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Crypto Support Jobs (NOW HIRING)

Support the Directorate by evaluating and certifying the implementation, integration, and embedment of cryptography and cryptographic-related cyber security solutions into customer-owned or ...

You will contribute to maintaining accurate, secure, and scalable systems that support global crypto operations. As Director of Crypto Operations, you will lead end-to-end settlement and money ...

Senior Software Engineer, Crypto

Seattle, WA

$139.40K - $183.80K/yr

Mentor other engineers, support the technical culture, and help grow the team * Generate ideas for ... Knowledge of crypto-specific regulatory environments (e.g., SEC, CFTC, MiCA, etc.) * Exposure to ...

Support the Directorate by evaluating and certifying the implementation, integration, and embedment of cryptography and cryptographic-related cyber security solutions into customer-owned or ...

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Crypto Support information

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$14

$26

$44

How much do crypto support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for crypto support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crypto Support specialist, and why are they important?

To thrive as a Crypto Support specialist, you need a solid understanding of blockchain technology, cryptocurrency platforms, and basic troubleshooting skills, often supported by experience in customer service or technical support. Familiarity with ticketing systems, live chat software, and security protocols like two-factor authentication is commonly required. Excellent communication, patience, and problem-solving abilities help you address customer concerns and explain complex topics clearly. These skills are vital for ensuring user satisfaction, maintaining platform security, and efficiently resolving issues in the fast-paced crypto environment.

What are some common challenges faced by Crypto Support professionals, and how can they be effectively managed?

Crypto Support professionals often encounter challenges such as addressing complex technical issues, explaining blockchain concepts to users with varying levels of experience, and handling urgent requests due to the fast-paced nature of the crypto market. Effective management of these challenges involves staying up-to-date with the latest industry developments, maintaining clear communication, and utilizing robust troubleshooting protocols. Collaborating closely with technical and security teams also helps ensure timely resolution of user issues and fosters a supportive environment for continuous learning.

What is a Crypto Support specialist?

A Crypto Support specialist is a customer service professional who assists users with issues related to cryptocurrencies, such as account access, transactions, wallet management, and platform troubleshooting. They often work for crypto exchanges, wallet providers, or blockchain companies, helping resolve technical problems, answer questions about products, and ensure user security. Crypto Support specialists must be knowledgeable about blockchain technology, common crypto issues, and security best practices to provide accurate and effective assistance.

What is the difference between Crypto Support vs Blockchain Customer Service?

AspectCrypto SupportBlockchain Customer Service
Required CredentialsBasic knowledge of cryptocurrencies, customer service experienceSimilar credentials, often including familiarity with blockchain technology
Work EnvironmentCrypto exchanges, wallets, fintech companiesBlockchain platforms, crypto service providers
Industry UsageCommonly used in crypto exchanges and wallet providersUsed across blockchain-based service companies
Search & Comparison IntentPeople seeking crypto-specific support rolesIndividuals comparing roles in blockchain customer service

Crypto Support and Blockchain Customer Service roles share similar credentials and work environments, often within crypto exchanges and blockchain firms. While both focus on assisting users, Crypto Support emphasizes handling cryptocurrency-specific issues, whereas Blockchain Customer Service may cover broader blockchain platform inquiries. Understanding these distinctions helps job seekers target the right roles in the blockchain industry.

More about Crypto Support jobs
What cities are hiring for Crypto Support jobs? Cities with the most Crypto Support job openings:
What states have the most Crypto Support jobs? States with the most job openings for Crypto Support jobs include:
What job categories do people searching Crypto Support jobs look for? The top searched job categories for Crypto Support jobs are:
Infographic showing various Crypto Support job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 91% Full Time, 3% Part Time, and 3% Contract. Highlights an 77% In-person, 5% Hybrid, and 18% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Executive Director, Crypto & Digital Assets

Executive Director, Crypto & Digital Assets

Wells Fargo

Charlotte, NC

$227.60K - $238.30K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago


Wells Fargo rating

7.8

Company rating: 7.8 out of 10

Based on 683 frontline employees who took The Breakroom Quiz

61st of 141 rated banks


Job description

About this role

Wells Fargo is seeking a Senior Lead Product Manager, Crypto Platforms to join the Wealth & Investment Management (WIM) Chief Product Office. This role will drive crossproduct crypto portfolio management and strategy, leading the modernization, governance, and execution of Wells Fargo's crypto product capabilities in a highly regulated and rapidly evolving market environment.

As a senior product leader, you will define and execute a multiyear vision for digital asset and crypto products, partnering closely with Product Owners, engineering leaders, risk and compliance teams, and executive stakeholders. You will own product strategy, business case development, and roadmap alignment across crypto initiatives, ensuring clarity of ownership, disciplined execution, and measurable business outcomes that enhance advisor productivity, client experience, and operational efficiency across digital and advisorled channels.

In this role, you will:

  • Advise senior leadership in developing and influencing crypto business plans, investment priorities, and product strategies to support complex business and technical needs within WIM.
  • Define and own the crypto product strategy, outcomes, and endstate vision, aligning enterprise digital asset objectives with measurable business, client, and risk outcomes.
  • Oversee endtoend product management for highly complex, technical, and regulated crypto platforms and services, ensuring strategic coherence, scalability, and effective controls.
  • Lead crossproduct crypto portfolio management, identifying synergies, resolving dependencies, and addressing complex challenges spanning multiple platforms, channels, and enterprise stakeholders.
  • Deliver longterm, largescale crypto solutions, accounting for global market dynamics, evolving regulatory requirements, risk management considerations, and enterprise technology standards.
  • Articulate product vision and roadmap, define scope, prioritize backlogs, establish goals, and guide teams through platform modernization, technology upgrades, and vendor integrations.
  • Own business case development for new and evolving crypto capabilities, clearly articulating business benefits, costs, risks, and tradeoffs across strategic, technical, and regulatory initiatives.
  • Embed governance, risk, and compliance considerations into crypto product design, delivery, and operating processes, owning key business, customer, and risk metrics.
  • Provide vision, direction, and subjectmatter expertise to leadership on implementing innovative, enterprisescale digital asset solutions across diverse product lines.
  • Engage and align crossfunctional partners, including product owners, engineering, risk, compliance, operations, legal, vendors, scrum masters, and project managers.
  • Serve as a trusted advisor to senior leadership, translating complex technical, regulatory, and market considerations into clear product direction and execution plans.

Required Qualifications

  • 7+ years of experience in Product Management, product development, strategic planning, process management, change delivery, or Agile Product Owner roles, or equivalent demonstrated through work experience, training, military experience, or education.

Desired Qualifications

  • Demonstrated experience leading crypto, digital asset, or blockchain product strategies within financial services, fintech, or highly regulated enterprise environments.
  • Proven ability to define and execute a multiyear product vision and roadmap informed by market dynamics, competitive intelligence, and customer or advisor needs.
  • Strong background in endtoend product management for complex, technical, and regulated platforms, including portfoliolevel ownership across multiple products or capabilities.
  • Experience leading crossproduct portfolio management, identifying synergies, resolving dependencies, and driving strategic alignment across enterprise stakeholders.
  • Deep understanding of regulatory, risk, and compliance requirements applicable to crypto and digital asset platforms, with demonstrated ability to embed governance and controls into product design and delivery.
  • Demonstrated success advising senior leadership on product strategy, investment decisions, prioritization tradeoffs, and risk considerations.
  • Proven experience developing and owning business cases for new or evolving capabilities, including articulation of business value, costs, risks, and tradeoffs.
  • Experience delivering largescale, longterm technology solutions, accounting for global market trends, regulatory impact, enterprise architecture standards, and risk management.
  • Ability to articulate product vision, define scope, prioritize backlogs, and guide teams through platform modernization, technology upgrades, and vendor integrations.
  • Track record of translating strategy into prioritized execution across multiple workstreams using Agile or hybrid delivery models.
  • Strong capability to own and manage business, customer, operational, and risk metrics with a focus on measurable outcomes.
  • Demonstrated ability to collaborate with and influence crossfunctional teams including engineering, architecture, risk, compliance, legal, operations, and external vendors.
  • Recognized as a trusted advisor and thought partner to leadership, capable of aligning stakeholders around a unified roadmap and execution plan.

Job Expectations

  • Hybrid Work Schedule
  • This position is not eligible for Visa sponsorship.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$139,000.00 - $239,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. VisitBenefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Posting End Date:

2 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.


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About Wells Fargo

Sourced by ZipRecruiter

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is a leading middle market banking provider in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 41 on Fortune's 2022 rankings of America's largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health and a low-carbon economy.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1852

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