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Customer Benefits Advisor Jobs (NOW HIRING)

University of Miami

Patient Benefit Advisor - Doral

Doral, FL · On-site

$53K - $67K/yr

The Patient Benefits Advisor 2 ensures that patients have adequate insurance coverage for services ... Strong customer service skills * Strong written and verbal communication skills * Highly detail ...

New

Preferred Choice Financial Group, LLC

$57K - $72K/yr

The Preferred Choice Financial Group Employee Benefits Advisor works directly with business owners ... Continuing to service employer customers through ongoing consultation on topics regarding new ...

Gusto, Inc.

Benefits Advising (Renewals) Leader

Denver, CO · On-site

$92K - $113K/yr

You will lead a licensed benefits advisor organization by empowering and enabling your individual contributors to deliver a best in class customer experience effectively in a fast paced environment.

Preferred Choice Financial Group, LLC

$57K - $72K/yr

The Preferred Choice Financial Group Employee Benefits Advisor works directly with business owners ... Continuing to service employer customers through ongoing consultation on topics regarding new ...

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Customer Benefits Advisor information

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$11

$20

$33

How much do customer benefits advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer benefits advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Benefits Advisor vs Customer Service Representative?

AspectCustomer Benefits AdvisorCustomer Service Representative
Primary FocusExplaining and promoting benefits, advising customers on benefits optionsHandling general customer inquiries, resolving issues, providing support
Required CredentialsKnowledge of benefits programs, communication skillsBasic customer service skills, sometimes CRM software familiarity
Work EnvironmentOffice or call center, often in insurance or benefits industryCall centers, retail, or service industries
Employer UsageInsurance companies, benefits providers, HR departmentsVarious industries including retail, telecom, banking

While both roles involve customer interaction, the Customer Benefits Advisor specializes in explaining and promoting benefits programs, requiring specific knowledge of benefits options. The Customer Service Representative handles general inquiries and support, often with broader responsibilities. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer benefits advisor, and why are they important?

To thrive as a Customer Benefits Advisor, you need strong knowledge of benefits programs, customer service expertise, and typically a high school diploma or relevant experience. Familiarity with CRM software, call center systems, and documentation tools is often required. Outstanding communication, active listening, and problem-solving skills help you connect with clients and address their needs effectively. These abilities are crucial for providing accurate information, ensuring customer satisfaction, and maintaining compliance with regulations.

Is being a customer benefits advisor worth it?

A customer benefits advisor typically helps clients understand and maximize their benefit programs, requiring strong communication and problem-solving skills. The role often offers stable employment with opportunities for advancement and may include training on benefit systems and customer service tools.

What is a customer benefits advisor?

Customer Benefits Advisors are professionals who help clients understand, access, and maximize the benefits and services available to them, often through insurance, government programs, or employee benefits packages. They act as a knowledgeable resource, answering questions, explaining options, and assisting clients in making informed decisions about their benefits. Customer Benefits Advisors may also handle claims processing, provide support during enrollment periods, and resolve issues related to benefits coverage. Their goal is to ensure that customers receive the full value of their entitled benefits and have a positive experience throughout the process.

How does a customer benefits advisor typically collaborate with other departments to resolve client issues?

Customer Benefits Advisors often work closely with teams such as claims, underwriting, and customer service to address client inquiries and resolve benefit-related concerns. Effective collaboration may involve coordinating with the claims department to clarify coverage details, liaising with underwriting for eligibility questions, or partnering with customer service to ensure seamless client communication. Being proactive in cross-departmental communication helps Advisors provide accurate information and deliver a positive experience for clients. This teamwork is essential for resolving complex cases promptly and maintaining client satisfaction.
More about Customer Benefits Advisor jobs
What cities are hiring for Customer Benefits Advisor jobs? Cities with the most Customer Benefits Advisor job openings:
What states have the most Customer Benefits Advisor jobs? States with the most job openings for Customer Benefits Advisor jobs include:
What job categories do people searching Customer Benefits Advisor jobs look for? The top searched job categories for Customer Benefits Advisor jobs are:
Customer Benefits Advisor jobs near you
Infographic showing various Customer Benefits Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Recent Graduate - Benefits Advisor

Department of Labor

San Francisco, CA • On-site

$62K/yr

Full-time

Medical, Retirement

Posted 3 days ago

New

Job description

EBSA plays a vital role in protecting the retirement, health, and other job-based benefits of America's workers, retirees, and their families. We issue effective regulations, offer comprehensive education and assistance to workers, plan sponsors, fiduciaries, and service providers, and rigorously enforce the law. We serve workers, families, and the broader employee benefits community by protecting the security and integrity of the nation's benefit systems.
Qualifications:

This is an appointment under the DOL Recent Graduates program. The program duration is one year. Upon successful completion of the program and at the agency's discretion, the appointee may be converted to a term or permanent position in the competitive service.
For more information, click Pathways Programs
Applicants must have graduated, within the past two years, (with an associate, bachelor, master, professional, doctorate, diploma, vocational, technical degree, or certificate, etc.) from a qualifying educational institution or career or technical educational program including registered Apprenticeship Programs, Peace Corps, AmeriCorps, Job Corps, Climate Corps).
You must meet the requirements for the Recent Graduate - Benefits Advisor, as described below.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Applicants must demonstrate 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-07 in the Federal Service. Applicants must demonstrate at least two (2) of the specialized experience statements listed here:
(1) Experience providing clear written and verbal information and/or assistance in a customer service setting to a wide range of customers.
(2) Experience delivering educational information (e.g., drafting materials and responding to questions) tailored to the audience and subject matter.
(3) Experience using research and analytical methods to identify and analyze problems and gathering, validating, and compiling data.
(4) Experience building and maintaining working relationships with tact, empathy, and professionalism, including effectively engaging individuals who are difficult, hostile, or distressed, and collaborating respectfully with people of varied perspectives and experiences.
OR
Master's or equivalent graduate degree or 2 full years of graduate level education, or LLB. or J.D.; if related.
OR
A combination of specialized experience and graduate level education that provided the specific knowledge, skills and abilities to successfully perform the duties of this position.

Education:

To be eligible for an appointment, you must meet requirement A or B.

A. Completed all requirements for a diploma, associate, bachelor, master, professional, doctorate, vocational, or technical degree or certificate from a qualifying educational institution or career or technical education program (including registered Apprenticeship Programs, Peace Corps, AmeriCorps, Job Corps, Climate Corps) within the previous two years; OR

B. Was released or discharged from active duty within the previous two years, where the applicant is a veteran who, due to a military service obligation, was precluded from applying for a recent graduate position during any portion of the two-year eligibility period following completion of his/her degree or certificate requirements, provided that not more than six years have transpired since the applicant completed the requirements for a degree or certification. You must submit an academic transcript from your academic institution showing the date that you most recently completed the academic requirements described above.

*For Accredited Post-Secondary Institutions, click Database of Accredited Postsecondary Institutions and Programs
*For Registered State Apprenticeship Programs Information, click State Apprenticeship Programs
*For Other Apprenticeship Programs, click Apprenticeship Programs
*For Industry-Endorsed Certificate Programs, click Career One Stop Certificate Finder

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

Employment Type: OTHER

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