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Customer Assistant Jobs in Suffield, CT (NOW HIRING)

World Wide Technology

Project Coordinator

Springfield, MA · Remote

$24.81 - $31.01/hr

Tracking and understanding documentation deliverables for multiple small IT projects Gather documentation from the customer Assist with or manage the oversight of all aspects of project life cycle to ...

World Wide Technology

Project Coordinator

Hartford, CT · Remote

$24.81 - $31.01/hr

Tracking and understanding documentation deliverables for multiple small IT projects Gather documentation from the customer Assist with or manage the oversight of all aspects of project life cycle to ...

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations * The ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... Additional Duties that May be Required: * Assist at other E-ZPass MA facilities. * Assist in ...

Carmax

Customer Operator

Hartford, CT · On-site

$21.74/hr

Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer ...

Carmax

Customer Operator

Hartford, CT · On-site

$21.74/hr

Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer ...

CarMax, Inc.

Customer Operator

Hartford, CT · On-site

$21.74/hr

Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer ...

Herzog

Customer Service Agents

Hartford, CT

$23/hr

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and ...

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Customer Assistant information

See Suffield, CT salary details

$14

$20

$23

How much do customer assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer assistant in Suffield, CT is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.49 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What job categories do people searching Customer Assistant jobs in Suffield, CT look for?

The top searched job categories for Customer Assistant jobs in Suffield, CT are:

What cities near Suffield, CT are hiring for Customer Assistant jobs?

Cities near Suffield, CT with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Suffield, CT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,618 per year, or $20 per hour.

Project Coordinator

Springfield, MA • On-site

World Wide Technology
IT Services • 5 - 10K employees
Learn more about World Wide Technologyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

World Wide Technology rating

7.9

Company rating: 7.9 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

Job description

Eligible Work Locations: Remote - Nationwide, United States

Project Coordinator, IT Infrastructure

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the PMO?

As a Project Coordinator, you will be working on exciting infrastructure driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.

Responsibilities:

Tracking and understanding documentation deliverables for multiple small IT projects

Gather documentation from the customer

Assist with or manage the oversight of all aspects of project life cycle to include initiation, planning, execution, controlling and closing; taking project through final implementation

Ability to develop and maintain relationships with internal & external stakeholders

Demonstrated skill with Microsoft Excel

General understanding of project scope, and objectives

Basic understanding of project team roles and functions to effectively assist in coordinating activities/tasks

Follow best practices and ensure that requirements are met and documented

Document project risks, assumptions, and constraints and aid in implementing approved actions and workarounds designed to mitigate project risk events

Monitor status of all identified risks in order to minimize the impact of the risks on the project

Financial management of project budgets to ensure all budgets, forecasts and costs are measured, tracked and reported for project success

Use appropriate tools and techniques to identify and quantify variances

Document measurement criteria for success with the help of Project Managers or other Leads

Assist in managing changes to the project scope, project schedule, and project costs

Ensure that all issues are captured, resolved and that resolutions are documented and communicated

Actively participate and/or lead project meetings, and follow up on action items.

Provide input regularly for status reports including program portfolio reviews

Assume responsibility and coordination for a wide variety of project and/or program related tasks

Qualifications:

  • Bachelor's Degree in Business, IT, or related field or equivalent experience
  • 2+ years of IT Project Coordination/Project Management experience required
  • Experience supporting external customers in a professional services and/or managed services environment
  • Exposure to Infrastructure technology projects and project management
  • Experience working as an IT project coordinator or similar role
  • Advanced Skills in MS Office applications including Excel, Word, SharePoint, Smartsheet and Outlook
  • Experience with Multisite hardware deployments
  • Experience with MS Project
  • Experience with financial processes; ability to understand, analyze and create financial reports
  • Understanding of project management industry standard framework and the development life cycle
  • Ability to work independently and aggressively track project timelines
  • Experience with T-scheduling for planning, monitoring, and controlling of project timelines, making sure projects are completed on time & within budget
  • Excellent documentation skills and attention to detail
  • Ability to effectively communicate well with customers and co-workers (written, verbal, and presentation)
  • Strong team building skills
  • Excellent problem solving skills

Want to learn more about Infrastructure Services? Check us out on our platform:https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $51,600.00 to $64,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.

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