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Csr Insurance Jobs (NOW HIRING)

LHH US

Customer Service Representative

Atlanta, GA

$20 - $25/hr

Bilingual Customer Service Representative (Insurance) Position Summary We are seeking a customer-focused and detail-oriented Bilingual Customer Service Representative to support policyholders and ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

Farrmers Insurance

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Licensed Insurance Account Manager

El Cajon, CA · On-site

$41K - $57K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

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Csr Insurance information

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$26K

$48.4K

$73K

How much do csr insurance jobs pay per year?

As of Jun 17, 2026, the average yearly pay for csr insurance in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level job in the insurance industry because it provides foundational skills in communication, problem-solving, and customer interaction. It typically requires minimal prior experience and can serve as a stepping stone to more advanced roles or specialized positions within insurance companies.

What are the key skills and qualifications needed to thrive as a CSR (Customer Service Representative) in Insurance, and why are they important?

To thrive as a CSR in Insurance, you need strong knowledge of insurance products, policy processing, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with insurance management software, CRM systems, and document processing tools is typically required. Excellent communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues efficiently. These skills ensure accurate service delivery, customer satisfaction, and effective handling of policy inquiries in a highly regulated industry.

What job makes $10,000 a month without a degree?

A Customer Service Representative (CSR) in the insurance industry can potentially earn around $10,000 a month with experience, strong sales skills, and high performance. Such roles often involve commission or bonuses and may require certifications or specialized knowledge but typically do not require a college degree.

What is CSR job in insurance?

A CSR (Customer Service Representative) in insurance is responsible for assisting clients with policy inquiries, claims, and coverage options. They often handle customer communications via phone, email, or in person and need strong communication and organizational skills. The role may require knowledge of insurance products and familiarity with customer management software.

What is a CSR in the insurance industry?

A CSR in the insurance industry stands for Customer Service Representative. They handle client inquiries, process policy changes, and assist with claims, often using insurance software and maintaining knowledge of policies and procedures. Strong communication skills and attention to detail are essential for this role.

What are CSR Insurance professionals?

CSR Insurance professionals, also known as Customer Service Representatives in the insurance industry, are responsible for assisting clients with their insurance policies. They handle customer inquiries, process policy changes, provide quotes, and help resolve any issues related to coverage or claims. Their role is essential for maintaining positive relationships between insurance companies and their clients, ensuring that customers receive accurate information and prompt service. CSRs often work for insurance agencies, brokers, or carriers, and require strong communication and problem-solving skills.

What is the difference between Csr Insurance vs Insurance Agent?

AspectCsr InsuranceInsurance Agent
CredentialsTypically requires a high school diploma; may need licensing depending on stateRequires licensing; often needs pre-licensing courses and exams
Work EnvironmentOffice setting, customer service focusOffice or field, sales-oriented
Primary RoleCustomer support, policy servicing, claims assistanceSales, client acquisition, policy selling
Industry UsageCommon in insurance companies, customer service centersCommon in insurance agencies, brokerages

While both Csr Insurance and Insurance Agents work within the insurance industry, CSR Insurance roles focus on customer service and policy support, whereas Insurance Agents primarily handle sales and client acquisition. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are some common challenges faced by Customer Service Representatives (CSRs) in the insurance industry, and how can they be addressed?

CSRs in insurance often face challenges such as handling complex policy inquiries, managing high call volumes during peak periods, and dealing with emotionally charged situations when clients report claims. To address these, successful CSRs develop strong communication and problem-solving skills, familiarize themselves with insurance products and company protocols, and use empathy to support clients through stressful events. Regular training and a supportive team environment also help CSRs stay updated and resilient in their roles.
More about Csr Insurance jobs
What cities are hiring for Csr Insurance jobs? Cities with the most Csr Insurance job openings:
What states have the most Csr Insurance jobs? States with the most job openings for Csr Insurance jobs include:
Csr Insurance jobs near you
Infographic showing various Csr Insurance job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 2% Full Time, and 93% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service Representative

LHH US

Atlanta, GA

$20 - $25/hr

Full-time

Posted 26 days ago

Job description

Bilingual Customer Service Representative (Insurance)
Position Summary
We are seeking a customer-focused and detail-oriented Bilingual Customer Service Representative to support policyholders and providers within the insurance industry. This role is responsible for handling inquiries related to coverage, claims, and policy details while delivering a high-quality customer experience.
Key Responsibilities
  • Handle a high volume of inbound and/or outbound customer service calls in a professional and efficient manner
  • Assist customers with questions related to insurance policies, coverage, billing, and claims
  • Explain policy details, benefits, and claim outcomes clearly and accurately
  • Process customer requests including account updates, payments, and documentation
  • Strive for first-call resolution while maintaining a positive and empathetic customer experience
  • Accurately document all interactions and maintain up-to-date customer records
  • Research and resolve discrepancies or issues in customer accounts
  • Escalate complex or unresolved issues to the appropriate department
  • Collaborate with internal teams to support efficient service operations
  • Maintain knowledge of insurance products, policies, and regulatory requirements
Qualifications
  • 3+ years of customer service experience (call center experience preferred)
  • Bilingual proficiency in English and Spanish required
  • Strong communication skills with the ability to explain complex information clearly
  • Experience in a high-volume, fast-paced environment
  • Strong attention to detail and problem-solving skills
  • Ability to manage multiple tasks and prioritize effectively
  • Proficiency with customer service systems, databases, and Microsoft Office
Preferred Qualifications
  • Experience in insurance, healthcare, or claims processing
  • Familiarity with Medicare, CMS guidelines, or insurance policies and procedures
  • Prior experience in a call center or inbound support environment
  • Knowledge of claims adjudication or billing processes
Skills & Competencies
  • Customer service excellence and professionalism
  • Empathy and patience when assisting customers
  • Strong verbal and written communication
  • Time management and multitasking
  • Adaptability and ability to navigate changing processes
Work Environment / Additional Details
  • Direct Hire
  • Onsite
  • Competitive compensation based on experience
Pay Details: $20.00 to $25.00 per hour
Search managed by: Kat McLaughlin
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.