ZipRecruiter

Log In

1

Csa In Airport Jobs in Virginia (NOW HIRING)

Marshall Retail Group

Customer Service Associate

Dulles, VA · On-site

$17.13/hr

... in a timely, courteous, and friendly fashion. Location: Dulles International Airport (IAD) Schedule ... CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys ...

All JobsCsa In Airport JobsCsa In Airport Jobs in Virginia

Csa In Airport information

What is a CSA in airport?

CSA stands for Customer Service Agent in airports. These professionals assist passengers with checking in, issuing boarding passes, handling baggage, and providing information about flights and airport services. They play a critical role in ensuring a smooth travel experience by addressing passenger needs, resolving issues, and maintaining airport security protocols. CSAs often work at ticket counters, gates, and baggage claim areas, interacting directly with travelers from check-in to boarding.

What are the key skills and qualifications needed to thrive as a Customer Service Agent (CSA) in an airport?

To thrive as a CSA in an airport, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and basic security protocols is often required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills. These qualities ensure efficient passenger processing, enhance the traveler experience, and help manage the dynamic airport environment smoothly.

What are some common challenges faced by a Customer Service Agent (CSA) in an airport setting, and how are they addressed?

Customer Service Agents in airports often encounter challenges such as managing large crowds during peak travel times, handling irate or anxious passengers, and resolving last-minute changes like flight delays or cancellations. To address these, CSAs rely on strong communication skills, teamwork, and up-to-date knowledge of airline policies. Many airports provide regular training and support, fostering a collaborative environment where agents can quickly escalate issues and learn best practices from peers, ensuring smooth airport operations and positive passenger experiences.

What is the difference between Csa In Airport vs Baggage Handler?

AspectCsa In AirportBaggage Handler
Required CredentialsCustomer Service Certification, Airport Security ClearanceBasic Safety Training, Security Screening
Work EnvironmentCustomer-facing, inside airport terminalsLoading/unloading baggage, airport tarmac
Employer & Industry UsageAirlines, airports, travel industryAirlines, baggage handling companies

Both roles are essential in airport operations, with Csa In Airport focusing on customer service and passenger assistance, while Baggage Handlers specialize in managing luggage. The roles often overlap in security requirements and work environment but differ in daily tasks and interaction levels with travelers.

What are popular job titles related to Csa In Airport jobs in Virginia?

For Csa In Airport jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Csa In Airport jobs in Virginia look for?

The top searched job categories for Csa In Airport jobs in Virginia are:

What cities in Virginia are hiring for Csa In Airport jobs?

Cities in Virginia with the most Csa In Airport job openings:

Csa In Airport jobs near you

Customer Service Associate

Marshall Retail Group

Sterling, VA • On-site

$17.13/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

85th of 733 rated retailers

Job description

Job Title
Customer Service Associate
Location
Dulles Internatonal Airport (IAD) - DULLES, VA 20166 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location: Dulles International Airport (IAD)
Schedule: Weekend availability required
Pay: $17.13/hr.
Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount
Job Responsibilities
  • Handles each customer in a courteous and gracious manner
  • Maximize sales by achieving add-on sales and recommendations
  • Knowledge of the store's stock; stock varies by store location
  • Assists in the upkeep of the store by maintaining store displays and merchandising.
  • Assists with inventory and receiving of merchandise
  • Replenish backstock to maintain appropriate levels of merchandise on the floor
  • Markdown merchandise as needed.
  • CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
  • Other duties may be assigned
Job Requirements
  • 1 year + retail sales and/or cash handling experience
  • Excellent communication and people skills
  • Ability to multitask and problem solve
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

What Marshall Retail Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply