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Customer Care Manager Jobs in Racine, WI (NOW HIRING)

Cordeck

Customer Care Representative

Kenosha, WI · On-site

$15.50 - $21/hr

Customer Care Representative - We offer a great company culture, competitive benefits, and an ... Time Management and good written, oral communication, and basic math skills Responsibilities:

Pleasant Prairie Logistics LLC

Be Seen First

Customer Care Representative

Pleasant Prairie, WI · On-site

$40K - $52K/yr

Job Summary: The Customer Care Representative will interact with the company's customers by ... management Education and Experience: · High school diploma or equivalent. · Customer service ...

Urgent

ABB

Customer Care Representative

New Berlin, WI · Hybrid

$15.75 - $21.25/hr

... Care Representative to provide technical, order, and payment-related assistance/support to the ... Knowledge of Salesforce CRM and SAP. * Previous electronics manufacturing experience. * Associate ...

Revere Electric Supply Co

Customer Care Rep. 1

Racine, WI · On-site

$15 - $20.50/hr

The Customer Care role provides support to both internal and external customers via appropriate ... Proactively communicates with customers regarding all aspects of order management, including but ...

Humana

Manager, Care Management

Waukegan, IL · Remote

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Waukegan, IL · Remote

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Waukegan, IL · Remote

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

ABB

Customer Support Analyst

New Berlin, WI · On-site

Customer Care Manager In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Racine, WI

Customer Care Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do customer care manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer care manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What is the role of a customer manager?

A Customer Care Manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They often manage a team, develop service policies, and use customer relationship management (CRM) tools to improve service quality.

What jobs pay 4000 a week without a degree?

Customer Care Managers typically do not earn $4,000 weekly without relevant experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require specialized skills, certifications, or significant experience.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to monitor interactions and improve service quality.
What are the most commonly searched types of Customer Care jobs in Racine, WI? The most popular types of Customer Care jobs in Racine, WI are:
What are popular job titles related to Customer Care Manager jobs in Racine, WI? For Customer Care Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Racine, WI look for? The top searched job categories for Customer Care Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Care Manager jobs? Cities near Racine, WI with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Racine, WI as of July 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,384 per year, or $26.1 per hour.

Sr. Customer Care Coordinator

Overture Promotions

Waukegan, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Job Title:                       Sr, Customer Care Coordinator
Reports To:                   Customer Care Manager
FLSA Status:                Non-exempt
Department:                  Customer Care
Compensation:              $21-$24 hourly
Job Overview
The Senior Customer Care Coordinator plays a critical role in leading and enhancing the customer service experience. This position involves managing complex customer inquiries and ensuring that customer interactions align with the company's standards for excellence. The Senior Customer Care Coordinator is also responsible for developing strategies to improve customer satisfaction, training team members, and providing insights to upper management. This role demands strong leadership skills, experience in customer service, and the ability to manage escalated issues effectively.
Essential Duties and Responsibilities
 
  • Manage Company webstores with live inventory and manage the order processing and customer service for those stores. 
  • Responsible for being primary contact for store inquiries through both Outlook, Wrike, and HubSpot  
  • Responsible for inbound calls for all customer service lines
  • Work closely with warehouse staff to ensure that all orders are processed and are shipped in a timely manner; with the ability and comfortability to problem solve if stock issues arise. 
  • Partner closely with Purchasing and Sales on inventory management 
  • Responsible for monitoring stock availability for orders through our order management system, NetSuite 
  • Communicate directly with clients and provide excellent customer service. 
  • Performs other duties as assigned including assisting the larger team with overflow customer service on larger customers by both phone and email as required. 
  • Ensure program specific training materials, documentation, and resources remain current and accurate

** Senior title comes with time, experience, and a review of work
Qualifications
 
  • Proven experience in a customer service role, with at least 3-5 years in a supervisory or senior position.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and conflict resolution abilities.
  • Proficiency in CRM software, data analysis, and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • High level of professionalism, patience, and attention to detail.
  • A bachelor’s degree in business, communications, or a related field is preferred.
Benefits: 
  • Complete insurance coverage – Medical, dental, vision, life insurance, flex spending accounts and disability plans with Company contributions
  • Pet insurance and bring your dog to work days
  • Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work
  • Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
  • 401(k) eligibility day one of employment, with a Company match after the first year of employment
  • Paid maternity and paternity leave based on years of service
  • Relaxed dress code
  • Overture family fun – Summer BBQs, volunteer ERGs, employee vegetable garden, contests, potlucks and cookoffs
  • Employee referral bonus

 

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