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Customer Care Assistant Jobs in Racine, WI (NOW HIRING)

Pleasant Prairie Logistics LLC

Be Seen First

Customer Care Representative

Pleasant Prairie, WI · On-site

$40K - $52K/yr

Job Summary: The Customer Care Representative will interact with the company's customers by ... · Assist in contacting repair facilities to get breakdown updates on all units. · Create ...

Crown Equipment

Service Customer Care Rep

New Berlin, WI · On-site

$15.75 - $21.25/hr

Service Customer Care Rep Location: New Berlin, WI, US, 53151 Crown Equipment Corporation, one of ... Maintain records and files * Assist other departments as needed Minimum Qualifications: * Less than ...

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All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Racine, WI

Customer Care Assistant information

See Racine, WI salary details

$11

$18

$26

How much do customer care assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer care assistant in Racine, WI is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Racine, WI?

The most popular types of Customer Care jobs in Racine, WI are:

What are popular job titles related to Customer Care Assistant jobs in Racine, WI?

For Customer Care Assistant jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Racine, WI look for?

The top searched job categories for Customer Care Assistant jobs in Racine, WI are:

What cities near Racine, WI are hiring for Customer Care Assistant jobs?

Cities near Racine, WI with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you

Customer Care Specialist

Tri City National Bank

Milwaukee, WI • On-site

$20 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Customer Care Specialist

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

We are seeking a friendly and customer-focused Customer Care Specialist to provide exceptional support to our customers through phone calls, emails, and our website.

Compensation: $20.00 - $28.00 per hour depending on experience.

Responsibilities
  • Respond to customer calls and emails, providing support for account access and website functionality.
  • Address and resolve customer inquiries, escalating issues as needed.
  • Log and track customer interactions, preparing reports for supervisory review.
  • Assist customers with online account enrollments and maintain accurate website rates.
  • Perform follow-ups for unresolved customer concerns.
  • Provide backup support for other departments and assist with special projects.
  • Handle reception calls and manage interoffice mail distribution.
  • Perform additional duties as assigned
Qualifications
  • High school diploma or equivalent required.
  • Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank.
  • Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.
  • Excellent customer service skills with a focus on empathy and problem-solving.
  • Strong verbal and written communication skills with a professional telephone demeanor.
  • Basic PC skills, including familiarity with Windows and MS Office.

Why Join Us:

  • Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
  • Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
  • Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
  • Celebration of Success: Join a team that values and celebrates individual and collective achievements.
  • Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
  • Great Employee Benefits that start on the 1st of the month after your hire date!
    • Part-Time:
      • 401(k) with company match
      • Up to 20 hours of paid vacation after 3 months (must work an average of 20+ hours per week in order to be eligible for paid vacation.)
    • Full-Time:
      • 401(k) with company match
      • Tuition reimbursement
      • Medical, dental, and vision coverage
      • Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

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