Crm Analytics Manager Jobs (NOW HIRING)

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.

Job Summary:

As a Software Engineer, you will use your deep Salesforce CRM Analytics, scripting, DevOps, and data persistence skills to write and test code that delivers new features for our application portfolio. You will be an important part of a motivated team where we’ll be looking for you to be a key contributor to collaborate on application architecture, code quality, and make sure we are building the right things for our users. We want someone that has grown up through the software development ranks - possessing 3 or more years’ experience in designing and architecting highly scalable, secure, performant, and usable web applications using Salesforce and CRM Analytics. The ideal candidate would possess skills in Salesforce technology while having experience with cloud platforms (AWS, Azure or GCP), coupled with hands on persistence and data streaming technology experience (Snowflake, Kafka). Experience with Python and Databricks is highly desirable.

We would like you to be comfortable performing multiple roles. We strive to get things done quickly, with high quality, and we are committed to the agile methodology. Our work is guided by lean principles (looking at value and looking for waste; not doing anything ‘for the sake of doing it’).

We’re looking for a passionate, impactful, engineer who wants to come here to do their very best work and make their mark, add their chapter to the long and storied history of The Walt Disney Company. Someone who holds themselves and their teammates accountable in a professional, collaborative manner. A collaborative technologist who seeks to bring the best out in themselves and those around them. Someone who can provide a fresh perspective and innovative insight to our initiatives.

Responsibilities and Duties of the Role:

KEY RESPONSIBILITIES

• Deliver software projects with high quality on time. Provide domain expertise and innovative solutions to complex business problems

• Collaborate with leads and contribute to software architectures which are robust, scalable, fault-tolerant, secured and cloud-native

• Possess Salesforce CRM Analytics solution design and implementation experience

• Reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing web applications

• Stay up-to-date on the latest software development technologies and trends

• Contribute to code reviews and ensure that all code meets quality standards

• Deliver multiple projects utilizing an Agile methodology

• Take a high ownership, self-sufficient, hands-on position on the team to contribute and drive quality, maintain application stability

• Write complex programs, analyze code changes and suggest improvements

• Check-in valuable, clean and well-documented code on a daily basis that adds new features and capabilities

• Investigate and resolve any production issues from end user (UI) to persistence layer and work to prevent them

• Work with the team to make sure all project deliverables are on time and high quality

• Work collaboratively with cross-functional teams to ensure that software solutions align with business goals

Required Education, Experience/Skills/Training:

YOU MUST…

• Hold a Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field

• Have 3+ years of experience in web application development or software engineering in a large enterprise environment using Salesforce and CRM Analytics platform

• Have Salesforce Certifications

• Be able to demonstrate significant experience working with relational databases, SQL and newer NoSQL data stores as well as event streaming platforms (Snowflake, Kafka)

• Have a strong interest in open source technology

• Possess good communication skills and enjoy mentoring and helping others to succeed as a team

• Care about your craft and have opinions about the “right” way to do things with technology

PREFERRED EXPERIENCE/EDUCATION/SKILLS

• Master's degree in Computer Science, Software Engineering or related technical discipline is highly desirable

• Experience in vibe coding and AI tools

• Previous work experience in Ad Platforms, Accounts Receivable and/or financial applications

• Experience working with vendor teams to deliver high quality results

• Knowledge of AWS managed services, performance testing and application profiling

• Strong curiosity about how Disney delivers the Magic and a desire to be a part of it

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