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Csa In Airport Jobs (NOW HIRING)

Marshall Retail Group

Co-Manager

Philadelphia, PA · On-site

Provide input in CSA/Stock and Leads' review process and must meet deadlines accordingly ... airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to ...

Marshall Retail Group

Customer Service Associate

Newark, NJ · On-site

$21.25/hr

... in a timely, courteous, and friendly fashion. Location: Newark Liberty Intl Airport (EWR) - Newark ... CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys ...

Marshall Retail Group

Co-Manager

Kansas City, MO · On-site

$55K/yr

Provide input in CSA/Stock and Leads' review process and must meet deadlines accordingly ... airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to ...

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Csa In Airport information

What is a CSA in airport?

CSA stands for Customer Service Agent in airports. These professionals assist passengers with checking in, issuing boarding passes, handling baggage, and providing information about flights and airport services. They play a critical role in ensuring a smooth travel experience by addressing passenger needs, resolving issues, and maintaining airport security protocols. CSAs often work at ticket counters, gates, and baggage claim areas, interacting directly with travelers from check-in to boarding.

What are the key skills and qualifications needed to thrive as a Customer Service Agent (CSA) in an airport?

To thrive as a CSA in an airport, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and basic security protocols is often required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills. These qualities ensure efficient passenger processing, enhance the traveler experience, and help manage the dynamic airport environment smoothly.

What are some common challenges faced by a Customer Service Agent (CSA) in an airport setting, and how are they addressed?

Customer Service Agents in airports often encounter challenges such as managing large crowds during peak travel times, handling irate or anxious passengers, and resolving last-minute changes like flight delays or cancellations. To address these, CSAs rely on strong communication skills, teamwork, and up-to-date knowledge of airline policies. Many airports provide regular training and support, fostering a collaborative environment where agents can quickly escalate issues and learn best practices from peers, ensuring smooth airport operations and positive passenger experiences.

What is the difference between Csa In Airport vs Baggage Handler?

AspectCsa In AirportBaggage Handler
Required CredentialsCustomer Service Certification, Airport Security ClearanceBasic Safety Training, Security Screening
Work EnvironmentCustomer-facing, inside airport terminalsLoading/unloading baggage, airport tarmac
Employer & Industry UsageAirlines, airports, travel industryAirlines, baggage handling companies

Both roles are essential in airport operations, with Csa In Airport focusing on customer service and passenger assistance, while Baggage Handlers specialize in managing luggage. The roles often overlap in security requirements and work environment but differ in daily tasks and interaction levels with travelers.

What cities are hiring for Csa In Airport jobs? Cities with the most Csa In Airport job openings:
What states have the most Csa In Airport jobs? States with the most job openings for Csa In Airport jobs include:
What job categories do people searching Csa In Airport jobs look for? The top searched job categories for Csa In Airport jobs are:
Csa In Airport jobs near you
Infographic showing various Csa In Airport job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Co-Manager

Marshall Retail Group

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

84th of 730 rated retailers

Job description

Job Title
Co-Manager
Location
Philadelphia Intl Airport (PHL) - Philadelphia, PA 19153 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
As the Co-Manager, you will assist the GM in overall floor operations of one or more stores with an emphasis on sales and KPIs.
Location: Philadelphia Intl Airport (PHL) - Philadelphia, PA 19153
Schedule: Mandatory weekend availability
Pay: $ 50,000-55,000 annually
Job Type: Full-time, Part-time
Benefits
  • Medical, Dental & Vision Insurance
  • Free Life Insurance
  • Short- & Long-Term Disability Insurance
  • Paid Time Off
  • 401k with company match
  • Employee Discount

Job Responsibilities
  • Lead the sales culture by demonstrating, encouraging and developing all direct reports
  • Open and close the store
  • Maintain well documented financial controls, maintain a clean and orderly store environment, serving as an appropriate role model to all sales staff, etc.
  • Provide input in CSA/Stock and Leads' review process and must meet deadlines accordingly
  • Communicate with AGM Operations regarding fit, popularity, sell thru etc., of merchandise
  • Understand and utilize all store software systems such as: WebIM and Storeforce, etc.
  • Have a full understanding and responsibility of all KPI Targets
  • Other duties may be assigned

Job Requirements
  • 3+ years of experience in a lead or management role in a fast-paced retail environment OR in retail training
  • Ability to process information and merchandise through computer system and POS register system.
  • Ability to work varied hours/days to oversee store operations.
  • Organized, detail oriented, and strong time management skills.
  • Desire to work as a team with a results driven approach
  • Ability to multitask and problem solve
  • Advanced computer skills, including Microsoft Office (WORD, Excel. Power Point, Publisher).
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements
Mobility
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing
  • Normal or corrected vision and hearing
  • Can distinguish varying patterns, or materials

Language
  • Understand, speak, read, and write fluent English

Physical Activity
  • Use of fine motor hand functions
  • Lift 0-60 lbs.

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

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