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Customer Assistant Jobs in Rochester, NY (NOW HIRING)

INA Solution Inc

Customer Service Specialist

Rochester, NY · On-site

$21 - $22/hr

You will assist with account setup, resolve inquiries, and ensure a smooth customer experience. Requirements: 2+ years of customer service/call center experience Comfortable with outbound calling ...

aan

Customer Accounts Manager

Rochester, NY

$18.50 - $19.50/hr

Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually ... Safely operate company vehicle * Assist the Sales Team as needed * Any other reasonable duties ...

aan

Customer Accounts Manager

Rochester, NY

$18.50 - $19.50/hr

Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually ... Safely operate company vehicle * Assist the Sales Team as needed * Any other reasonable duties ...

Pacer Group

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Location: Rochester, NY 14626 (Onsite, 5 days/week) Duration : 1 ... Other Duties * Assist with ad hoc tasks as assigned by leadership. * Maintain a positive ...

Aaron's

Customer Accounts Manager

Rochester, NY · On-site

$18.50 - $19.50/hr

Customer Accounts Manager The salary range for this role is $18.50 to $19.50 per hour/annually ... Safely operate company vehicle * Assist the Sales Team as needed * Any other reasonable duties ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY

$16.50 - $21.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... Load/unload delivery trucks * Assist in making deliveries, as needed * Maintain in-stock and ...

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Customer Assistant information

See Rochester, NY salary details

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How much do customer assistant jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer assistant in Rochester, NY is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What do customer assistants do?

Customer assistants are responsible for helping customers, answering their questions, and providing information about products or services. They often handle transactions at checkout, restock shelves, and maintain a clean and organized environment. Good communication skills and basic knowledge of the store's offerings are important for this role.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to high customer interaction, managing multiple tasks, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills.

What Is a Customer Assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What are Customer Assistants?

Customer Assistants are frontline employees who help customers with their inquiries, purchases, and complaints, either in person, over the phone, or online. They ensure a positive shopping experience by providing product information, assisting with transactions, and resolving any issues that may arise. Customer Assistants play a crucial role in representing the company, maintaining customer satisfaction, and supporting overall store operations.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

How can I make 2000 a week working from home?

A Customer Assistant working from home can increase earnings by taking on multiple part-time or freelance roles, improving customer service skills, and utilizing online platforms that pay for remote work. Earning $2000 weekly typically requires consistent hours, high-demand skills, and possibly working for multiple clients or companies simultaneously.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate agents, financial advisors, or insurance brokers can earn $10,000 or more per month without requiring a college degree, especially with experience and strong client networks. Additionally, skilled trades like certain construction or electrical work, or entrepreneurship in online businesses, can also reach this income level through commissions or profits.
More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Rochester, NY? The most popular types of Customer jobs in Rochester, NY are:
What are popular job titles related to Customer Assistant jobs in Rochester, NY? For Customer Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Rochester, NY look for? The top searched job categories for Customer Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Assistant jobs? Cities near Rochester, NY with the most Customer Assistant job openings:
Customer Assistant jobs near you

Full-Time Assistant Customer Service Manager Store #428 External post

Northeast Grocery

Walworth, NY

$18.50/hr

Full-time

Posted 7 days ago

Job description

Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates. 
  • Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible 
  • Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. 
  • Assists in writing of the schedule weekly for front-end associates and maintains proper staffing. 
  • Makes certain that associates are properly informed and trained about all promotions and fundraisers.
  • Ensures that merchandise returns are fulfilled throughout the day
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
  • Finish and retain reports/ logs needed for store audit and state inspection
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory
  • Performs special store level tasks/projects as assigned by the store manager
     
MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE
  • Ability to read, write, and perform basic math functions
  •  Possess basic computer skills
  • Possess strong communication skills
PHYSICAL REQUIREMENTS
EQUIPMENT USED

Operation of the following

  • Cash register
  • Telephone system
  • Scanner
  • Scale
  • Ladder (must be at least 18 years of age)
     

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

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