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Crs Manager Jobs (NOW HIRING)

PA TREATMENT & HEALING

CRS

Altoona, PA · On-site

$17 - $25/hr

Certified Recovery Specialist (CRS) / Reception & Administrative Support Department: Clinical ... Maintain compliance with DDAP, OMHSAS, Medicaid, managed care, and agency documentation standards.

CRS Temporary Housing

Move In Specialist

Phoenix, AZ · Hybrid

$45K/yr

Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also ...

Beyond SOF

CRS Mobility Engineer

Warren, MI · On-site

PM Combat Recovery Systems (CRS) is looking for a candidate to serve as a Mobility Engineer in PM ... Engineer prepares, reviews and manages contractor's work directives, Request for Engineering ...

PMHCC Inc.

CPS/ CRS- Mors

Philadelphia, PA · On-site

$40K - $45K/yr

The CPS/CRS work collaboratively with Behavioral Health Case Manager (BHCM) to provide support to individuals seeking behavioral health care and recovery support services in the community. CPS/CRS ...

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Crs Manager information

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$23K

$61.4K

$102.5K

How much do crs manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for crs manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a CRS Manager?

A CRS Manager, or Customer Relationship Services Manager, is responsible for overseeing and improving the relationship between a company and its customers. They manage customer service teams, ensure customer satisfaction, handle complaints, and implement strategies to enhance customer loyalty. CRS Managers also analyze customer feedback to develop policies and processes that improve service delivery. Their role is crucial in maintaining a positive brand image and retaining clients.

What are the key skills and qualifications needed to thrive as a CRS manager?

To thrive as a CRS (Customer Relationship Services) Manager, you need a solid background in customer service management, strong analytical skills, and often a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry certifications like Certified Customer Service Manager (CCSM) are typically valuable. Exceptional communication, leadership, and problem-solving abilities help you build strong teams and foster customer loyalty. These skills are vital to ensure seamless customer experiences, drive team performance, and support ongoing business growth.

How does a CRS manager typically collaborate with other departments to ensure compliance and effective reporting?

As a CRS (Common Reporting Standard) Manager, you will frequently work with teams such as finance, legal, IT, and operations to ensure the organization meets all international tax reporting obligations. This collaboration often involves coordinating data collection, validating client information, and developing processes that align with regulatory requirements. Effective communication and project management skills are key, as you will need to interpret regulatory updates and ensure all relevant teams are informed and compliant. Regular meetings and cross-functional training are common to address compliance challenges and streamline reporting workflows.

What is the difference between Crs Manager vs Project Coordinator?

AspectCrs ManagerProject Coordinator
CredentialsCertifications in CRM systems, project managementBasic project management or administrative certifications
Work EnvironmentOversees CRM projects, collaborates with sales and marketing teamsSupports project tasks, coordinates schedules and resources
Employer & Industry UsageCommon in marketing, sales, and customer service sectorsUsed across various industries for project support roles

The Crs Manager focuses on managing CRM systems and related projects, requiring specialized certifications and working closely with sales and marketing teams. In contrast, the Project Coordinator provides support for project execution, handling scheduling and administrative tasks. While both roles involve project management skills, the Crs Manager has a more technical and strategic focus within CRM environments.

What cities are hiring for Crs Manager jobs?

Cities with the most Crs Manager job openings:

What states have the most Crs Manager jobs?

States with the most job openings for Crs Manager jobs include:

What are popular job titles related to Crs Manager jobs?

For Crs Manager jobs, the most frequently searched job titles are:

Infographic showing various Crs Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Senior Manager Operational Excellence

Phoenix, AZ • On-site

CRS Temporary Housing
Insurance Services • 51 - 200 employees
Learn more about CRS Temporary Housingexternal

Full-time

Retirement

Posted 8 days ago

Job description

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder's needs while also working within the guidelines of their insurance coverage.
Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley.
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.
CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy and respect for each other.
About the Role
CRS operates a high-volume business under carrier service commitments while continuing to expand into new service lines. The Senior Manager, Operational Excellence owns the health of the operational process itself, ensuring that the systems, workflows, and performance metrics driving the business are measurable, documented, scalable, and continuously improving.
This role serves as the strategic and analytical right hand to the EVP of Operations. The successful candidate identifies where the organization is losing time, money, or quality, proves root causes through data, and drives sustainable improvements through the leaders who own the work. The ideal candidate combines process engineering and operational excellence expertise with strong financial acumen, including the ability to interpret income statements and quantify business impact. Excellent communication and influencing skills are required to drive change across senior leadership teams.
  • Training: approximately 90 days, Monday-Friday, 8:00 AM - 4:30 PM (in-office).
  • Schedule: Monday-Friday, 8:00 AM - 4:30 PM
  • Hybrid: Eligible after 3-month training period, 1 day in office, 4 days remote per week
  • Benefits: Full benefits and 401k match available
  • Computer, phone, and peripheral equipment will be provided.
  • Compensation: Salary determined by factors including job-related skills, experience, and relevant education or training.

Duties/Responsibilities:
Process Design & Operational Excellence
  • Build and maintain end-to-end operational process maps that document how work flows from claim assignment through placement, extension, and closure.
  • Design scalable processes for new lines of business and establish readiness criteria before growth and expansion.
  • Identify bottlenecks, process breakdowns, and operational risks before they significantly impact performance.
  • Evaluate efficiency, scalability, standardization, and automation opportunities across the organization.

Analytics & Root Cause Investigation
  • Own process-health metrics including cycle time, SLA adherence, staffing efficiency, productivity, rework, and exception rates.
  • Establish baseline performance measures and monitor trends to distinguish meaningful operational issues from normal variation.
  • Conduct data-driven root cause investigations that move from symptoms to systemic causes.
  • Quantify operational and financial impacts of issues, provide evidence-based recommendations, and communicate findings to senior leadership.
  • Analyze operational and financial data, including income statements and performance metrics, to identify opportunities for improvement.

Leadership & Continuous Improvement
  • Partner with Operations Directors and business leaders to implement process improvements and verify that changes achieve lasting results.
  • Build business cases for improvement initiatives, including cost, risk, timeline, and return-on-investment analysis.
  • Serve as a trusted advisor to executive leadership by pressure-testing proposals and identifying operational implications before they become business issues.
  • Maintain a prioritized improvement backlog aligned with company objectives and strategic priorities.

Technology Partnership
  • Define business requirements for process improvements and automation initiatives.
  • Partner with Technology teams on solutions that require system changes or long-term support.
  • Own the business problem and process design while partnering with Technology for scalable implementation and ongoing sustainability.

Desired Qualifications and Skills:
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a proactive and innovative focus.
  • Must demonstrate accuracy, attention to detail, and excellent organization skills.
  • Strong ability to multitask. Sense of urgency and deadline oriented.
  • Ability to demonstrate compassion and handle sensitive information.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)
  • Strong process engineering mindset with demonstrated success improving operational performance.
  • Ability to read and interpret financial statements, including income statements, and understand the financial impact of operational decisions.
  • Advanced Microsoft Excel skills with the ability to perform independent, data-driven analysis.
  • Experience conducting complex root-cause investigations and developing evidence-based recommendations.
  • Exceptional communication, presentation, and influencing skills with the ability to drive change at senior leadership levels

Strong Candidates Will Possess:
  • Bachelor's Degree in: Engineering, Business, Finance, Operations Management, Industrial Engineering, Analytics, or a related field.
  • 5+ years of experience in Operational Excellence, Process Improvement, Process Engineering, Industrial Engineering, Analytics, or a related discipline.

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