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Customer Benefits Advisor Jobs (NOW HIRING)

Whitaker & Associates / Aflac

Benefits Advisor

Fairfield, NJ · On-site

$59K - $74K/yr

Benefit Advisor This is a lucrative sales and marketing position within a rapidly growing Fortune ... Articulate self-starter and team player with stellar customer service skills. Associates or ...

Aflac

Benefits Advisor

Bridgeville, PA

$55K - $69K/yr

... Aflac Benefits Advisor . You'll enjoy unlimited earning potential, flexibility, and career ... Deliver outstanding customer service and claims support to policyholders. * Participate in ongoing ...

Aflac

Benefits Advisor

Bethel Park, PA · On-site

$55K - $70K/yr

... Aflac Benefits Advisor. You'll enjoy unlimited earning potential, flexibility, and career ... Deliver outstanding customer service and claims support to policyholders. * Participate in ongoing ...

Aflac

Benefits Advisor

Pittsburgh, PA

$56K - $70K/yr

... Aflac Benefits Advisor . You'll enjoy unlimited earning potential, flexibility, and career ... Deliver outstanding customer service and claims support to policyholders. * Participate in ongoing ...

Aflac

Benefits Advisor

Monroeville, PA

$57K - $72K/yr

... Aflac Benefits Advisor. You'll enjoy unlimited earning potential, flexibility, and career ... Deliver outstanding customer service and claims support to policyholders. * Participate in ongoing ...

AO Globe Life

Member Benefits Advisor

Dearborn, MI · On-site +1

$90K - $119K/yr

Position Overview AO Globe Life is looking for a Member Benefits Advisor to work remotely with ... Strong customer-service and relationship-building ability * Professional, dependable, and detail ...

AO Globe Life

Member Benefits Advisor

Corpus Christi, TX · On-site +1

$90K - $119K/yr

Position Overview AO Globe Life is looking for a Member Benefits Advisor to work remotely with ... Strong customer-service and relationship-building ability * Professional, dependable, and detail ...

AO Globe Life

Remote Benefits Advisor

San Jose, CA · On-site +1

$90K - $119K/yr

Position Overview AO Globe Life is seeking a Remote Benefits Advisor to help individuals and ... Strong customer-service and relationship-building ability * Detail-oriented and organized

Family Health Center

Health Benefit Advisor

Worcester, MA · On-site

$20.19 - $23.55/hr

The Health Benefits Advisor (HBA) assists patients obtain medical insurance coverage or assistance ... Position requires strong customer service and prioritization skills. Educational Requirements: High ...

Aflac

Insurance Independent Benefits Advisor

Lenexa, KS · Remote

$40K - $60K/yr

A role where leads and customers are simply assigned to you. * A fixed daily schedule established ... Aflac benefits advisors work directly with business owners and HR representatives to plan ...

Aflac

Insurance Independent Benefits Advisor

Gardner, KS · Remote

$40K - $60K/yr

A role where leads and customers are simply assigned to you. * A fixed daily schedule established ... Aflac benefits advisors work directly with business owners and HR representatives to plan ...

Remodel Health

Benefits Advisor PeopleKeep

Indianapolis, IN · On-site

$55K - $69K/yr

Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian ... As a Benefits Advisor, you will play an integral role in onboarding and enrolling both new and ...

Aflac

Insurance Independent Benefits Advisor

Macon, MO · Remote

$40K - $60K/yr

A role where leads and customers are simply assigned to you. A fixed daily schedule established by ... Aflac benefits advisors work directly with business owners and HR representatives to plan ...

Remodel Health

Benefits Advisor PeopleKeep

Indianapolis, IN · On-site

$55K - $69K/yr

Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian ... As a Benefits Advisor, you will play an integral role in onboarding and enrolling both new and ...

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Customer Benefits Advisor information

See salary details

$11

$20

$33

How much do customer benefits advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer benefits advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a customer benefits advisor?

Customer Benefits Advisors are professionals who help clients understand, access, and maximize the benefits and services available to them, often through insurance, government programs, or employee benefits packages. They act as a knowledgeable resource, answering questions, explaining options, and assisting clients in making informed decisions about their benefits. Customer Benefits Advisors may also handle claims processing, provide support during enrollment periods, and resolve issues related to benefits coverage. Their goal is to ensure that customers receive the full value of their entitled benefits and have a positive experience throughout the process.

How does a customer benefits advisor typically collaborate with other departments to resolve client issues?

Customer Benefits Advisors often work closely with teams such as claims, underwriting, and customer service to address client inquiries and resolve benefit-related concerns. Effective collaboration may involve coordinating with the claims department to clarify coverage details, liaising with underwriting for eligibility questions, or partnering with customer service to ensure seamless client communication. Being proactive in cross-departmental communication helps Advisors provide accurate information and deliver a positive experience for clients. This teamwork is essential for resolving complex cases promptly and maintaining client satisfaction.

What are the key skills and qualifications needed to thrive as a customer benefits advisor, and why are they important?

To thrive as a Customer Benefits Advisor, you need strong knowledge of benefits programs, customer service expertise, and typically a high school diploma or relevant experience. Familiarity with CRM software, call center systems, and documentation tools is often required. Outstanding communication, active listening, and problem-solving skills help you connect with clients and address their needs effectively. These abilities are crucial for providing accurate information, ensuring customer satisfaction, and maintaining compliance with regulations.

What is the difference between Customer Benefits Advisor vs Customer Service Representative?

AspectCustomer Benefits AdvisorCustomer Service Representative
Primary FocusExplaining and promoting benefits, advising customers on benefits optionsHandling general customer inquiries, resolving issues, providing support
Required CredentialsKnowledge of benefits programs, communication skillsBasic customer service skills, sometimes CRM software familiarity
Work EnvironmentOffice or call center, often in insurance or benefits industryCall centers, retail, or service industries
Employer UsageInsurance companies, benefits providers, HR departmentsVarious industries including retail, telecom, banking

While both roles involve customer interaction, the Customer Benefits Advisor specializes in explaining and promoting benefits programs, requiring specific knowledge of benefits options. The Customer Service Representative handles general inquiries and support, often with broader responsibilities. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

More about Customer Benefits Advisor jobs

What cities are hiring for Customer Benefits Advisor jobs?

Cities with the most Customer Benefits Advisor job openings:

What states have the most Customer Benefits Advisor jobs?

States with the most job openings for Customer Benefits Advisor jobs include:

What job categories do people searching Customer Benefits Advisor jobs look for?

The top searched job categories for Customer Benefits Advisor jobs are:

Customer Benefits Advisor jobs near you
Infographic showing various Customer Benefits Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Benefits Advisor

American Income Life

Miami, FL • Remote

$59K - $74K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

109th of 315 rated insurance

Job description

Check us out! https://drive.google.com/file/d/15hSsjHhFnpH-u3OjgG9dc3pQ5WzjRNkz/view?usp=sharing Build a Career Around People, Purpose, and Growth.

Are you someone who genuinely enjoys talking to people, solving problems, and helping others make important decisions?

We’re looking for motivated professionals to join our team as Benefits Advisors.

This is more than a traditional customer service position. You’ll work directly with working families, learn how to understand their needs, educate them on the benefits available, and guide them through their options.

Along the way, you’ll build skills that can take you far beyond your first position — communication, relationship management, presentation, sales, negotiation, and leadership.

Who We’re Looking For

You could be a great fit if you are:

  • A strong communicator who enjoys working with people
  • Confident, personable, and professional
  • Coachable and willing to continuously improve
  • Motivated by goals and personal achievement
  • Comfortable working independently in a remote environment
  • Looking for an opportunity to build a long-term career
  • Interested in developing leadership skills over time

Previous sales or benefits experience is helpful, but not required. We provide training and ongoing mentorship.

What Makes This Different?

We’re not looking to simply fill a position.

We’re looking for people who want to develop.

Your starting position doesn’t have to determine where you finish. As you develop your skills and demonstrate your ability to lead, there are opportunities to take on greater responsibility and grow within the organization.

If you’re looking for a career where you can work with people, develop valuable skills, and challenge yourself to become better every day, we’d love to meet you.

Requirements

What You’ll Do
  • Meet virtually with families to understand their needs and provide benefit information
  • Conduct client presentations and consultations
  • Build and maintain strong client relationships
  • Explain available options clearly and professionally
  • Help clients make informed decisions
  • Participate in ongoing training, coaching, and professional development
  • Develop the skills necessary to take on additional responsibility and leadership opportunities

Benefits

Remote | Training Provided | Mentorship | Professional Development | Leadership Opportunities

What American Income Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom