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Csr Associate Jobs in Washington (NOW HIRING)

Kolb Electric

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

Description Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

High's

Customer Service Representative

Millersville, MD · On-site

$15.50 - $21.25/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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Csr Associate information

What is a CSR associate?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a CSR associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

What are some common challenges faced by CSR associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

Is CSR a good career?

A Customer Service Representative (CSR) associate role can be a good career for those who enjoy helping customers, problem-solving, and communication. It often offers opportunities for skill development, advancement, and entry-level employment in various industries. Success in this career depends on interpersonal skills, patience, and the ability to handle challenging situations.

What are the most commonly searched types of Csr jobs in Washington?

The most popular types of Csr jobs in Washington are:

What are popular job titles related to Csr Associate jobs in Washington?

For Csr Associate jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Csr Associate jobs in Washington look for?

The top searched job categories for Csr Associate jobs in Washington are:

What cities in Washington are hiring for Csr Associate jobs?

Cities in Washington with the most Csr Associate job openings:

Csr Associate jobs near you
Infographic showing various Csr Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Representative

Kolb Electric

Lorton, VA

$16.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description

Job description

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 years, and we are seeking experienced Customer Service Representatives to be a critical part of our fast-paced and quality-driven electrical service business. Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives will support our Service Managers, Dispatchers, and Electricians.  This team member must be extremely detailed and customer service oriented. Recent college grads with prior service office experience are encouraged to apply. You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 days a week. Wage will be aggressive and commensurate with experience.

Property Management experience is a huge plus. Our high-energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to additional opportunities within our supportive organization. If you have sophisticated communication skills, meticulous attention to detail, and desire for a fulfilling career and not just a job, we are excited to hear from you.

Duties and Responsibilities for Administrative Assistants/Customer Service Representatives Include:

  • Daily phone and email interaction with customers, vendors, and Employees
  • Provide customer service that is polite, kind, and  friendly. Be prepared to assist in providing best in class service
  • Able to multi-task, communicate effectively and operate in a fast-paced environment
  • Provide support where necessary from a service and administrative perspective
  • Responsible for assisting with the following: AR, Scheduling, Dispatch, Filing, Customer Service
  • Other duties as needed for success that may arise from time to time

Requirements

  • 3-5 years Customer Service or related experience preferred
  • Strong experience with Microsoft Office products
  • Rapid data entry and/or Service Management Software experience a PLUS
  • Personable and customer focused demeanor
  • Drug and Background Screen required
  • Three (3) Professional work experience references required

Benefits

  • Excellent compensation
  • Comprehensive benefits including health, life, & dental insurance, 401K, and paid time off
  • Great career growth potential
  • Opportunity to work for a growing, prominent organization

Apply