting Corp. is seeking an experienced Quadient Product Owner with extensive expertise in the insurance domain, specifically Life Insurance and Annuities. The role involves defining product vision, managing product backlogs, collaborating with stakeholders, and leading Agile teams to deliver customer communication solutions.
Responsibilities:
• Defining product vision
• Managing and prioritizing product backlogs
• Collaborating with business and technical stakeholders
• Leading Agile teams
• Ensuring the successful delivery of customer communication solutions
Qualifications:
Required:
• 15+ years of experience in the insurance domain, specifically Life Insurance and Annuities
• Strong expertise in customer communication management (CCM) platforms such as Quadient Inspire and/or OpenText Exstream
• Hands-on experience in Agile product ownership
• Defining product vision
• Managing and prioritizing product backlogs
• Collaborating with business and technical stakeholders
• Leading Agile teams
• Ensuring the successful delivery of customer communication solutions
• Strong leadership skills
• Stakeholder management skills
• Communication skills
• Quadient Inspire
• Customer Communication Management (CCM)
• OpenText Exstream
• Product Ownership
• Agile/Scrum
• Jira
• Life Insurance & Annuities
• Product Backlog Management
• Requirements Gathering
• Team Leadership
• SDLC
• 15+ years of IT/Product Management experience
• 5+ years of hands-on experience with Quadient Inspire or similar CCM platforms
Preferred:
• Insurance domain experience (Life Insurance & Annuities)
Company:
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994. Founded in 1994, the company is headquartered in East Brunswick, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Alpha Consulting
Sourced by ZipRecruiter
Alpha Consulting is headquartered in East Brunswick, NJ, US and operates in the consulting sector. As a high-visibility consultant in the IT and pharmaceutical services industry, they deliver comprehensive project, process, and applications management solutions to businesses across these sectors. Empowering their clients to achieve their objectives through innovative and cost-effective strategies is the core belief of Alpha. Their mission is to offer experienced consulting and IT services that help clients attain their business objectives by seamlessly bridging the gap between business goals and technology implementation.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
East Brunswick, NJ, US
Year founded
1994