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Job Posting: Case Manager – The Park HouseOrganization: Center for Urban Community Services (CUCS)

Location: Tremont, Bronx, NY

Position Type: Full-Time

About CUCS

The Center for Urban Community Services (CUCS) is a leading NYC nonprofit dedicated to ending homelessness through integrated housing, health, and social services. Our team empowers New Yorkers with complex needs to achieve stability, independence, and well-being through compassionate care.

Position Summary

CUCS invites applications for the Case Manager position at The Park House, located in the Tremont neighborhood of the Bronx. Supporting 20 residential units for formerly homeless individuals and special needs populations (including individuals living with HIV/AIDS), the Case Manager delivers person-centered care to help clients maintain permanent housing and achieve recovery goals.

Key Responsibilities

• Direct Care & Planning: Maintain collaborative client relationships; create and update Individualized Living Plans (ILPs); assess client needs and support daily living skills, housekeeping, pest mitigation, and medication self-administration.

• Benefits & Housing Preservation: Assist clients with securing public benefits (Medicaid, SNAP, SSI/SSDI); support permanent housing retention, annual recertifications, apartment inspections, and tenancy maintenance.

• Community Outreach & Crisis Support: Deliver field/onsite services; accompany clients to medical, legal, and benefits appointments; provide crisis intervention and coordinate with hospitals and emergency providers.

• Programming & Documentation: Facilitate group activities and evidence-based interventions; complete timely progress notes, ILPs, and benefit records per funder and agency regulations.

Qualifications

• High School Diploma with relevant experience, or Bachelor's degree (BSW/BS/BA).

• Experience with supportive housing, HIV/AIDS populations, mental health, or substance use preferred.

• Crisis intervention, communication, and organizational skills.

• Computer literacy required. 

  Benefits Summary

• Time Off: 17 days PTO (1st year), 10 sick days, 3 personal days, and 12 paid holidays.
• Health & Wellness: Medical, Dental, Vision, HSA, Life Insurance, EAP, Short-Term Disability, and Paid Family Leave.
• Financial & Perks: 403(b) Retirement Plan, Transit Subsidy/Commuter Benefits, FSA, and Tuition Reimbursement.

Responsibilities

• Client Engagement & Service Delivery: Develop service plans (ILPs), provide regular outreach, support medication self-administration, and escort clients to medical, legal, and benefit appointments.

• Benefits & Housing Retention: Help clients secure public benefits (SSI/SSDI, Medicaid, SNAP), manage rep payee funds, handle recertifications/inspections, and assist with daily living skills (ADLs, cleaning, pest remediation).

• Crisis Response & Operations: Deliver trauma-informed de-escalation, coordinate emergency care, run support/recreational groups, and maintain timely EHR progress notes for client contact targets.

• Scheduling Appointments
• Organization
• Decision Making
• Working Independently
• Oral Communication
• Handling Confidential Information
• Problem Solving
• Prioritizing
• Written Communication
• Microsoft Office
• Case Management
• Bilingual Spanish Preferred
• Caseload Management
• Interpersonal Skills
• Business operations

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.