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Critical Situation Manager Jobs in Puerto Rico (NOW HIRING)

Baxter

Senior Supervisor, Utilities

Guayama, PR · On-site

Whether responding to critical utilities issues or improving reliability strategies, you bring a ... Manage headcount, hiring, and contractor resources to support manufacturing and engineering needs.

Pwc

Oracle EPM - Senior Associate

San Juan, PR

Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate & Summary A ... Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad ...

AIDS Healthcare Foundation

Pharmacy Technician

Saint Just, PR · On-site

$13.25 - $16.25/hr

The position will play a critical role in identifying and proactively resolving barriers related to ... It will also enable you to proactively manage situations related to coverage and access to ...

Weil Group, Inc.

PR · On-site

$16.07/hr

... raise situations that affect the operating, safety, and environmental conditions. • Receive ... Monitor critical parameters and raise any deviation that could impact the operations to address ...

Popular

Financial Planner

San Juan, PR · On-site

$60 - $90/hr

On-site General Description Analyze the financial situation of a client, through a holistic ... Risk Management or Law. Certifications/Licenses Preferably CFP, MBA, CPA, JD and/or other financial ...

Pacs

$14.75 - $19.50/hr

Ability to effectively present information and respond to questions from managers and employees ... Critical features of this job are described under various headings above. They may be subject to ...

Pwc

SAP BRIM Consultant, Senior Associate

San Juan, PR

$77K - $202K/yr

... to manage and inspire others. You will navigate increasingly complex situations, growing your ... critical thinking to break down complex concepts and inform insights - Developing a deeper ...

Boston Scientific

This position requires a high level of autonomy, critical thinking, and professional maturity. You ... situations and make sound decisions. Proven leadership and mentoring capabilities, with experience ...

Bonneville Group

Systems Engineer

Caguas, PR · On-site

$70 - $110/hr

... critical role in supporting both Bonneville's internal IT initiatives and our external Managed ... Excellent written and verbal communication, confident in customer‑facing situations. * Ability to ...

New

Veterans Health Administration

$119K - $154K/yr

Contour critical structures and tumor volumes. * Provide input or assistance with the use or ... This position is eligible for ad-hoc/situational telework at the discretion of management Virtual:

Merck & Co.

Our Account Management roles are critical in helping to drive the success of our mission and to ... Ability to lead through challenging and ambiguous situations while ensuring that deadlines and ...

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Critical Situation Manager information

What is a critical situation manager?

A Critical Situation Manager is a professional responsible for overseeing and resolving high-impact incidents or crises within an organization, such as major service outages or security breaches. Their main role is to coordinate response efforts across teams, communicate updates to stakeholders, and ensure a swift resolution to minimize business disruption. They often develop and implement crisis management procedures, prepare incident reports, and lead post-incident reviews to improve future responses. This position requires strong leadership, problem-solving skills, and the ability to work well under pressure.

What are the key skills and qualifications needed to thrive as a critical situation manager?

To thrive as a Critical Situation Manager, you need strong problem-solving abilities, crisis management experience, and a background in IT or operations, often supported by a relevant degree or industry certifications. Familiarity with incident management platforms, communication tools, and ticketing systems like ServiceNow or Jira is typically required. Exceptional communication, composure under pressure, and leadership are vital soft skills for coordinating teams and resolving high-impact issues. These skills are critical to minimize downtime, maintain business continuity, and ensure swift resolution during high-stress incidents.

How does a critical situation manager typically collaborate with cross-functional teams during high-stress incidents?

A Critical Situation Manager works closely with technical support, engineering, communications, and customer-facing teams to coordinate rapid response and resolution during major incidents. They serve as the central point of contact, ensuring all stakeholders are informed, tasks are delegated efficiently, and updates are communicated promptly. This collaboration requires strong leadership, clear communication, and the ability to prioritize under pressure. Building trust and maintaining composure are essential to guide teams through high-stress situations and achieve swift resolutions.

Is critical situation management a stressful job?

Critical situation management is often considered stressful due to the high-pressure environment, urgent decision-making, and the need to handle emergencies effectively. Professionals in this role must stay calm, use strong communication skills, and often work irregular hours to respond promptly to crises.

What are popular job titles related to Critical Situation Manager jobs in Puerto Rico?

For Critical Situation Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Critical Situation Manager jobs in Puerto Rico look for?

The top searched job categories for Critical Situation Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Critical Situation Manager jobs?

Cities in Puerto Rico with the most Critical Situation Manager job openings:

Critical Situation Manager jobs near you

Senior Supervisor, Utilities

Baxter

Guayama, PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your role at BaxterThis is where your expertise helps people

You are a problem solver. Complex systems and operational challenges are opportunities for you to apply your leadership and technical expertise. Whether responding to critical utilities issues or improving reliability strategies, you bring a proactive and solution-oriented mindset.

As a Sr. Supervisor, Utilities, your role is essential to ensuring uninterrupted manufacturing operations. You are motivated by working in an environment that values safety, reliability, continuous improvement, and operational excellence-supporting a mission that ultimately impacts patients' lives.

Your team

You will lead a team of skilled utilities professionals responsible for maintaining the critical systems that power our manufacturing operations. This includes steam, electrical systems, HVAC, compressed air, chilled water, and more.

Our team thrives in a fast-paced and highly regulated environment where adaptability and collaboration are key. Together, we ensure systems run efficiently, respond quickly to operational demands, and continuously improve reliability and performance.

Our Engineering and Operations teams are committed to quality and compliance. By maintaining critical utilities, we directly support the manufacturing of life-saving products. You will collaborate with cross-functional teams and external partners to sustain and improve operational excellence.

As a leader, you will mentor your team, foster engagement, and promote a culture of safety, accountability, and continuous development.

What we offer from day 1
  • Medical, Dental, Disability and Life Insurance coverage
  • Vision Plan
  • Paid Vacation Days and Paid Holidays
  • Paid Parental Leave
  • Retirement Plan
  • Employee Stock Purchase Program
  • Educational Assistance Plan
What you'll be doing
  • Lead and supervise the Utilities team, including operators, technicians, and maintenance resources.
  • Ensure reliable operation and maintenance of utilities systems such as Steam, Electrical Power (primary & backup), HVAC, Compressed Air, Nitrogen, Cooling Water, and Chilled Water.
  • Develop and maintain operations and preventive maintenance schedules to maximize system reliability and uptime.
  • Define required skills and drive development plans to strengthen team capabilities.
  • Manage headcount, hiring, and contractor resources to support manufacturing and engineering needs.
  • Monitor Utilities KPIs and drive reliability improvements aligned with engineering standards and best practices.
  • Oversee inventory of MRO supplies and spare parts for utilities equipment.
  • Ensure full compliance with Environmental, Health, and Safety (EHS), cGMP, and Quality System requirements.
  • Support environmental compliance activities, including reporting and permitting requirements.
  • Lead troubleshooting efforts and respond to emergencies to prevent manufacturing disruptions.
  • Manage department budgets, including operational and maintenance expenses.
  • Maintain accurate maintenance and operational records.
  • Develop and lead continuous improvement and capital projects within Utilities.
  • Manage vendor relationships and negotiate contracts for outsourced services.
  • Ensure clean, organized, and audit-ready utilities areas and systems.
  • Support audits, inspections, and corrective actions as needed.
  • Represent the site in corporate initiatives and cross-functional teams.
What you'll bring
  • Bachelor's degree in Engineering or related field.
  • Minimum of 8 years of experience in an industrial environment.
  • At least 5 years of leadership experience in utilities operations and maintenance.
  • Strong knowledge of utilities systems (HVAC, boilers, electrical systems, compressed gases, etc.).
  • Experience in regulated industries such as pharmaceutical, medical devices, or chemical manufacturing.
  • Knowledge of reliability tools and methodologies such as FMEA, Six Sigma, and continuous improvement practices.
  • Experience managing budgets, contractors, and cross-functional teams.
  • Strong problem-solving and decision-making skills.
  • Ability to respond to emergency situations and support a 24/7 operation environment.
  • Bilingual (Spanish and English), both written and verbal preferred.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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