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CTS

SOC Supervisor

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is ...

Tampa General Hospital

Locum CTS OR Lead

Tampa, FL · On-site

- Locum CTS OR Lead (260002L4) Description Position Summary The Aorta Program Co-Lead will be responsible for helping to manage the clinical care of patients in the Aortic Disease Program within the ...

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Cts information

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$22K

$149.5K

$192.5K

How much do cts jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cts in the United States is $149,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,500.00 and $167,000.00 per year, depending on experience, location, and employer.

What is a CTS?

CTS stands for Certified Technology Specialist, a credential offered by AVIXA for professionals who design, operate, or maintain audiovisual (AV) and collaboration technology systems. CTS professionals are skilled in AV system configuration, troubleshooting, and project management, ensuring that AV solutions meet client needs and industry standards. Earning a CTS certification demonstrates expertise, a commitment to professional development, and adherence to a recognized code of ethics in the AV industry.

What are some common challenges faced by CTS professionals when working on large-scale AV integration projects?

CTS professionals often encounter challenges such as coordinating with multiple stakeholders, managing tight project timelines, and ensuring seamless integration of diverse audiovisual components. Effective communication and strong project management skills are essential to address issues like last-minute design changes or compatibility concerns between systems. Collaboration with IT, facilities, and construction teams is also crucial to ensure all technical requirements are met and the project is delivered successfully.

What are the key skills and qualifications needed to thrive as a CTS, and why are they important?

To thrive as a Certified Technology Specialist (CTS), you need a strong understanding of audiovisual (AV) systems, signal flow, and industry standards, typically backed by AVIXA's CTS certification. Familiarity with AV control systems, room scheduling software, and integration tools is essential for implementing and troubleshooting AV solutions. Strong communication, problem-solving abilities, and project management skills help you collaborate with clients and teams effectively. These skills ensure that AV projects are delivered efficiently, meet client needs, and maintain high-quality technical standards.

What is the difference between Cts vs Medical Laboratory Technician?

AspectCtsMedical Laboratory Technician
CredentialsCertification from ASCP or equivalentAssociate degree in medical laboratory technology or related field
Work EnvironmentHospitals, diagnostic labs, clinicsHospitals, diagnostic labs, research facilities
Industry UsageWidely recognized in healthcare and diagnosticsCommonly employed in clinical laboratory settings
Job FocusSpecialized testing, quality control, advanced diagnosticsSample collection, basic testing, lab procedures

While both Cts and Medical Laboratory Technicians work in clinical labs, Cts often have more specialized training and certification, focusing on complex diagnostics and quality control. Medical Laboratory Technicians typically perform routine testing and sample processing. The roles are complementary within healthcare diagnostics, with Cts generally handling more advanced tasks.

What does a CTS job entail?

A CTS (Certified Technology Specialist) job involves installing, troubleshooting, and maintaining audio-visual and presentation systems. It requires technical skills, knowledge of AV equipment, and often certification from AVIXA to demonstrate expertise in the field.
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What cities are hiring for Cts jobs?

Cities with the most Cts job openings:

What states have the most Cts jobs?

States with the most job openings for Cts jobs include:

Cts jobs near you
Infographic showing various Cts job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $149,544 per year, or $71.9 per hour.

SOC Supervisor

Remote

CTS
See more jobs at CTSexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com
JOB SUMMARY
We are seeking an experienced SOC Supervisor to lead the day-to-day operations of our Security Operations Center. This role is responsible for managing SOC personnel, overseeing alert and incident response workflows, ensuring service levels and quality standards are met, and driving continuous operational improvement.
The SOC Supervisor serves as both a tactical leader and a strategic manager. On the tactical side, this person oversees queue health, coordinates major incident response, removes blockers for engineers, and acts as the highest point of operational escalation. On the strategic side, the role focuses on people leadership, process governance, KPI reporting, quality assurance, and SOC maturity initiatives.
This is a leadership role for someone who can balance operational oversight, incident command, coaching and development, and continuous process improvement in a fast-paced managed services environment.
ROLE & RESPONSIBILITIES
Operational Oversight & Incident Handling
  • Oversee daily SOC operations and monitor the health of the alert and ticket queue
  • Balance workloads across SOC team members to ensure efficient operations
  • Act as Incident Commander during critical or high-impact security incidents
  • Lead communications with customers, internal IT teams, and executive stakeholders during major incidents
  • Ensure the team consistently meets SLAs for triage, response, escalation, and resolution
  • Remove technical, operational, or cross-functional blockers impacting investigations
  • Serve as the highest point of operational escalation for the team or shift
  • Review handoff logs and ensure continuity across shifts

Team Leadership & People Management
  • Lead, coach, and develop SOC staff across multiple experience levels
  • Conduct regular 1-on-1 meetings focused on performance, growth, and career development
  • Manage shift schedules, coverage plans, on-call rotations, and time-off requests
  • Build training plans and support skill development for junior and mid-level analysts
  • Address performance, behavioral, and engagement issues promptly and professionally
  • Foster a collaborative, accountable, and blameless team culture
  • Support internal talent progression and promotion readiness

Quality Assurance
  • Conduct regular QA reviews of closed, escalated, and high-impact tickets
  • Ensure SOC documentation is accurate, complete, professional, and audit-ready
  • Identify recurring quality issues or knowledge gaps across the team
  • Provide clear, actionable feedback to improve analysis quality and communication
  • Address stakeholder feedback related to investigation quality or customer communication

Process Governance & Playbooks
  • Enforce the use of approved playbooks, SOPs, and standardized workflows
  • Ensure team members contribute to the creation and maintenance of playbooks
  • Review and approve updates to core SOC processes and response procedures
  • Maintain operational compliance with internal standards and relevant regulatory requirements
  • Drive consistency in incident handling and reduce reliance on tribal knowledge

Operational Improvement
  • Analyze SOC metrics such as time to triage, time to contain, response efficiency, and queue aging
  • Identify process bottlenecks and implement workflow improvements
  • Advocate for tooling enhancements, automation opportunities, and detection tuning
  • Partner with Detection Engineering, Threat Intelligence, IT, and other teams to close operational gaps
  • Reduce analyst fatigue and false positives through process and technology improvements
  • Help mature the SOC from a reactive function into a proactive security operation

Reporting, Communication & Ownership
  • Generate and present KPI and performance reporting to leadership on a regular basis
  • Provide accurate, transparent updates on SOC operations, risks, and team performance
  • Represent the SOC in cross-functional meetings and stakeholder discussions
  • Proactively identify risks to service delivery, including staffing shortages, tooling issues, and process gaps
  • Take accountability for team outcomes and lead root cause analysis and corrective actions when issues arise
REQUIRED SKILLS
  • Strong leadership and people management skills in a SOC, NOC, or security operations environment
  • Experience leading major incident response and serving in an incident command role
  • Deep understanding of SOC workflows, escalation paths, case management, and alert triage operations
  • Ability to manage queue health, prioritize competing operational demands, and maintain SLA performance
  • Strong communication skills with the ability to engage technical teams, customers, and executive stakeholders
  • Experience with QA reviews, documentation standards, and audit-ready case handling
  • Ability to use metrics and reporting to drive operational decisions and continuous improvement
  • Knowledge of playbook development, SOP governance, and process standardization
  • Familiarity with detection tuning, SOAR/automation opportunities, and operational tooling improvements
  • Strong coaching, mentoring, and performance management capabilities
  • Ability to stay calm and decisive in high-pressure situations
  • Strong organizational skills and ability to balance tactical response with strategic initiatives
QUALIFICATIONS
  • 5+ years of experience in Security Operations, Incident Response, or Cybersecurity Operations
  • 2+ years of experience in a leadership, supervisory, or team lead role within a SOC or similar environment
  • Experience managing analysts or engineers across multiple levels of seniority
  • Proven experience overseeing security incidents, escalations, and operational workflows in a 24x7 or shift-based environment
  • Experience working with SOC tooling such as SIEM, SOAR, EDR/XDR, ticketing systems, and case management platforms
  • Strong understanding of incident response processes, threat detection, escalation management, and security operations best practices
  • Experience with KPI development, SLA tracking, and operational performance reporting
  • Familiarity with audit, compliance, and documentation requirements relevant to security operations
  • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field preferred
  • Industry certifications such as Security+, CySA+, GCIH, GCIA, CISSP, or equivalent are preferred
WORK SCHEDULE & LOCATION
  • This is a full-time remote role, 8am - 5pm EST, Monday - Friday. Occasional travel for CTS Cybersecurity and team building events is expected (3-4 times a year).
COMPENSATION
The salary range for this role is $110,000 - $115,000.
BENEFITS
  • Competitive compensation
  • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k)) with company match
  • Commuter Benefits
  • Short-Term Disability Insurance fully paid by the company
  • Long-Term Disability Insurance fully paid by the company
  • Life and AD&D Insurance, with optional Supplemental Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • 10 Holidays
  • 2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
THE INTERVIEW PROCESS
We aim to move fast. You'll receive scheduling emails from jobs@charterts.com through Greenhouse.
Depending on the role, some steps may be adjusted or added - we'll let you know upfront!
1. Screening call with a member of our HR team (30 minutes)
2. Technical interview with the Hiring Manager (45 minutes)
3. Panel interview with the Hiring Manager and Department Director (60 minutes)
4. (If applicable) Executive interview
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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