Customer Application Engineer Jobs in Tennessee (NOW HIRING)

Application Engineer
Department: Application Engineering
FLSA Status: Exempt
Job Type: Full-Time
Reports To: Manager of Application Engineering
Job Setting: In Office
Location: Morristown
Who We Are - Thermon
Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.
Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.
We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.
Vapor Power International and Precision Boilers are subsidiaries of Thermon. Based in Morristown, TN and within an hour of Knoxville, Precision Boilers is a leader and innovator in Electric Steam and Hot Water Boilers, Gas Fired Steam and Hot Water Boilers, Deaerators, and Boiler Room Accessory products for nearly 80 years and continues to pursue strong growth plans within the marketplace. As the premier designer and manufacturer of high voltage electrode boilers, resistance electric boilers, gas fired boiler products, and feedwater accessory equipment, we have solutions that are energy efficient, innovative & highly respected in the industry.
What is the opportunity?
We are seeking an Application Engineer to join our team. The opportunity serves as a liaison in the sales process when complex, technical support or services are involved. Grow with us as we introduce new and pioneering products. Enjoy respect and recognition for your contributions as we continue to innovate! Experience autonomy and open dialogue with senior managers and make an immediate impact!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide technical support and competitor comparison/analysis.
• Perform thermal calculations for electric, electrode, steam, and hot water boiler systems.
• Analyze and review customer specifications both from a technical and commercial perspective.
• Work directly with Vapor Power / Precision Boilers Sales and Business Development Managers to support our independent sales representatives and end customers.
• Prepare cost analysis' and collaborate with management to define pricing strategies.
• Clarify technical deviations and negotiate performance requirements.
• Translate customer specifications into engineered solutions.
• Generate budgetary quotations and final bid proposals in a timely fashion.
• Maintain active proposals and quoting pipeline.
• Assist project management team for active orders.
• Collaborate with engineering department on customer submittal drawing packages.
• Coordinate with commercial operations for order entry flow.
• Acts as a liaison between company, customers, and vendors.
• Research and understand customer applications to optimize the engineering of the system.
• Assists with research and development of new products and services.
• Support assigned representatives with on-site or project specified activities.
• Prepare design bid packages for engineered solution projects
• Performs other related duties as assigned.
The above are considered essential duties and are illustrative of those job tasks, which are fundamental. Employees may be required to perform additional related duties as may be assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
• Bachelor of Science in Engineering or equivalent technical background.
• 2 years of experience with capital equipment is preferred. This can be a combination of sales, engineering, and design.
• Recent engineering program graduates will be considered for this position.
Skills and Abilities:
• A working knowledge of boilers, heat transfer equipment, or auxiliary boiler room equipment is preferred.
• The candidate must be willing to work independently after proper training and be a self-starter.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Curiosity of the business operations and alignment of customer expectations.
• Proficient with Microsoft Office Suite, primarily Excel, or related software.
• Electrical systems and combustion experience preferred.
Physical Demands:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Work Environment:
This position must perform tasks that involve mainly office exposure, sitting behind a desk performing tasks on a computer. Most of their time, the employee will spend time in the office with low to moderate exposure to noise, heat, and cold environment, other physical requirements include walking, bending, hand dexterity, speaking, seeing, and lifting/moving up to 15 pounds. Steel toe shoes, earplugs and safety glasses are always required while on the production floor. Travel expected <30%.
Benefits:
• Bonus eligibility.
• Medical, Dental, and Vision.
• Short-Term Disability, Long-Term Disability, and Life Insurance.
• 401k with Company Match.
• Paid Time Off.