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Customer Care Manager Jobs in Racine, WI (NOW HIRING)

Pleasant Prairie Logistics LLC

Be Seen First

Customer Care Representative

Pleasant Prairie, WI · On-site

$40K - $52K/yr

Job Summary: The Customer Care Representative will interact with the company's customers by ... management Education and Experience: · High school diploma or equivalent. · Customer service ...

Associatedbank

Customer Care Represenative

Hales Corners, WI · On-site

$17 - $26.14/hr

As a Customer Care Representative, you'll be the friendly, knowledgeable voice our customers rely ... Responsible to report all customer complaints as prescribed and procedure violations to management ...

Posted today

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

The Customer Care role provides support to both internal and external customers via appropriate ... Proactively communicates with customers regarding all aspects of order management, including but ...

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

The Customer Care role provides support to both internal and external customers via appropriate ... Proactively communicates with customers regarding all aspects of order management, including but ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Racine, WI

Customer Care Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer care manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer care manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Racine, WI?

The most popular types of Customer Care jobs in Racine, WI are:

What job categories do people searching Customer Care Manager jobs in Racine, WI look for?

The top searched job categories for Customer Care Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Customer Care Manager jobs?

Cities near Racine, WI with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Racine, WI as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, 2% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.

Customer Care Manager - On Site

Overture Promotions, Inc

Waukegan, IL • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Position: Customer Care Manager
Reporting to: Program Success Manager
Dept: Operations
FSLA Status: Exempt
Compensation: $70,000-$90,000
Job overview:
The Customer Care Manager is responsible for the overall leadership, management, and performance of the Customer Care Department. This role ensures exceptional customer service, operational efficiency, employee development, and continuous process improvement. The Customer Care Manager will work closely with Sales, Operations, Production, Purchasing, Accounting, and Leadership teams to ensure a best-in-class customer experience while supporting company goals and growth initiatives. This role is On-site at our headquarters in Waukegan, IL Monday - Friday.
Duties & Responsibilities
  • Provide leadership, direction, coaching, and support to the Customer Care Supervisor and Customer Care team
  • Establish departmental goals, service standards, performance expectations, and key performance indicators (KPIs)
  • Oversee the day-to-day operations of the Customer Care Department to ensure timely and accurate customer support
  • Monitor department workload, staffing levels, resource allocation, and overall team productivity
  • Serve as the primary escalation point for complex customer concerns and ensure timely resolution
  • Partner with Sales, Operations, Production, Purchasing, Accounting, and Web Dev/IT to improve customer experience and operational efficiency
  • Oversee onboarding, training, development, and retention of Customer Care team members
  • Manage hiring activities including interviewing, selection, onboarding, and performance management
  • Conduct annual performance reviews and support ongoing coaching, career development, and succession planning
  • Develop, maintain, and enforce departmental policies, procedures, and standard operating procedures (SOPs)
  • Analyze department metrics and reporting to identify trends, risks, and opportunities for improvement
  • Lead process improvement initiatives focused on efficiency, scalability, customer satisfaction, and quality
  • Oversee department reporting, dashboards, and service level metrics
  • Assist with onboarding high-level webstores and strategic customer initiatives
  • Ensure departmental training materials, documentation, and resources remain current and accurate
  • Conduct regular meetings with the Customer Care Supervisor and provide support on team-related issues
  • Setup and manage HubSpot Help Desk general settings and ticket routing
  • Ad Hoc and recurring HubSpot reporting requests
  • Partner with Leadership on strategic initiatives, organizational changes, and continuous improvement efforts
  • Manage departmental budgets and resource planning as assigned
  • Ensure compliance with company policies, procedures, and service standards
  • Perform other duties and special projects as assigned

Skills & Qualifications:
  • Strong leadership, coaching, and employee development skills
  • Customer Service experience with excellent phone and email etiquette
  • Excellent oral and written communication skills
  • Must have critical thinking ability and excellent attention to detail
  • Strong initiative, confidence, and decision-making skills
  • Strong problem-solving and conflict-resolution abilities
  • Ability to effectively prioritize multiple projects and competing deadlines
  • Ability to work calmly under pressure in a fast-paced environment
  • Strong organizational and analytical skills
  • Experience driving process improvements and operational efficiencies
  • Proficient in MS Office Suite and Adobe Acrobat; intermediate Excel experience preferred
  • NetSuite & HubSpot experience a plus

Education & Experience:
  • Bachelor's degree preferred or equivalent work experience
  • 5+ years of customer service, customer care, operations, or account management experience
  • 3+ years of leadership or management experience
  • Experience leading teams in a customer-focused environment required

Benefits:
  • Medical, dental, vision, life insurance, disability plans, and flexible spending accounts.
  • Pet insurance plus "bring your dog to work" days - because we love furry friends!
  • Enjoy partnerships with LifeTime Fitness, Bears Fit, Skechers, and Tickets at Work for fun and savings outside of the office.
  • Paid time off for vacation, sick leave, mental health, personal days, plus a yearly floating holiday.
  • You're eligible for 401(k) starting day one, with a company match after your first year.
  • Paid maternity and paternity leave, with benefits growing alongside your years of service.
  • Relaxed dress code - come as you are!
  • Employee referral bonuses for helping us grow the team.
  • Immerse yourself in our culture! From summer BBQs and Employee Resource Groups like Culture Crew and Green Team, to joining our Diversity & Inclusion Advisory Council, contributing to our employee vegetable garden, and enjoying potlucks, cook-offs, and fun contests - there's always something exciting happening.

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