ZipRecruiter

Log In

1

Customer Communication Management Jobs in Chicago, IL

Arrow Workforce Solutions

Be Seen First

Customer Service Representative

Elk Grove Village, IL · On-site

$20 - $21.50/hr

Manage schedules and update dispatch information as needed * Respond professionally to incoming calls and emails * Communicate effectively with drivers, customers, and internal teams * Maintain ...

New

Arrow Workforce Solutions

Be Seen First

Customer Service Representative

Elk Grove Village, IL · On-site

$20 - $21.50/hr

Manage schedules and update dispatch information as needed * Respond professionally to incoming calls and emails * Communicate effectively with drivers, customers, and internal teams * Maintain ...

New

Arrow Workforce Solutions

Be Seen First

Customer Service Representative

Elk Grove Village, IL · On-site

$20 - $21.50/hr

Manage schedules and update dispatch information as needed * Respond professionally to incoming calls and emails * Communicate effectively with drivers, customers, and internal teams * Maintain ...

New

HR Manager

Be Seen First

Marketing Communications Manager

Bartlett, IL · On-site

$60K - $75K/yr

As we grow, marketing and communication are becoming an increasingly important part of how we ... Comfortable using Canva, CRM systems, social media platforms, and other marketing tools, with an ...

New

next page

Showing results 1-20

All JobsCustomer Communication Management JobsCustomer Communication Management Jobs in Chicago, IL

Customer Communication Management information

See Chicago, IL salary details

$34K

$78.2K

$144.7K

How much do customer communication management jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer communication management in Chicago, IL is $78,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $105,600.00 per year, depending on experience, location, and employer.

What is customer communication management?

Customer Communication Management (CCM) refers to the strategies, processes, and technologies that organizations use to create, deliver, store, and manage communications with their customers. This includes emails, invoices, statements, notifications, and marketing materials sent across various channels like print, email, SMS, and online portals. CCM aims to enhance the customer experience by ensuring communications are personalized, timely, and consistent. It often involves using specialized software to automate and streamline the communication process, improve compliance, and support customer engagement.

What are the key skills and qualifications needed to thrive as a customer communication management professional?

To thrive in Customer Communication Management, you need expertise in customer relationship management, content creation, and a solid understanding of communication strategies, often supported by a degree in marketing, communications, or a related field. Familiarity with CCM software platforms (such as OpenText Exstream or Quadient Inspire) and CRM systems, along with certifications in customer experience or digital communication, are typically required. Excellent interpersonal skills, problem-solving ability, and attention to detail help you tailor communications and build lasting customer relationships. These skills are vital for creating effective, consistent messaging that enhances customer satisfaction and drives business success.

What are some common challenges faced in a customer communication management role, and how can I prepare for them?

Professionals in Customer Communication Management often encounter the challenge of coordinating messages across multiple channels while ensuring consistency, compliance, and personalization. Balancing the needs of various internal stakeholders, such as marketing, legal, and IT teams, can be complex. Staying up to date with digital communication trends and evolving customer expectations is also crucial. Preparing by developing strong project management, collaboration, and technical skills will help you navigate these challenges effectively and ensure seamless communication with customers.

What is the difference between Customer Communication Management vs Customer Service Representative?

AspectCustomer Communication ManagementCustomer Service Representative
Primary RoleDesigning, implementing, and managing communication strategies and channels for customer engagementHandling customer inquiries, resolving issues, and providing support
Skills & CertificationsCommunication skills, CRM software proficiency, project managementCommunication skills, problem-solving, product knowledge
Work EnvironmentOffice-based, marketing, or communication departmentsCall centers, retail, or service centers
Industry UsageMarketing, finance, healthcare, and other sectors focusing on customer engagementRetail, telecom, hospitality, and service industries

Customer Communication Management focuses on creating and executing communication strategies to enhance customer engagement, while Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities.

What are popular job titles related to Customer Communication Management jobs in Chicago, IL?

For Customer Communication Management jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Communication Management jobs in Chicago, IL look for?

The top searched job categories for Customer Communication Management jobs in Chicago, IL are:

Customer Communication Management jobs near you
Infographic showing various Customer Communication Management job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $78,206 per year, or $37.6 per hour.

Customer Care Agent

The Dufresne Spencer Group, LLC

Romeoville, IL • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Compensation:
  • Hourly base pay is $16.50- $16.50.

In addition to the base hourly rate, hourly shift differential pay is:
  • $0.40 for working a 10 a.m. - 7 p.m. shift
  • $1.00 for working a weekend shift
  • $1.00 for bilingual associates.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts and 401(k) to eligible Team Members. Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Apply