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Cuso Jobs (NOW HIRING)

Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide bookkeeping, back-office, contact center, and other services that help credit unions better serve ...

Prepares Everwise and CUSO financial reports ensuring accuracy and timely distribution. * Responsible for real estate and personal property tax reporting as well as other tax reporting assigned by ...

Prepares Everwise and CUSO financial reports ensuring accuracy and timely distribution. * Responsible for real estate and personal property tax reporting as well as other tax reporting assigned by ...

Prepares Everwise and CUSO financial reports ensuring accuracy and timely distribution. * Responsible for real estate and personal property tax reporting as well as other tax reporting assigned by ...

BASEA supportive, team-focused work environmentGreat benefits including medical, dental, vision, PTO, and 401(k) matchingAbout XtendXtend is a Credit Union Service Organization (CUSO) owned by the ...

$150K - $185K/yr

Operations (CUSO) for Information and Communications Technology (ICT) Risk, which includes IT Risk, Cyber Risk, and Operational Resiliency Risk The Position can be based out of Iselin, New Jersey or ...

Great benefits including medical, dental, vision, PTO, and 401(k) matching About Xtend Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services ...

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Cuso information

What are some common challenges CuSO International volunteers face while working in cross-cultural environments?

Cuso International volunteers often encounter challenges related to adapting to new cultural norms, communication styles, and work practices. Building trust with local colleagues and communities can take time, and volunteers may need to adjust their expectations regarding the pace of progress or resource availability. However, Cuso provides orientation and ongoing support to help volunteers navigate these challenges, ensuring they can contribute meaningfully while also developing strong intercultural skills.

What are the key skills and qualifications needed to thrive as a Customer Success Operations (CuSO) professional?

To thrive as a Customer Success Operations (CuSO) professional, you need skills in data analysis, process optimization, and a solid understanding of customer success principles, often supported by a degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software is typical. Strong problem-solving abilities, communication skills, and cross-functional collaboration set top performers apart in this role. These skills are crucial for improving customer journeys, driving retention, and enabling scalable, efficient customer success teams.

What is the difference between Cuso vs Customer Service Representative?

AspectCuso

Credential RequirementsTypically requires relevant certifications or training in customer support or related fields
Work EnvironmentUsually office-based or remote customer support settings
Employer & Industry UsageCommonly employed in retail, telecom, and service industries
Comparison IntentOften compared due to similar roles in customer interaction and support

The main difference between Cuso and a Customer Service Representative lies in their specific roles and certifications. Cuso roles may involve specialized support or technical assistance, whereas Customer Service Representatives focus on general customer interactions. Both roles are vital in customer-facing industries and share similar work environments, but Cuso positions often require additional technical training or certifications.

What is a CuSO?

Cuso jobs refer to positions offered by Cuso International, a Canadian non-profit organization that works to reduce poverty and inequality through volunteer placements and partnerships in developing countries. These jobs can include both volunteer and staff roles in areas such as education, health, gender equality, and economic development. Cuso jobs often involve collaborating with local organizations and communities to build capacity and create sustainable change. Positions may be based abroad or in Canada, and they typically require a commitment to social impact and cross-cultural understanding.
More about Cuso jobs
What states have the most Cuso jobs? States with the most job openings for Cuso jobs include:
Infographic showing various Cuso job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 77% Physical, 9% Hybrid, and 14% Remote job distribution.

Business Lending Closer I

Erie Federal Credit Union

Erie, PA • On-site

$18.02/hr

Full-time

Posted 26 days ago


Job description

We request that an application is completed to help us make the best possible placement. You should complete all portions of this application that pertain to you. We appreciate the time you spend in completing this form.

If offered employment and accepted, you are required by law to show proof of eligibility to work in the USA.

If offered employment and accepted, you are required by law to show you are 18 years of age or over.

Erie Federal Credit Union is an Equal Opportunity Employer.


GENERAL SUMMARY

This position is responsible for new business loan processing and supporting the Business Lending Originations team with post-approval functions up to and including closings. Administrative functions to include but not limited to, scanning, record management/maintenance, and report generation. This position will also serve as a liaison between the credit union and business lending CUSO.

ESSENTIAL FUNCTIONS

  1. Organize, assemble and verify accuracy of business loan documents and ensure files are up to date with all necessary documentation, proper signatures, dates and other relevant data.
  2. Manage the final business lending files/folders and coordinate with the lending scan department for file requests.
  3. Check documents for proper vesting, legal description, closing dates, signatures and collateral lien recordation.  Track and obtain as needed.
  4. Post-approval, prepare loans for closing through correspondence with attorneys, lenders, insurance agents, CUSO, etc.
  5. Track and resolve document exception issues, such as recorded mortgages, title insurance, and UCC filings for assigned loans.
  6. Coordinate and attend meetings, work functions, loan closings, and general member appointments as requested/required.
  7. Maintain departmental calendar for business lender(s) appointments, and closings
  8. Perform appraisal reviews on 1-4 family properties that are for business and investment purposed loans.
  9. Request/obtain/order credit reports, business credit reports, flood certifications, property reports, business entity search, UCC filing search, appraisals, and title insurance and other vendor related products.
  10.  Complete HMDA reporting for applicable loan types with regards to compliance and regulatory requirements.
  11.  Disburse on each loan and line of credit as outlined by disbursement instructions.
  12.  Update and monitor new loan activity report and loan pipeline accordingly.
  13.  Order and maintain office supplies for the business lending department.
  14.  Print, mail, and/or email necessary documents to business members, as needed or as requested.
  15.  Gather Originations reports, and assist in the upload/distribution of meeting packets electronically for monthly meeting.
  16.  Provide backup support to Business Lending Originations Specialist II with regards to appraisal management including ordering appraisal bids and commercial appraisal reviews. Coordinate invoice processing with accounting department.
  17. Answer business members' questions via telephone, e-mail and in person requiring knowledge of departmental processes, procedures, and policies.
  18. Reconcile GL accounts for fees and disbursements that pertains to Originations functions.
  19.  Provide and maintain ongoing communication with lenders pre- and post-approval to track loan status, identify outstanding conditions, and support timely movement towards closing.
  20. Provide credit union support and serves as a liaison to branches on all business lending functions.  Also works with staff on cross-divisional issues. 
  21. Maintain current knowledge of the Erie FCU Business Lending Loan Policy and internal lending procedures.
  22. Maintain an understanding of business structures, business financials, and cash flow analysis/ratios.
  23. Assist in providing loan packages, loan documents, and responses for internal audits, third-party audits, and NCUA exams.
  24. Performs all duties in accordance with prescribed business banking regulatory compliance guidelines. Ensures all business loan relationships are in full compliance with applicable federal and state laws and regulatory guidelines are in compliance with Credit Union policies.
  25. Maintain current knowledge of and compliance with all Credit Union policies and procedures, including compliance with the Bank Secrecy Act and all federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE: The list of essential functions is not exhaustive.  It may be supplemented as necessary.

ADDITIONAL FUNCTIONS

  1. Keeps abreast of appropriate laws and regulations affecting business lending at the credit union in general and the extension of business credit in particular. Attends relevant courses and seminars to build expertise as necessary.

JOB SPECIFICATIONS

  1. Requires professional, well-developed interpersonal, speaking and writing skills for communicating with businesses, members, co-workers, vendors and other individuals involved in the business lending process.
  2. Requires completion of high school education.
  3. Requires at least one year of experience in a financial institution with lending experience. Business lending support experience preferred.  
  4. Must be a notary public or willing to obtain notary public status.
  5. Must possess intermediate technology skills, including knowledge of Microsoft Office products, database and spreadsheet applications.
  6. Intermediate mathematical skills required.
  7. Present a positive, professional image at all times.
  8. Strong decision-making skills, excellent organizational skills, and the ability to work independently.

PHYSICAL REQUIREMENTS

Sitting = Continuous                                              Crawling = Occasional

Standing = Frequent                                              Climbing = Occasional

Walking = Frequent                                               Balancing = Occasional

Driving an automobile = Occasional                      Reaching Overhead = Occasional           

Lifting/Carrying = Occasional                                Reaching Forward = Occasional  

Amount of Weight = 15-25 lbs.                              Kneeling = Occasional

Squatting = Occasional                                         Push/Pull = Occasional

Bending = Occasional                                           Twisting = Occasional