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Csr Dispatch Jobs in California (NOW HIRING)

Aire Serv

Customer Service Representative

Arcadia, CA · On-site

$22 - $24/hr

Customer Service Representative - HVAC Aire Serv of Pasadena - Arcadia, CA $22-$24/hour + Uncapped ... Coordinating and dispatching service calls to technicians * Communicating schedule updates with ...

BRELLA®

Customer Service Representative

Costa Mesa, CA

$17.25 - $23.25/hr

Maintain the daily schedule in ServiceTitan; dispatch technicians in the field * Proactively update ... role (CSR, call center, reservations, dispatch) * Strong phone presence -- warm, confident ...

Posted today

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Aston Carter

Dispatch Coordinator

San Jose, CA · On-site

$22 - $35/hr

Description Seeking a Customer Service Representative / Dispatch Coordinator to support daily operations by managing customer calls, coordinating technician schedules, and assisting with ...

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Csr Dispatch information

See California salary details

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$26

How much do csr dispatch jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for csr dispatch in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a CSR Dispatch?

CSR Dispatch jobs refer to roles where individuals serve as Customer Service Representatives (CSRs) with a focus on dispatching. These professionals are responsible for communicating with customers, taking service requests, and coordinating the dispatch of technicians, drivers, or service personnel to various locations. Their duties often include scheduling, tracking service calls, providing updates to customers, and ensuring efficient operations. Strong communication, organization, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a CSR Dispatch?

To thrive as a CSR Dispatch, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software systems, CRM platforms, and basic office technology is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination between clients and field teams, leading to timely service delivery and customer satisfaction.

What are the typical challenges faced by a CSR Dispatch and how can they be managed effectively?

CSR Dispatch professionals often encounter challenges such as handling high call volumes, managing urgent requests, and coordinating effectively between customers and field teams. To manage these effectively, strong organizational skills, clear communication, and the ability to prioritize tasks under pressure are essential. Building good relationships with both customers and internal teams helps resolve issues quickly, while using dispatch software efficiently streamlines workflow and reduces errors. Continuous training and feedback can also help CSR Dispatch staff adapt to evolving procedures and technology.

What is the difference between Csr Dispatch vs Customer Service Representative?

AspectCsr DispatchCustomer Service Representative
Primary RoleCoordinate and dispatch service requests, manage logisticsAssist customers with inquiries, provide product/service information
Work EnvironmentField operations, logistics centers, call centersCall centers, retail, office settings
Required SkillsCommunication, scheduling, problem-solvingCommunication, customer handling, problem-solving
CertificationsNone typically required, logistics knowledge helpfulNone typically required, customer service skills emphasized

While both roles involve communication and problem-solving, Csr Dispatch focuses on coordinating service requests and logistics, whereas Customer Service Representatives primarily assist customers directly with inquiries and support. Understanding these differences helps job seekers identify the right career path in customer service and dispatch roles.

What are popular job titles related to Csr Dispatch jobs in California?

For Csr Dispatch jobs in California, the most frequently searched job titles are:

What job categories do people searching Csr Dispatch jobs in California look for?

The top searched job categories for Csr Dispatch jobs in California are:

Csr Dispatch jobs near you
Infographic showing various Csr Dispatch job openings in California as of August 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

Aire Serv of Pasadena

Arcadia, CA • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Customer Service Representative – HVAC

Aire Serv of Pasadena – Arcadia, CA

$22–$24/hour + Uncapped Commission

Are you great with people, organized under pressure, and naturally good at keeping things moving?

Aire Serv of Pasadena is looking for a Customer Service Representative to join our growing team. This is not just a position answering phones—you will play an important role in creating an exceptional customer experience, booking appointments, coordinating our service team, and helping our company grow.

If you are energetic, dependable, comfortable talking with customers, and enjoy working in a fast-paced environment where your performance is recognized and rewarded, we would love to meet you.

HVAC or home-service experience is a plus, but we are willing to train the right person.


Compensation

$22.00–$24.00 per hour, depending on experience

PLUS uncapped commission and performance-based earning opportunities.

The more effectively you help customers, book opportunities, and contribute to company goals, the greater your earning potential.


Benefits

We offer:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid training and professional development
  • Career advancement opportunities
  • Performance-based commission with no earning cap
  • A stable, established company with opportunities to grow

What You'll Do

As our Customer Service Representative / Dispatcher, you will be one of the first people our customers interact with and an important part of our daily operations.

Your responsibilities will include:

  • Answering incoming customer calls professionally, warmly, and confidently
  • Listening to customers' needs and helping them determine the appropriate next step
  • Scheduling service, maintenance, and installation appointments
  • Booking incoming leads and maximizing appointment opportunities
  • Coordinating and dispatching service calls to technicians
  • Communicating schedule updates with customers and field team members
  • Following up with customers regarding appointments, estimates, and service needs
  • Maintaining accurate customer and appointment information in our system
  • Helping prioritize calls based on urgency, geography, technician availability, and customer needs
  • Providing outstanding customer service when handling questions or concerns
  • Identifying opportunities to offer maintenance plans, additional services, or other solutions that benefit the customer
  • Supporting the office and operations team as needed

Who We're Looking For

You may be a great fit if you:

  • Genuinely enjoy helping and talking with people
  • Have a friendly, professional, and confident phone presence
  • Are highly organized and detail-oriented
  • Can manage multiple priorities without becoming overwhelmed
  • Communicate clearly and professionally
  • Take ownership instead of waiting to be told what to do
  • Are dependable and punctual
  • Work well as part of a team
  • Are comfortable using computers and learning new software
  • Enjoy working toward measurable goals
  • Are motivated by opportunities to earn more based on performance

Preferred Experience

  • Customer service or call-center experience
  • Scheduling or dispatching experience
  • Administrative or office experience
  • HVAC, plumbing, electrical, property management, or other home-service experience

Home-service experience is preferred but not required. We are happy to train a strong customer-service professional who has the right attitude and aptitude.


Why Aire Serv?

Aire Serv is a nationally recognized heating and air-conditioning company with more than 200 locations throughout the United States and Canada.

At Aire Serv of Pasadena, we are building a team of professionals who care about doing excellent work and taking care of our customers.

Our values are simple:

Respect. Integrity. Customer Focus.

We want team members who take pride in what they do, want to continue developing professionally, and are looking for a company where strong performance can lead to greater responsibility, compensation, and career opportunities.


Ready to Join Us?

We are actively interviewing. Apply today.

If your experience looks like a good match, our hiring team will contact you to schedule the next step.


Apply