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Customer Benefits Advisor Jobs (NOW HIRING)

Horizon Strategies LLC

Benefits Advisor

Aurora, CO · On-site

$21.76/hr

Horizon Strategies is currently filling roles for Site Lead, Master Benefits Advisor, Senior ... Strong customer management and support skills * Experience delivering interactive workshops and ...

Horizon Strategies LLC

Benefits Advisor

Fort Carson, CO · On-site

$20.03/hr

Horizon Strategies is currently filling roles for Site Lead, Master Benefits Advisor, Senior ... Strong customer management and support skills * Experience delivering interactive workshops and ...

Horizon Strategies LLC

Benefits Advisor

Great Lakes, IL · On-site

$21.82/hr

Horizon Strategies is currently filling roles for Site Lead, Master Benefits Advisor, Senior ... Strong customer management and support skills * Experience delivering interactive workshops and ...

Artemis Arc

Benefits Advisor

Washington, DC · On-site

$65K - $82K/yr

Requisition ID2026-4320Job Summary Artemis/Aptive is seeking a full-time Benefits Advisor with a strong background in training, customer service, and project management best practices to support and ...

Aptive

Benefits Advisor

Washington, DC

$65K - $82K/yr

Artemis/Aptive is seeking a full-time Benefits Advisor with a strong background in training, customer service, and project management best practices to support and execute efforts for a federal ...

Aptive

Benefits Advisor

Washington, DC · On-site

$65K - $82K/yr

Job Summary Artemis/Aptive is seeking a full-time Benefits Advisor with a strong background in training, customer service, and project management best practices to support and execute efforts for a ...

Aptive

Benefits Advisor

Washington, DC

$65K - $82K/yr

Job Summary Artemis/Aptive is seeking a full-time Benefits Advisor with a strong background in training, customer service, and project management best practices to support and execute efforts for a ...

Credit Human

Benefits Advisor

San Antonio, TX · On-site

$27.69 - $28.11/hr

Benefits Advisor Department: Total Rewards Role Type: Individual Contributor Why This Role Matters ... Experience working in a customer-facing or service-oriented environment * Experience managing ...

Credit Human

Benefits Advisor

San Antonio, TX · On-site

$27.69 - $28.11/hr

Benefits Advisor Department: Total Rewards Role Type: Individual Contributor Why This Role Matters ... Experience working in a customer-facing or service-oriented environment * Experience managing ...

Remodel Health

Benefits Advisor

Indianapolis, IN · On-site

$55K - $69K/yr

Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian ... As a Benefits Advisor, you will play an integral role on-boarding and enrolling both new and ...

Remodel Health

Benefits Advisor

Indianapolis, IN · On-site

$55K - $69K/yr

Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian ... As a Benefits Advisor, you will play an integral role on-boarding and enrolling both new and ...

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Customer Benefits Advisor information

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How much do customer benefits advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer benefits advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a customer benefits advisor?

Customer Benefits Advisors are professionals who help clients understand, access, and maximize the benefits and services available to them, often through insurance, government programs, or employee benefits packages. They act as a knowledgeable resource, answering questions, explaining options, and assisting clients in making informed decisions about their benefits. Customer Benefits Advisors may also handle claims processing, provide support during enrollment periods, and resolve issues related to benefits coverage. Their goal is to ensure that customers receive the full value of their entitled benefits and have a positive experience throughout the process.

How does a customer benefits advisor typically collaborate with other departments to resolve client issues?

Customer Benefits Advisors often work closely with teams such as claims, underwriting, and customer service to address client inquiries and resolve benefit-related concerns. Effective collaboration may involve coordinating with the claims department to clarify coverage details, liaising with underwriting for eligibility questions, or partnering with customer service to ensure seamless client communication. Being proactive in cross-departmental communication helps Advisors provide accurate information and deliver a positive experience for clients. This teamwork is essential for resolving complex cases promptly and maintaining client satisfaction.

What are the key skills and qualifications needed to thrive as a customer benefits advisor, and why are they important?

To thrive as a Customer Benefits Advisor, you need strong knowledge of benefits programs, customer service expertise, and typically a high school diploma or relevant experience. Familiarity with CRM software, call center systems, and documentation tools is often required. Outstanding communication, active listening, and problem-solving skills help you connect with clients and address their needs effectively. These abilities are crucial for providing accurate information, ensuring customer satisfaction, and maintaining compliance with regulations.

What is the difference between Customer Benefits Advisor vs Customer Service Representative?

AspectCustomer Benefits AdvisorCustomer Service Representative
Primary FocusExplaining and promoting benefits, advising customers on benefits optionsHandling general customer inquiries, resolving issues, providing support
Required CredentialsKnowledge of benefits programs, communication skillsBasic customer service skills, sometimes CRM software familiarity
Work EnvironmentOffice or call center, often in insurance or benefits industryCall centers, retail, or service industries
Employer UsageInsurance companies, benefits providers, HR departmentsVarious industries including retail, telecom, banking

While both roles involve customer interaction, the Customer Benefits Advisor specializes in explaining and promoting benefits programs, requiring specific knowledge of benefits options. The Customer Service Representative handles general inquiries and support, often with broader responsibilities. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

More about Customer Benefits Advisor jobs

What cities are hiring for Customer Benefits Advisor jobs?

Cities with the most Customer Benefits Advisor job openings:

What states have the most Customer Benefits Advisor jobs?

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Customer Benefits Advisor jobs near you
Infographic showing various Customer Benefits Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Benefits Advisor

Horizon Strategies LLC

Aurora, CO • On-site

$21.76/hr

Full-time

Posted 4 days ago

Job description


Background: In line with Congressional law, the US Government has implemented various programs to support the transition of veterans into civilian life. One of the programs is the Transition Assistance Program (TAP), which has been implemented by each of the military services. This program provides transition assistance, information, training, counseling, and services to eligible service members in order for them to be career ready upon separation, retirement, or release from active duty. In support of TAP, Veterans Affairs (VA) provides onsite support to these various requirements. Horizon Strategies is currently filling roles for Site Lead, Master Benefits Advisor, Senior Benefits Advisor, and Benefits Advisor.

Place of Duty: Buckley AFB, Aurora, CO

Required Availability Date:  10/16/26

Suspense for Interest is: As soon as possible

Benefits Advisor (BA) Position Description:

Conduct VA transition activities in support of the Transition Assistance Program (TAP).  Transition support includes conducting standardized VA Benefits and Services Briefings, one-on-one engagements, pre-separation counseling support, military life cycle (MLC) events, Capstone events, and warm-handover support. Serves as an entry-level instructor delivering established curriculum, training tools, and ensuring course content and delivery methods follow established training objectives.

Responsibilities may include:

  • Executing non-event Activities at assigned installation
  • Participate in weekly Site Lead meetings
  • Execute quality management activities at assigned installation and across the program
  • Deliver onsite activities and execute post-event data collection activities

Required Skills:

  • Understand and apply adult learning theories
  • Understanding of transitioning Service member populations
  • Experience using Microsoft Office suite of tools
  • Strong customer management and support skills
  • Experience delivering interactive workshops and training to live audiences

 Preferred Skills: 

  • Understanding of VA benefits programs
  • Knowledge of the military and experience working with military clients
  • Understanding of current veteran issues and challenges pre- and post- transitions

Required Experience:

  • Bachelor’s degree or 3 years’ equivalent work/military experience
  • Preferred emphasis in Training, Education, Career Counseling, or HR
  • Appropriate certifications

Position Type: Full-time

Travel Requirement: Up to 50%

Salary Type: Hourly (Non-Exempt) 

Submission requirements:

  • Cover Letter
  • Resume


Apply