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Csr Jobs in Rochester, NY (NOW HIRING)

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Adecco US, Inc.

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Adecco Colombia S.A.

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

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Csr information

See Rochester, NY salary details

$9

$18

$26

How much do csr jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for csr in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

Is a customer service representative job stressful?

A customer service representative job can be stressful due to high call volumes, dealing with difficult customers, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills, and some employers provide training and support to help manage stress.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help build rapport and efficiently resolve customer concerns. These skills and qualities ensure customer satisfaction, foster loyalty, and support the overall reputation and success of the organization.

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company, handling inquiries, complaints, and support requests. They work across various industries, providing information about products and services, processing orders, and resolving issues to ensure customer satisfaction. CSRs may communicate with customers via phone, email, chat, or in person, and often play a crucial role in building and maintaining positive customer relationships.

How does a customer service representative typically handle difficult or upset customers, and what support is available from the team?

Customer Service Representatives (CSRs) frequently encounter challenging customer interactions, and effective handling involves active listening, empathy, and clear communication. Most organizations provide comprehensive training, scripts, and escalation protocols to help CSRs manage these situations professionally. Additionally, CSRs often work within supportive teams where supervisors and experienced colleagues are available to offer guidance or take over particularly complex cases. Regular team meetings and debriefs also provide opportunities to share strategies and reduce stress.

What is the difference between Csr vs Customer Service Representative?

AspectCustomer Service Representative

Customer Service Representatives (CSRs) and Customer Service Agents often share similar roles, focusing on assisting customers, resolving issues, and providing product or service information. Both typically require excellent communication skills, basic computer proficiency, and a customer-focused attitude. They work in call centers, retail, or service industries, serving as the first point of contact for customers. The main difference lies in job scope and company-specific titles, but generally, they are interchangeable roles in many organizations.

Is customer service representative an entry level job?

Customer Service Representative (CSR) positions are typically entry-level jobs that require basic communication skills and customer service experience. Many companies offer on-the-job training, making it accessible for candidates without prior experience. However, some roles may prefer or require previous customer service or related experience.

What are the most commonly searched types of Csr jobs in Rochester, NY?

The most popular types of Csr jobs in Rochester, NY are:

What are popular job titles related to Csr jobs in Rochester, NY?

For Csr jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Csr jobs in Rochester, NY look for?

The top searched job categories for Csr jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Csr jobs?

Cities near Rochester, NY with the most Csr job openings:

Csr jobs near you
Infographic showing various Csr job openings in Rochester, NY as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

GEICO Local Office: Rochester - East

Webster, NY • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Are you looking for a rewarding career with a local small business that has nationwide brand recognition? Grow your new career with one of the fastest growing insurance companies in the country!

Join the GEICO Webster local office team and start building your tomorrow! GEICO has an exciting opportunity for individuals seeking a career. We are looking for Customer Service Representative with potential to get licensed as an agent later on. Associate will be responsible to handle service requests on inbound calls and for walk in customers. Other responsibilities may include making 60 - 120+ outbound calls per day. Full time and part time opportunities available. Career development opportunities will be available!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Hands on Training


Responsibilities
  • Service existing accounts and ensure customers make buying decisions armed with the right amount of information
  • Handle in person customer requests at the front desk of our office
  • Complete vehicle photo inspections for customers
  • Make 80 - 120+ outbound calls per day
  • Conduct needs-based customer policy reviews and update coverage

Requirements

See Above