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Customer Benefits Advisor Jobs (NOW HIRING)

Family Health Center

Health Benefit Advisor

Worcester, MA · On-site

$20.19 - $23.55/hr

The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance ... Position requires strong customer service and prioritization skills. Educational Requirements: High ...

HUB

Employee Benefits Advisor

North Charleston, SC

$55K - $69K/yr

... customers and organization. We offer: * Competitive salaries and benefits offerings * Medical ... As an Employee Benefits Advisor, you will have the opportunity to sell insurance products and ...

Gusto

Benefits Advising (Renewals) Leader

Phoenix, AZ · On-site

$57K - $72K/yr

You will lead a licensed benefits advisor organization by empowering and enabling your individual contributors to deliver a best in class customer experience effectively in a fast paced environment.

New

Globe Life

Remote Benefits Advisor

Seattle, WA · Remote

$40K - $60K/yr

... and new customers. ...receive competitive commission-based compensation. ...benefit from ... performance awards, incentives and advancement opportunities. ...are independent-minded and have ...

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Customer Benefits Advisor information

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How much do customer benefits advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer benefits advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Benefits Advisor vs Customer Service Representative?

AspectCustomer Benefits AdvisorCustomer Service Representative
Primary FocusExplaining and promoting benefits, advising customers on benefits optionsHandling general customer inquiries, resolving issues, providing support
Required CredentialsKnowledge of benefits programs, communication skillsBasic customer service skills, sometimes CRM software familiarity
Work EnvironmentOffice or call center, often in insurance or benefits industryCall centers, retail, or service industries
Employer UsageInsurance companies, benefits providers, HR departmentsVarious industries including retail, telecom, banking

While both roles involve customer interaction, the Customer Benefits Advisor specializes in explaining and promoting benefits programs, requiring specific knowledge of benefits options. The Customer Service Representative handles general inquiries and support, often with broader responsibilities. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer benefits advisor, and why are they important?

To thrive as a Customer Benefits Advisor, you need strong knowledge of benefits programs, customer service expertise, and typically a high school diploma or relevant experience. Familiarity with CRM software, call center systems, and documentation tools is often required. Outstanding communication, active listening, and problem-solving skills help you connect with clients and address their needs effectively. These abilities are crucial for providing accurate information, ensuring customer satisfaction, and maintaining compliance with regulations.

Is being a customer benefits advisor worth it?

A customer benefits advisor typically helps clients understand and maximize their benefit programs, requiring strong communication and problem-solving skills. The role often offers stable employment with opportunities for advancement and may include training on benefit systems and customer service tools.

What is a customer benefits advisor?

Customer Benefits Advisors are professionals who help clients understand, access, and maximize the benefits and services available to them, often through insurance, government programs, or employee benefits packages. They act as a knowledgeable resource, answering questions, explaining options, and assisting clients in making informed decisions about their benefits. Customer Benefits Advisors may also handle claims processing, provide support during enrollment periods, and resolve issues related to benefits coverage. Their goal is to ensure that customers receive the full value of their entitled benefits and have a positive experience throughout the process.

How does a customer benefits advisor typically collaborate with other departments to resolve client issues?

Customer Benefits Advisors often work closely with teams such as claims, underwriting, and customer service to address client inquiries and resolve benefit-related concerns. Effective collaboration may involve coordinating with the claims department to clarify coverage details, liaising with underwriting for eligibility questions, or partnering with customer service to ensure seamless client communication. Being proactive in cross-departmental communication helps Advisors provide accurate information and deliver a positive experience for clients. This teamwork is essential for resolving complex cases promptly and maintaining client satisfaction.
More about Customer Benefits Advisor jobs
What cities are hiring for Customer Benefits Advisor jobs? Cities with the most Customer Benefits Advisor job openings:
What states have the most Customer Benefits Advisor jobs? States with the most job openings for Customer Benefits Advisor jobs include:
What job categories do people searching Customer Benefits Advisor jobs look for? The top searched job categories for Customer Benefits Advisor jobs are:
Customer Benefits Advisor jobs near you
Infographic showing various Customer Benefits Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Health Benefit Advisor

Family Health Center

Worcester, MA • On-site

$20.19 - $23.55/hr

Full-time

Medical

Re-posted 11 days ago

Job description

Job Description:

The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance for health coverage. The HBA provides follow-up to determine and ensure enrollment within the health center and during outreach services.

Experience Required:

Two to four years of experience in human services or healthcare role required. Demonstrated knowledge of current health care reform regulations and processes, including experience with Virtual Gateway strongly preferred. Familiarity with managed care plans preferred. Position requires strong customer service and prioritization skills.

Educational Requirements:

High school/GED diploma required. Post-high school training required. BS/BA preferred.

Skills and Experience:

Required: Bilingual in English and one of the languages to serve the patient population. Demonstrated clerical and computer skills required. Must have adequate reading and writing skills in both languages.

Reporting Relationship:

Reports to the Supervisor of Health Benefits & Registration


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