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Crs Manager Jobs (NOW HIRING)

Elwyn

Operations Manager - CRS

PA · On-site

The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the ...

Elwyn

Director of Operations - CRS

Media, PA

... assigned CRS managers. The Director of Operations is also responsible for the development and ... In the absence of Operations Manager, ensure ongoing review and implementation of individual ...

Elwyn

Operations Manager - CRS

Secane, PA · On-site

The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the ...

Elwyn

Operations Manager - CRS

Secane, PA · On-site

The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the ...

CRS CPAs

Office Administrative Assistant

Dyersburg, TN · On-site

$14 - $18.50/hr

Company Description CRS CPAs is a professional accounting firm serving West Tennessee and ... This role supports the office by managing phone calls, greeting visitors, and directing inquiries ...

New

Employee Magnets

CRS VII

Grapevine, TX · On-site

$25K/yr

CRS VII Grapevine, Texas, United States About the Job Seeking an experienced customer service associate to manage all aspects of orders processing and fulfillment, ensure a timely response to ...

JT Stratford Wealth Management

Be Seen First

Client Relations Specialist

Gainesville, GA · On-site

$52K - $60K/yr

The CRS manages the day-to-day office functions including answering phone calls, emails, scheduling meetings, assisting with preparation of documents for client meetings and serving our clients to ...

SPHS GROUP

CRS -Community Engagement

Greensburg, PA · On-site

Works as a team member with a Drug and Alcohol Case Manager as part of the Community Engagement ... CRS staff. * Works with clients and their families, involved in substance treatment and/or case ...

Meridian Behavioral

RN - CRS

Gainesville, FL · On-site

$44.98/hr

RN - CRS Location: Gainesville, FL Pay: $44.98/hour | Non-Exempt Sign-On Bonus: $5,000 Retention Bonus: $1,000 Why Choose Meridian? For over 50 years, Meridian Healthcare has been a trusted provider ...

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Crs Manager information

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$23K

$61.4K

$102.5K

How much do crs manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for crs manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a CRS Manager?

A CRS Manager, or Customer Relationship Services Manager, is responsible for overseeing and improving the relationship between a company and its customers. They manage customer service teams, ensure customer satisfaction, handle complaints, and implement strategies to enhance customer loyalty. CRS Managers also analyze customer feedback to develop policies and processes that improve service delivery. Their role is crucial in maintaining a positive brand image and retaining clients.

What are the key skills and qualifications needed to thrive as a CRS manager?

To thrive as a CRS (Customer Relationship Services) Manager, you need a solid background in customer service management, strong analytical skills, and often a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry certifications like Certified Customer Service Manager (CCSM) are typically valuable. Exceptional communication, leadership, and problem-solving abilities help you build strong teams and foster customer loyalty. These skills are vital to ensure seamless customer experiences, drive team performance, and support ongoing business growth.

How does a CRS manager typically collaborate with other departments to ensure compliance and effective reporting?

As a CRS (Common Reporting Standard) Manager, you will frequently work with teams such as finance, legal, IT, and operations to ensure the organization meets all international tax reporting obligations. This collaboration often involves coordinating data collection, validating client information, and developing processes that align with regulatory requirements. Effective communication and project management skills are key, as you will need to interpret regulatory updates and ensure all relevant teams are informed and compliant. Regular meetings and cross-functional training are common to address compliance challenges and streamline reporting workflows.

What is the difference between Crs Manager vs Project Coordinator?

AspectCrs ManagerProject Coordinator
CredentialsCertifications in CRM systems, project managementBasic project management or administrative certifications
Work EnvironmentOversees CRM projects, collaborates with sales and marketing teamsSupports project tasks, coordinates schedules and resources
Employer & Industry UsageCommon in marketing, sales, and customer service sectorsUsed across various industries for project support roles

The Crs Manager focuses on managing CRM systems and related projects, requiring specialized certifications and working closely with sales and marketing teams. In contrast, the Project Coordinator provides support for project execution, handling scheduling and administrative tasks. While both roles involve project management skills, the Crs Manager has a more technical and strategic focus within CRM environments.

What cities are hiring for Crs Manager jobs?

Cities with the most Crs Manager job openings:

What states have the most Crs Manager jobs?

States with the most job openings for Crs Manager jobs include:

What are popular job titles related to Crs Manager jobs?

For Crs Manager jobs, the most frequently searched job titles are:

Infographic showing various Crs Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Operations Manager - CRS

PA • On-site

Elwyn
Individual, Family and Community Social Assistance • 1 - 5K employees
Learn more about Elwynexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Elwyn rating

5.5

Company rating: 5.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

174th of 247 rated social care providers

Job description

Overview
Join a Team That Changes Lives
For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.
Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.
At Elwyn, we take care of you while you care for others. We offer:
  • Generous Paid Time Off
  • Comprehensive Medical/Dental/Vision Benefit Packages
  • Earned Wage Access/On-Demand Pay
  • Paid On-the-Job Training
  • Tuition Reimbursement
  • Career Advancement Opportunities and Growth
  • Flexible Schedules
  • Retirement Savings Plan

Join us and be a part of something bigger. Apply today.
Job Description
POSITION SUMMARY: The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the individuals, according to the Individual Support Plan and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates and secures services, trains and supervises staff, attends and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.
DUTIES AND RESPONSIBILITIES:
  • Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
  • Provide timely feedback on employees' job performance, including providing counseling and disciplinary actions up to and including termination as appropriate
  • Oversee the management of the program staffing schedules to ensure consistent staffing
  • Ensure that the Program Supervisor and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; HIPAA compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported
  • Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, but not limited to, reviewing and auditing daily practices, physical site audits, vehicle audits, medication audits, Licensing and Inspection Instrument (LII), and along with the Program Supervisor and Program Specialist, leading staff meetings to train staff
  • Complete required training to become certified as a medication practicum observer and maintain certification
  • Assist the Program Supervisor to complete MAR reviews in accordance with established Medication Administration regulations
  • Manage and reconcile the petty cash accounts for assigned locations
  • Provide back-up for and review of the Program Specialist for the following duties as outlined in program regulations:
    • Coordinating and completing a full assessment sixty (60) days after admission to the residence and annually thereafter
    • Updating the assessment with any and all changes for the individual and information submitted to the Supports Coordinator, if there are any, as well as other team members
    • Providing the assessment with a cover letter as required to the Supports Coordinator (SC) and plan team members at least 30 calendar days prior to an ISP meeting for the development, annual update and revision of the ISP; keeping copy in the record for verification
    • Participating in the development of the ISP, ISP annual update and ISP revision
    • Attending the ISP meetings. Ensuring the ISP Signature Page is secured at each ISP meeting and a copy secured in the individual's chart
    • Fulfilling the role of plan lead when an individual is not receiving services through a service coordination organization (SCO), including developing and implementing the ISP, including annual updates and revisions, sending the ISP invitation letter to all team members 30 days prior to the meeting; writing the ISP on the proper ISP format within 90 days of new admission; and submitting the ISP with a cover letter to all team members within 30 days after the ISP meeting was held
    • Reviewing the ISP, annual updates and revisions under for content accuracy, ensuring it reflects the services and supports provided
    • Reporting ISP content discrepancy to the SC, as applicable, and plan team members; keeping documentation of all communication with the SC of changes that must be made to the ISP, including changes to outcomes based on a need or revision to the assessment
    • Implementing the ISP as written. Developing Outcomes for individuals based on appropriate assessments and training all staff in the implementation of Outcomes
    • Supervising, monitoring and evaluating services provided to the individual
    • Reporting a change related to the individual's needs to the SC, as applicable, and plan team members
    • Reviewing the ISP with the individual as required
    • Ensuring that all services/supports provided relative to ISP outcomes are reviewed at least every 3 months with the individual, that the ISP includes community involvement with peers without disabilities, that, if the individual stays home during the day, there is documentation the individual's physician has documented medical necessity for the individual to stay home during the day OR the team has determined it is to the best interest of the individual to stay home and for the agency to provide day programming at the home.
    • Completing a monthly review, a quarterly review, and any necessary updates to the Plan and/or requesting a reassessment of need by external assessors, based on, and reflecting, change of need an individual may have and ensuring that the meeting is being met by the team
    • Documenting the review of the ISP as required reviewing, signing and dating the collected monthly documentation of an individual's participation and progress toward outcomes
    • Providing the documentation of the ISP review to the SC, as applicable, and plan team members as required
    • Informing plan team members of the option to decline the ISP review documentation as required Recommending a revision to a service or outcome in the ISP via the team process, when deemed necessary
    • Coordinating the services provided to an individual
    • Coordinating and completing the training of direct service workers in the content of health and safety needs relevant to each individual
    • Developing and implementing provider services as required, including assistance, training and support for the acquisition, maintenance or improvement of functional skills, personal needs, communication and personal adjustment, providing opportunities and support to the individual for participation in community life, including volunteer or civic-minded opportunities and membership in National or local organizations, providing services to the individual as specified in the individual's ISP, and providing services that are age and functionally appropriate to the individual
    • Completing an accurate Social Emotional Environmental Needs Plan (SEEP) for each individual who receives psychotropic medications, who has a diagnosis of mental health disorder, or who otherwise is in need of a plan of support. The SEEP must include a written protocol to address the needs of an individual with a diagnosed psychiatric illness
  • Collaborate with all team members, including but not limited to individual's family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported
  • In collaboration with the Program Specialist ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals' needs
  • In collaboration with the Program Specialist, manage individuals' finances, including allocation of personal spending money, planning of spenddowns, ensuring the accountability of individual funds by signing out monies for individuals to staff, collection of receipts and change from staff, completion of the cash ledger, and submission of reconciled finances to the Program Finance Coordinator monthly
  • Lead meetings with the Nurse Case Managers to review individuals' medical appointments, medications, adaptive equipment, and other medically needed supports
  • Aid in the resolution of problematic situations (i.e. communication difficulties, times of distress or agitation) that may occur for individuals supported
  • Complete assigned timekeeping activities and approve/reconcile the Program Supervisors assigned timekeeping activities for all assigned staff in accordance with established program protocols
  • Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times
  • Perform CPR, Medication Administration and crisis intervention techniques in accordance with agency trained protocols
  • Participate in on-call rotation as assigned
  • Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:
  • One of the following combinations of education and experience:
    • Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities
    • Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities - preferred
    • Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities
    • In lieu of a degree, 7 years of supervisory experience working with individuals with intellectual disabilities
  • One (1) year of supervisory experience
  • Program Specialist experience preferred
  • Demonstrated ability to lead, supervise and provide directions to teams and individual staff
  • Demonstrated ability to work effectively as part of a team
  • Knowledge of applicable regulations including but not limited to chapter 6100 PA state code and Home and Community Based Services Waiver Regulations
  • Knowledge of health insurance, Medical Assistance, Social Security Administration rules a plus
  • Demonstrated ability to work independently
  • Demonstrated strong organizational, time management and prioritization skills
  • Demonstrated ability to multi-task
  • Must possess strong customer interaction and written and verbal communication skills
  • Ability to perform CPR, Medication Administration, and crisis intervention techniques in accordance with agency trained protocols
  • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
  • Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
  • Demonstrated strong attention to detail
  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  • Knowledge of and/or experience using an electronic client record preferred
  • Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record

Equal Opportunity Employer
Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information.
Know Your Rights: Workplace discrimination is illegal

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About Elwyn

Sourced by ZipRecruiter

We are the leader in education, treatment, and support services to children and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges. Click below to learn about our Vision, Mission & Values; Our Approach; Our History; and Our Leadership Team. Continue reading for more on our unified commitment and national reach.

Industry

Individual, family and community social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Media, PA, US

Year founded

1852

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