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Csr Manager Jobs in Silver Spring, MD (NOW HIRING)

High's of Baltimore

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives ...

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Csr Manager information

See Silver Spring, MD salary details

$25.3K

$60K

$104.4K

How much do csr manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for csr manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What do customer service representative managers do?

Customer Service Representative Managers oversee and coordinate customer service teams to ensure high-quality support and customer satisfaction. They handle staff training, performance monitoring, and process improvements, often using customer management software. Strong leadership, communication skills, and knowledge of company policies are essential for this role.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.
What are the most commonly searched types of Csr jobs in Silver Spring, MD? The most popular types of Csr jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Csr Manager jobs? Cities near Silver Spring, MD with the most Csr Manager job openings:
Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,957 per year, or $28.8 per hour.

Customer Service Representative

Kolb Electric, Inc

Lorton, VA

$16.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job description

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 years, and we are seeking experienced Customer Service Representatives to be a critical part of our fast-paced and quality-driven electrical service business. Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives will support our Service Managers, Dispatchers, and Electricians.  This team member must be extremely detailed and customer service oriented. Recent college grads with prior service office experience are encouraged to apply. You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 days a week. Wage will be aggressive and commensurate with experience.

Property Management experience is a huge plus. Our high-energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to additional opportunities within our supportive organization. If you have sophisticated communication skills, meticulous attention to detail, and desire for a fulfilling career and not just a job, we are excited to hear from you.

Duties and Responsibilities for Administrative Assistants/Customer Service Representatives Include:

  • Daily phone and email interaction with customers, vendors, and Employees
  • Provide customer service that is polite, kind, and  friendly. Be prepared to assist in providing best in class service
  • Able to multi-task, communicate effectively and operate in a fast-paced environment
  • Provide support where necessary from a service and administrative perspective
  • Responsible for assisting with the following: AR, Scheduling, Dispatch, Filing, Customer Service
  • Other duties as needed for success that may arise from time to time

Requirements

  • 3-5 years Customer Service or related experience preferred
  • Strong experience with Microsoft Office products
  • Rapid data entry and/or Service Management Software experience a PLUS
  • Personable and customer focused demeanor
  • Drug and Background Screen required
  • Three (3) Professional work experience references required

Benefits

  • Excellent compensation
  • Comprehensive benefits including health, life, & dental insurance, 401K, and paid time off
  • Great career growth potential
  • Opportunity to work for a growing, prominent organization

Apply