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Crm Jobs in Raleigh, NC (NOW HIRING)

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

Description The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and ...

Infojini Inc

CRM Specialist/ Architect

Raleigh, NC · On-site

Dynamics CRM Phase II Closeout Scope Completing the Permit Group Status Plugin - Automatically generating invoices and requirements when the permit groups are set to complete status. This will take ...

Infojini Inc

CRM Specialist/ Architect

Raleigh, NC · On-site

They are seeking a CRM Specialist/Architect to work on Dynamics CRM Phase II, focusing on automating processes related to permit groups, invoice management, data transfer, and report creation.

360 IT Professionals

.NET+Dynamics CRM_SQL Exp

Raleigh, NC · On-site

$47 - $62/hr

Knowledge of Microsoft dynamics CRM 2011-2016 Enterprise Knowledge of Microsoft SQL Server Report Services 2008/2012 Knowledge of .NET C# & Object Oriented Design Concepts Knowledge of SQL Database ...

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See Raleigh, NC salary details

$34.5K

$90.3K

$152.1K

How much do crm jobs pay per year?

As of Sep 1, 2026, the average yearly pay for crm in Raleigh, NC is $90,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $116,700.00 per year, depending on experience, location, and employer.

What is a CRM?

A CRM (Customer Relationship Management) job involves managing customer interactions, improving relationships, and analyzing data to enhance customer satisfaction and business growth. Professionals in this role use CRM software to track customer interactions, automate processes, and personalize communications. Common responsibilities include lead management, customer support, and marketing automation. CRM specialists often work in sales, marketing, or customer service teams to optimize customer engagement and retention.

What are the key skills and qualifications needed to thrive in a CRM position?

To excel as a CRM (Customer Relationship Manager), you need a solid background in customer engagement, data analysis, and relationship management, often supported by a degree in business, marketing, or a related field. Familiarity with major CRM software platforms like Salesforce, HubSpot, or Microsoft Dynamics is crucial, and certifications in these systems are highly valued. Excellent communication, problem-solving, and organizational skills will set you apart by enabling effective collaboration with both clients and internal teams. These skills ensure the successful building and maintenance of customer relationships, driving retention and business growth.

What are the main challenges faced by a CRM professional, and how can they be overcome?

CRM professionals often encounter the challenge of balancing the needs of multiple clients while ensuring data accuracy and effective communication across teams. Staying organized and utilizing CRM software to its full potential can greatly help manage these demands. Additionally, adapting to rapidly changing customer expectations and continuously updating product knowledge are key for success in this role. Proactively seeking feedback, participating in ongoing training, and cultivating strong internal relationships can mitigate these challenges and lead to a rewarding experience as a CRM specialist.

How do you become a customer relationship management (CRM)?

To become a CRM professional, you typically need a bachelor's degree in business, marketing, or a related field, along with experience in sales, marketing, or customer service. Familiarity with CRM software like Salesforce or HubSpot and strong communication skills are also important. Certifications in CRM tools can enhance job prospects and demonstrate expertise.

Is CRM a remote job?

A CRM role can be performed remotely, especially if it involves tasks like data management, customer communication, and using CRM software such as Salesforce or HubSpot. Many companies offer remote CRM positions, but some may require on-site presence for meetings or training. The availability of remote work depends on the employer and specific job requirements.

What are the most commonly searched types of Crm jobs in Raleigh, NC?

The most popular types of Crm jobs in Raleigh, NC are:

What are popular job titles related to Crm jobs in Raleigh, NC?

For Crm jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Crm jobs in Raleigh, NC look for?

The top searched job categories for Crm jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Crm jobs?

Cities near Raleigh, NC with the most Crm job openings:

Crm jobs near you
Infographic showing various Crm job openings in Raleigh, NC as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $90,290 per year, or $43.4 per hour.

CRM Functional Analyst

Durham, NC • On-site

MED-EL Corporation
See more jobs at MED-EL Corporationexternal

Full-time

Re-posted 10 days ago

Job description

Description:

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business teams to improve processes, data quality & usability, increase user adoption, and maximize the value of the CRM platform.


The ideal candidate combines strong business process analysis skills with hands-on Dynamics 365 experience. They understand how CRM should support business operations, are comfortable challenging existing processes, and can translate business requirements into solutions using standard Dynamics functionality whenever possible.


This position is intended for a functional analyst who enjoys working with business stakeholders and improving processes and workflows. While the role includes hands-on Dynamics 365 configuration, it does not focus on software development, plugin development, or custom coding.


What You'll Do
  • Partner with business stakeholders to understand processes, gather requirements, and recommend CRM solutions using Microsoft Dynamics 365 best practices.
  • Analyze current workflows and identify opportunities to streamline, standardize, and improve business processes.
  • Document current and future-state business processes and facilitate stakeholder alignment on proposed changes.
  • Configure and maintain Dynamics 365 CRM components, including entities, forms, views, dashboards, and workflows.
  • Monitor CRM adoption, data quality, and key performance indicators (KPIs) to measure business success.
  • Train and coach users on CRM functionality, best practices, and process compliance.
  • Develop user guides, training materials, and standard operating procedures.
  • Create and execute testing plans for system updates and enhancements.
  • Troubleshoot CRM issues and provide ongoing functional support.
  • Communicate new system features, enhancements, and process updates across the organization.
Requirements:
  • 3-5 year’s experience in Dynamics 365 CRM, business systems analysis, functional support, process improvement, or business application support.
  • Ability to facilitate workshops, lead discussions, and drive process improvements. 
  • Additional value-added educational assets include experience working in the medical device industry, business process optimization, and organizational change management.
  • Bachelor’s degree in Business, Information Systems, Business Analytics, Management Information Systems, or equivalent experience.